Job Description:

Job posting closes: October 6th, 2025 at 5:00pm Yukon Standard Time

At our core, the City of Whitehorse is committed to cultivating an inclusive employee community and workspace, confronting racism and biases for fairness and equity, while advancing reconciliation and accessibility.

The City promotes work life balance for its employees and offers flexible work arrangements, such as work from home and compressed work weeks, subject to applicable administrative directives.

An Eligibility List may be established from this competition – the duration of the eligibility list may be up to 12 months. The eligibility list may be used to fill future permanent full-time, permanent part-time, temporary full-time, temporary part-time, term or casual vacancies within the same department and classification based on the organizational needs by going to the next highest ranked candidate until the eligibility list expires.

This position is covered by a collective agreement between the City of Whitehorse and the Public Service Alliance of Canada/Yukon Employees Union.

The City wishes to thank all applicants for their interest but only those candidates selected to advance in the recruitment will be contacted. Note that only those candidates eligible to legally work in Canada will be considered.

Customer Service Representative - CGC

Job Code: 029 Department: Recreation

Job Summary:

The incumbent provides customer service including reception coverage, financial processing and membership services in a fast paced recreation facility.

Duties and Responsibilities:

• Perform front line customer service for the general public: provide information, answer and resolve complaints, process transactions, record client information, and validate daily admissions and memberships in a fast paced multi-use recreation complex.

• Process and reconcile payments for a wide range of recreation services according to established internal and external controls in an accurate and timely manner: maintain floats, post and reconcile daily transactions, export daily financial revenues for the department, check transactions for accuracy and compliance with current regulations.

• Maintains client database: obtain, record and update personal and financial information, ensure data protection compliance at all times.

• Provide administrative support: input daily statistics, generate reports, distribute forms, track inventory and supplies, and update promotional displays.

• Coordinate central communication point for clients and staff, relay information and required action, in both emergency and non-emergency situations, to relevant parties.

• Act as Team Lead as assigned.

• Follow, so far as is reasonably practicable, established safety procedures and standards.

• Other related duties.

This description contains the elements necessary for the identification and evaluation of the job. The incumbent may be required to perform other related duties.

Job Requirements:

Working Conditions:

Majority of work is performed in public recreation environment with exposure to noisy conditions and close bodily contact. Hours of work between 04:30 and 24:00, Sunday to Saturday. Regular evening and weekend work is required.

Knowledge and Skills:

• Grade 12.
• 1 year previous related experience and 3 months on the job training.
• RCMP Vulnerable Sector check.
• Standard First Aid and CPR, Level C. WHIMIS.
• Class 5 Drivers' License.
• Customer service training.
• Good communication and interpersonal skills.

An equivalent combination of education, training and experience may be considered.

Examples of Equipment to Operate:

Vehicle, Point of Sale terminal, general office equipment including skills to operate software and hardware related to Recreation Activity Management Software, Digital

Display solutions, as well as word processing, spreadsheets, electronic mail, internet and ERP.

Accommodation Requests:

Shortlisted candidates who require accommodation or have accessibility needs during the selection process are encouraged to reach out to the Recruiter and make requests to ensure their full participation. The City of Whitehorse is committed to reviewing requests and making arrangements for reasonable accommodation and accessibility requests. You may email careers@whitehorse.ca.

Other Details:

Job seekers are required to create an online profile and submit their application electronically through the City's online Applicant system via www.whitehorse.ca/careers. Instructions on applications are provided at https://www.whitehorse.ca/our-government/employment/how-to-apply/. If you have any further questions regarding this posting, please contact the recruiter at HR@whitehorse.ca.

To apply for this position, you are required to submit your resume.

Various tests and/or exams may be administered as part of the recruiting process.

At the time this posting closes, candidates must have valid and current licenses/certifications/education that match the position requirements. Candidates who are selected to continue with the recruiting process will be required to provide proof of qualifications during their interview.