Operational Performance Analyst
About the role
Apply By: Wednesday, September 10, 2025 11:59 pm EDT
Operational Performance Analyst
Job ID:
234118
Posting status:
Open
Organization:
Alcohol and Gaming Commission of Ontario
Division:
Operations Division / Operational Planning, Priorities and Performance Branch
City:
Toronto
Position(s) language:
English
Job term:
1 Permanent
Job code:
AGCO/08 - AGCO/08
Salary:
$77,234.00 - $90,867.00 Per year
The Alcohol and Gaming Commission of Ontario (AGCO) is an agency where innovation thrives, ideas flourish, and passion drives us to new heights of excellence. Reporting to the Ministry of the Attorney General, the AGCO is responsible for regulating Ontario's vibrant alcohol, gaming, horse racing, and private retail cannabis sectors in accordance with the principles of honesty and integrity, and in the public interest. Come join our growing team!
The Alcohol and Gaming Commission of Ontario (AGCO) is seeking a detail-oriented and inquisitive Operational Performance Analyst (‘Analyst') to join our Operational Planning, Priorities and Performance Branch (OPB). The successful candidate will bring strong analytical skills and a natural drive to investigate complex data environments, ask thoughtful questions, and uncover meaningful insights. With a solid understanding of data structures and programming, the Analyst will play a key role in identifying opportunities, mitigating risks, and supporting continuous improvement initiatives across the organization. Working closely with the Senior Operational Performance Analyst, this role will contribute to impactful projects that enhance decision-making, strengthen operational efficiency, and advance the AGCO's commitment to effective, modern, and responsive regulation.
About the job
In this role, the successful candidate will:
- Analyze operational, compliance, and retailer data to identify trends, issues, and indicators of regulatory concern, and to inform risk assessments and operational decisions.
- Develop and modify queries to extract data from new and legacy systems, ensuring accurate and actionable performance measurement and reporting.
- Contribute to process optimization by applying data-driven solutions and defining metrics to measure and evaluate performance outcomes.
- Draw conclusions from data analysis and develop solutions for implementation, including technical improvements, software/system enhancements, dashboards, and key performance indicators.
- Engage stakeholders to address issues, implement corrective actions, and support effective collaboration across teams.
- Identify gaps and propose improvements that enhance the branch's and agency's assessment of compliance performance and operational effectiveness.
- Lead reporting efforts and support team members in applying a continuous improvement mindset and process improvement framework.
What you bring to the team
The ideal candidate will have:
-
Demonstrated expertise in data reporting within a regulatory environment through a combination of education and/or work experience.
-
Foundational knowledge of performance-measurement and evaluation techniques and methodologies.
-
Experience with business intelligence and data analytics solutions (e.g., Power BI, Tableau, SQL), including working with complex datasets, data visualization, and creating dashboards and scorecards
-
Understanding of systems (e.g., files, data fields, business rules) to assess impacts of new initiatives and determine information availability for performance measurement and reporting purposes.
-
Strong analytical and statistical capabilities.
-
Knowledge of Acts, Regulations, and policies related to licenses, registrations, permits, and authorizations.
-
General understanding of the Freedom of Information and Protection of Privacy Act (FOI) to ensure reporting complies with legislation and protects the AGCO.
-
Excellent communication and interpersonal skills to convey technical information clearly and prepare analysis reports.
-
The successful candidate must be eligible to work in Canada and will be subject to a criminal background check.
To apply to this vacancy please submit your application online at our Careers webpage located at www.agco.ca/careers by September 10, 2025.
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
The AGCO is an inclusive and equal opportunity employer.
The AGCO has the responsibility to lead by example in advancing racial equity and to build a diverse, inclusive, accessible and respectful workplace where every employee has a voice and the opportunity to fully contribute. To this effect, you are encouraged to reflect upon the diversity you would bring to the role within your application including, but not limited to, individuals identifying with one or more of the under-represented groups identified within Ontario's Human Rights Code.
Disability related accommodation during the recruitment process is available upon request.
Additional information:
Apply by:
Wednesday, September 10, 2025 11:59 pm EDT
Position details:
- 1 English Permanent, 90 Sheppard Ave E, Toronto, Toronto Region
Compensation group:
Excluded
Work hours:
Schedule N/A
Category:
Policy and Analysis
Posted on:
Thursday, August 28, 2025
How to apply:
-
You must submit your application using only one of the methods identified below.
-
Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
-
Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
-
Be sure to quote the Job ID number for this position.
-
OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
Send application to:
Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.
Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Information collection notice
We are collecting your personal information to assess how well you meet the qualifications for employment with the Ontario Public Service, and for related recruitment purposes. The collection of personal information is necessary to the proper administration of OPS Careers, which is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25.
Please do not include any more personal information than is needed for your application (for example, do not include your photograph or social insurance number).
If you have any questions about how your information is collected, used, shared or saved, please contact us.
Strengthening Ontario, together
About ALCOHOL AND GAMING COMMISSION OF ONTARIO
The Alcohol and Gaming Commission of Ontario (AGCO) is an Ontario provincial regulatory agency reporting to the Ministry of the Attorney General (MAG). The agency was established on February 23, 1998 under the Alcohol, Cannabis and Gaming Regulation and Public Protection Act, 1996.
The AGCO is responsible for regulating the alcohol, gaming and horse racing sectors and cannabis retail in accordance with the principles of honesty and integrity, and in the public interest.
Operational Performance Analyst
About the role
Apply By: Wednesday, September 10, 2025 11:59 pm EDT
Operational Performance Analyst
Job ID:
234118
Posting status:
Open
Organization:
Alcohol and Gaming Commission of Ontario
Division:
Operations Division / Operational Planning, Priorities and Performance Branch
City:
Toronto
Position(s) language:
English
Job term:
1 Permanent
Job code:
AGCO/08 - AGCO/08
Salary:
$77,234.00 - $90,867.00 Per year
The Alcohol and Gaming Commission of Ontario (AGCO) is an agency where innovation thrives, ideas flourish, and passion drives us to new heights of excellence. Reporting to the Ministry of the Attorney General, the AGCO is responsible for regulating Ontario's vibrant alcohol, gaming, horse racing, and private retail cannabis sectors in accordance with the principles of honesty and integrity, and in the public interest. Come join our growing team!
The Alcohol and Gaming Commission of Ontario (AGCO) is seeking a detail-oriented and inquisitive Operational Performance Analyst (‘Analyst') to join our Operational Planning, Priorities and Performance Branch (OPB). The successful candidate will bring strong analytical skills and a natural drive to investigate complex data environments, ask thoughtful questions, and uncover meaningful insights. With a solid understanding of data structures and programming, the Analyst will play a key role in identifying opportunities, mitigating risks, and supporting continuous improvement initiatives across the organization. Working closely with the Senior Operational Performance Analyst, this role will contribute to impactful projects that enhance decision-making, strengthen operational efficiency, and advance the AGCO's commitment to effective, modern, and responsive regulation.
About the job
In this role, the successful candidate will:
- Analyze operational, compliance, and retailer data to identify trends, issues, and indicators of regulatory concern, and to inform risk assessments and operational decisions.
- Develop and modify queries to extract data from new and legacy systems, ensuring accurate and actionable performance measurement and reporting.
- Contribute to process optimization by applying data-driven solutions and defining metrics to measure and evaluate performance outcomes.
- Draw conclusions from data analysis and develop solutions for implementation, including technical improvements, software/system enhancements, dashboards, and key performance indicators.
- Engage stakeholders to address issues, implement corrective actions, and support effective collaboration across teams.
- Identify gaps and propose improvements that enhance the branch's and agency's assessment of compliance performance and operational effectiveness.
- Lead reporting efforts and support team members in applying a continuous improvement mindset and process improvement framework.
What you bring to the team
The ideal candidate will have:
-
Demonstrated expertise in data reporting within a regulatory environment through a combination of education and/or work experience.
-
Foundational knowledge of performance-measurement and evaluation techniques and methodologies.
-
Experience with business intelligence and data analytics solutions (e.g., Power BI, Tableau, SQL), including working with complex datasets, data visualization, and creating dashboards and scorecards
-
Understanding of systems (e.g., files, data fields, business rules) to assess impacts of new initiatives and determine information availability for performance measurement and reporting purposes.
-
Strong analytical and statistical capabilities.
-
Knowledge of Acts, Regulations, and policies related to licenses, registrations, permits, and authorizations.
-
General understanding of the Freedom of Information and Protection of Privacy Act (FOI) to ensure reporting complies with legislation and protects the AGCO.
-
Excellent communication and interpersonal skills to convey technical information clearly and prepare analysis reports.
-
The successful candidate must be eligible to work in Canada and will be subject to a criminal background check.
To apply to this vacancy please submit your application online at our Careers webpage located at www.agco.ca/careers by September 10, 2025.
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
The AGCO is an inclusive and equal opportunity employer.
The AGCO has the responsibility to lead by example in advancing racial equity and to build a diverse, inclusive, accessible and respectful workplace where every employee has a voice and the opportunity to fully contribute. To this effect, you are encouraged to reflect upon the diversity you would bring to the role within your application including, but not limited to, individuals identifying with one or more of the under-represented groups identified within Ontario's Human Rights Code.
Disability related accommodation during the recruitment process is available upon request.
Additional information:
Apply by:
Wednesday, September 10, 2025 11:59 pm EDT
Position details:
- 1 English Permanent, 90 Sheppard Ave E, Toronto, Toronto Region
Compensation group:
Excluded
Work hours:
Schedule N/A
Category:
Policy and Analysis
Posted on:
Thursday, August 28, 2025
How to apply:
-
You must submit your application using only one of the methods identified below.
-
Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
-
Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
-
Be sure to quote the Job ID number for this position.
-
OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
Send application to:
Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.
Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Information collection notice
We are collecting your personal information to assess how well you meet the qualifications for employment with the Ontario Public Service, and for related recruitment purposes. The collection of personal information is necessary to the proper administration of OPS Careers, which is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25.
Please do not include any more personal information than is needed for your application (for example, do not include your photograph or social insurance number).
If you have any questions about how your information is collected, used, shared or saved, please contact us.
Strengthening Ontario, together
About ALCOHOL AND GAMING COMMISSION OF ONTARIO
The Alcohol and Gaming Commission of Ontario (AGCO) is an Ontario provincial regulatory agency reporting to the Ministry of the Attorney General (MAG). The agency was established on February 23, 1998 under the Alcohol, Cannabis and Gaming Regulation and Public Protection Act, 1996.
The AGCO is responsible for regulating the alcohol, gaming and horse racing sectors and cannabis retail in accordance with the principles of honesty and integrity, and in the public interest.