Expand your operational influence and visibility through multi-hospital exposure. As a Supervisor, Health Records you’ll strengthen your leadership capability while gaining meaningful insight into coding, analytics, reporting, and funding decisions. This position offers a unique opportunity to gain exposure to two Electronic Patient Record (EPR) systems while also contributing to an upcoming EPR renewal that will reshape digital workflows across both Mount Sinai and Hennick Bridgepoint Hospitals. Working closely with coding, analytics, and reporting teams provides a broader view of how health information supports organizational performance. Your work helps ensure reliable information flow that informs clinical care and performance decisions across Sinai Health.

Is this you?
Reliable, steady leadership is one of your core strengths, especially when coordinating complex work across a team. In supervising, monitoring and scheduling staff, you balance coverage needs with how people work together, using constructive feedback, coaching and counselling to support performance and customer service. The development of your team is a deliberate focus in your leadership style, and you draw on training plans, coaching conversations and regular check-ins to help staff build confidence with medical records processes. This combination of structure, support and growth creates a team that delivers dependable results, regardless of shifting demands.

Clear, concise communication is central to how you navigate a busy, multi-stakeholder environment. When staff bring forward concerns, you create space for them to be heard fully, then respond in a way that is concise, solution-oriented and grounded in policy. A steady, respectful approach anchors your interactions with staff, leaders and union partners, even when views differ. Professionalism is non-negotiable for you, and you maintain it consistently in conversations. This approach to your communication builds trust across teams and makes it easier to move complex situations toward practical resolution.

Critical thinking shapes how you approach the many operational questions that cross your desk. Faced with a new inquiry, you separate what is known from what is missing, confirm key facts in the appropriate systems and assess how potential options align with hospital policies and standards. Resourcefulness is evident in your ability to navigate between data, documentation and people to build a clear picture before recommending next steps. This disciplined, evidence-informed approach supports timely decision making.

About this team:
Providing reliable health information to support clinical decisions, continuity of care and mandated data submissions is central to the work of the Health Records team at Sinai Health. We oversee such key functions as chart completion, deficiency management, release of information, research support, transcription quality assurance and patient portal workflows. We also play a key role in making sure patient information is kept confidential and used in accordance with privacy laws. Managing roughly 30,000 inpatient, 50,000 emergency, and 13,000 day surgery records each year, our work underpins the high volume of clinical activity across multiple campuses. Our team includes health information professionals, health records clerks, medical transcriptionists, and supportive leadership. Together, we provide the information foundation that clinicians, leaders and partners rely on to understand, deliver and continuously improve care.

In this role you will:

• Supervise, monitor and schedule staff to ensure day-to-day operations are maintained in accordance with hospital policies, procedures, guidelines and legislation while maintaining an effective work environment
• Assist in the recruitment and development of employees, providing feedback, coaching and counselling on performance and customer service
• Oversee employee training, performance expectations and maintains guidance documents on all business processes, systems and emerging developments in the management of medical records and patient information
• Actively supports the Manager with ongoing performance management and quality improvement initiatives operationally and among employees, in addition to payroll authorization/submissions
• Liaise with internal and external stakeholders, including clinicians, Informatics, Admitting, Coding, Privacy and Risk Management, Occupational Health & Safety, Human Resources, Employee Relations, suppliers, vendors, to exchange information, resolve issues and support technical and operational needs
• Ensure workflow processes meet target turn-around-times and quality expectations to ensure the availability of information to support patient care, submissions and reporting
• Assist with Release of Information requests as required supporting the Information Privacy Commissioner of Ontario response timelines
• Ensure compliance with Hospital, regulatory and accreditation standards, while helping guide the implementation of standard operating procedures across all outpatient areas.
• Ensure the timely resolution of complaints and conflicts within scope of authority
• Regulate and control daily supply/labour expenses and tracks monthly activity, expenses, and revenues relative to Health Records Services budget
• Administer action plans for financial improvements and ensure achievement of financial goals with accurate/timely financial data and KPI collection
• Assist in the formulation of policies, procedures and guidelines, while supporting continuous quality improvement initiatives
• Perform quality audits, monitor standards and take corrective action while compiling departmental statistics and reports
• Provide manager coverage as needed, including participation in weekends or statutory holiday support to maintain 7 days Health Records Services operations and system downtime response
• Oversee customer and stakeholder satisfaction, administers surveys (and other feedback vehicles) while responding to inquiries in a timely and effective manner
• Perform other duties consistent with the job classification as required

Job Requirements

Job Requirements:

Mandatory

• Certified Health Information Management (CHIM) professional with the Canadian College of Health Information Management (CHIMA)
• Graduate from a Health Information Management program from a CHIMA-accredited academic partner 3 years experience in health information management

Preferred

• Undergraduate University degree in Health Sciences or related studies from an accredited academic institution Project leadership experience in an acute health care facility

Skills & Knowledge

• Demonstrated knowledge of:

• CERNER, MediTech, EPIC or related Electronic Patient Record systems

• Registration routines and patient flow processing

• MED2020 application including Central Patient Index, Chart Deficiency, Release of Information, Chart Locator and modules (Winrecs) or related software

• Scanning software (Cerner Kofax) and related processes

• Basic report writing skills in Crystal report writing with a thorough aptitude for Microsoft Office specifically Excel, Access and PowerPoint

• Data management and statistical analysis

• Medical record storage and recall processes, retention and destruction policies regulations & procedures

• Demonstrated facilitation skills

• Ability to consolidate information, aggregate findings, share and articulately present among peers, stakeholders and leaders

• Proficient and accurate in oral and written communications, including technical writing and documentation

• Excellent organizational and time management skills and the ability to deal with competing priorities

• Demonstrated satisfactory work performance and attendance history

If this sounds like you and you feel ready to build your career within health records, apply now and let us know why you’d be a great addition to our team.