Top Benefits
About the role
We are seeking a Pricing and EDI Coordinator based in our Milton location to join the Customer Service team. This is a fully on-site role in our Milton, ON head office.
This is a 12-month contract role.
Ready to help build a better future for generations to come? In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions.
Join us and make a difference! Your future team :
- You will be part of a team that consists of 3 members, and you will provide support to ensure successful development and maintenance of our EDI and Pricing programs for Rockwool North America, contributing to our company’s goal of customer satisfaction and growth. The Pricing and EDI Coordinator reports directly to the Customer Success Manager.
What you will be doing : Each day brings new challenges and opportunities, but a typical day may entail :
- Preparing templates for EDI mapping and Pricing Updates
- Performing pricing calculations and analyses using Microsoft Excel
- Assisting in the successful implementation of price increases and onboarding new EDI customers
- Support testing during SAP, UAT upgrades and implementations
- Creating and maintaining Customer Master Data in SAP including EDI customer requirements
- Assist with setup and maintenance of tables associated with EDI operations Monitor, troubleshoot and analyze EDI activity, ensuring all transmissions are executed as required
- Address and resolve EDI errors daily in conjunction with Customer Service team
- Maintain UPC master list and assign UPCs for new items
- Liaising with several members of Supply Chain, Finance and Product Management during updates to product pricing and packaging
- Adhere to pricing procedures
- And above all, take pride in relationship building to set our customers and ROCKWOOL up for continued success
What you bring :
- You have a rock-solid customer service background with 3-5 years’ experience using SAP
- Basic knowledge of Electronic Data Interchange (EDI) systems
- Graduated from a post-secondary institution in business, communications, or an equivalent field
- Exceptional oral and written communication skills
- Proficient with Microsoft Excel, Word, and Outlook
- Positive and professional demeanour
- Detailed Oriented and elevated level of accuracy
- Excellent analytical and problem-solving abilities
- Strong organizational and multi-tasking skills
What we offer :
- Competitive Pay & Benefits from Day 1 : Comprehensive medical, dental, massage therapy, and vision plans.
- Retirement Pension Matching Program
- Paid Time Off : Generous PTO, paid holidays, and top up plans for maternity and paternity leave.
- Educational Assistance & Career Growth : Invest in your future.
- Wellness Perks : Fitness reimbursement and EAP access.
- Safety First : Company-provided PPE and programs to keep you protected
Who we are : Founded in 1937 in Denmark, ROCKWOOL transforms volcanic rock into sustainable, innovative products that improve lives and communities. With over 12,000 employees across 51 manufacturing facilities in 40+ countries, we share one common mission : to release the natural power of stone to enrich modern living. Sustainability is central to our business strategy. Through our partnership with One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.
Work Environment & Conditions : Our offices are designed to inspire collaboration, creativity, and meaningful social interactions., empowering employees to achieve balance and bring their best selves to work. ROCKWOOL is deeply committed to giving back to our communities. Through global philanthropic initiatives, community involvement, and sustainability efforts, we strive to create a positive impact in the communities we serve.
Our Culture and Commitment : We are dedicated to fostering an inclusive workplace where everyone feels valued, respected, and heard. With employees representing 79 nationalities, we champion diversity, provide equal opportunities, and actively combat all forms of discrimination. At ROCKWOOL, you'll find a welcoming team environment built on what we proudly call “ The ROCKWOOL Way ”. This cultural foundation reflects our core values : ambition, responsibility, integrity and efficiency.
ROCKWOOL is proud to be an Equal Opportunity Employer. We assess all qualified candidates based solely on their skills and qualifications, without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
About ROCKWOOL Group
We release the natural power of stone to enrich modern living.
ROCKWOOL Group is a focused industrial company with leading positions in insulation, acoustic ceilings and horticultural growing media based on proprietary stone wool technology. We harness the properties that nature has given us to create products for quality living.
Our products touch most aspects of everyday life. We offer carefully designed, innovative sustainable solutions for your comfort, safety and for the benefit of the environment.
ROCKWOOL Group's business portfolio consists of:
- ROCKWOOL® insulation solutions for buildings.
- ROCKWOOL® technical insulation solutions to both industry, marine and offshore.
- ROCKWOOL® core solutions tailor made stone wool products to be integrated into finished systems.
- Rockfon® acoustic ceilings and wall solutions.
- Rockpanel® cladding material.
- Grodan® growing media solutions for plants.
- Lapinus® solutions for applications such as friction, water management, tracks, coatings, gaskets.
At ROCKWOOL Group, we are committed to enriching the lives of everyone who experiences our product solutions. Our expertise is perfectly suited to tackle many of today’s biggest sustainability and development challenges, from energy consumption and noise pollution to fire resilience, water scarcity and flooding. Our range of products reflects the diversity of the world’s needs, supporting our stakeholders in reducing their own carbon footprint along the way.
Stone wool is a versatile material and forms the basis of all our businesses. With around 12,200 colleagues in 40 countries, we are the world leader in stone wool solutions, from building insulation to acoustic ceilings, external cladding systems to horticultural solutions, engineered fibres for industrial use to insulation for the process industry and marine & offshore.
Top Benefits
About the role
We are seeking a Pricing and EDI Coordinator based in our Milton location to join the Customer Service team. This is a fully on-site role in our Milton, ON head office.
This is a 12-month contract role.
Ready to help build a better future for generations to come? In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions.
Join us and make a difference! Your future team :
- You will be part of a team that consists of 3 members, and you will provide support to ensure successful development and maintenance of our EDI and Pricing programs for Rockwool North America, contributing to our company’s goal of customer satisfaction and growth. The Pricing and EDI Coordinator reports directly to the Customer Success Manager.
What you will be doing : Each day brings new challenges and opportunities, but a typical day may entail :
- Preparing templates for EDI mapping and Pricing Updates
- Performing pricing calculations and analyses using Microsoft Excel
- Assisting in the successful implementation of price increases and onboarding new EDI customers
- Support testing during SAP, UAT upgrades and implementations
- Creating and maintaining Customer Master Data in SAP including EDI customer requirements
- Assist with setup and maintenance of tables associated with EDI operations Monitor, troubleshoot and analyze EDI activity, ensuring all transmissions are executed as required
- Address and resolve EDI errors daily in conjunction with Customer Service team
- Maintain UPC master list and assign UPCs for new items
- Liaising with several members of Supply Chain, Finance and Product Management during updates to product pricing and packaging
- Adhere to pricing procedures
- And above all, take pride in relationship building to set our customers and ROCKWOOL up for continued success
What you bring :
- You have a rock-solid customer service background with 3-5 years’ experience using SAP
- Basic knowledge of Electronic Data Interchange (EDI) systems
- Graduated from a post-secondary institution in business, communications, or an equivalent field
- Exceptional oral and written communication skills
- Proficient with Microsoft Excel, Word, and Outlook
- Positive and professional demeanour
- Detailed Oriented and elevated level of accuracy
- Excellent analytical and problem-solving abilities
- Strong organizational and multi-tasking skills
What we offer :
- Competitive Pay & Benefits from Day 1 : Comprehensive medical, dental, massage therapy, and vision plans.
- Retirement Pension Matching Program
- Paid Time Off : Generous PTO, paid holidays, and top up plans for maternity and paternity leave.
- Educational Assistance & Career Growth : Invest in your future.
- Wellness Perks : Fitness reimbursement and EAP access.
- Safety First : Company-provided PPE and programs to keep you protected
Who we are : Founded in 1937 in Denmark, ROCKWOOL transforms volcanic rock into sustainable, innovative products that improve lives and communities. With over 12,000 employees across 51 manufacturing facilities in 40+ countries, we share one common mission : to release the natural power of stone to enrich modern living. Sustainability is central to our business strategy. Through our partnership with One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.
Work Environment & Conditions : Our offices are designed to inspire collaboration, creativity, and meaningful social interactions., empowering employees to achieve balance and bring their best selves to work. ROCKWOOL is deeply committed to giving back to our communities. Through global philanthropic initiatives, community involvement, and sustainability efforts, we strive to create a positive impact in the communities we serve.
Our Culture and Commitment : We are dedicated to fostering an inclusive workplace where everyone feels valued, respected, and heard. With employees representing 79 nationalities, we champion diversity, provide equal opportunities, and actively combat all forms of discrimination. At ROCKWOOL, you'll find a welcoming team environment built on what we proudly call “ The ROCKWOOL Way ”. This cultural foundation reflects our core values : ambition, responsibility, integrity and efficiency.
ROCKWOOL is proud to be an Equal Opportunity Employer. We assess all qualified candidates based solely on their skills and qualifications, without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
About ROCKWOOL Group
We release the natural power of stone to enrich modern living.
ROCKWOOL Group is a focused industrial company with leading positions in insulation, acoustic ceilings and horticultural growing media based on proprietary stone wool technology. We harness the properties that nature has given us to create products for quality living.
Our products touch most aspects of everyday life. We offer carefully designed, innovative sustainable solutions for your comfort, safety and for the benefit of the environment.
ROCKWOOL Group's business portfolio consists of:
- ROCKWOOL® insulation solutions for buildings.
- ROCKWOOL® technical insulation solutions to both industry, marine and offshore.
- ROCKWOOL® core solutions tailor made stone wool products to be integrated into finished systems.
- Rockfon® acoustic ceilings and wall solutions.
- Rockpanel® cladding material.
- Grodan® growing media solutions for plants.
- Lapinus® solutions for applications such as friction, water management, tracks, coatings, gaskets.
At ROCKWOOL Group, we are committed to enriching the lives of everyone who experiences our product solutions. Our expertise is perfectly suited to tackle many of today’s biggest sustainability and development challenges, from energy consumption and noise pollution to fire resilience, water scarcity and flooding. Our range of products reflects the diversity of the world’s needs, supporting our stakeholders in reducing their own carbon footprint along the way.
Stone wool is a versatile material and forms the basis of all our businesses. With around 12,200 colleagues in 40 countries, we are the world leader in stone wool solutions, from building insulation to acoustic ceilings, external cladding systems to horticultural solutions, engineered fibres for industrial use to insulation for the process industry and marine & offshore.