IBMS (Operative BMS) Techno-Functional Support Analyst – L1/L2/L3
About the role
Suggested Job Title: IBMS (Operative BMS) Techno-Functional Support Analyst – L1/L2/L3 (Telecom | SQL | ServiceNow) Job Description
Role Description
Provide L1/L2/L3 support for IBMS (Operative BMS) in a helpdesk environment Troubleshoot issues in scheduling, ad sales, traffic, and billing modules Handle incidents, service requests, and user queries via ticketing tools Perform SQL-based database troubleshooting, data validation, and fixes Investigate and resolve data inconsistencies and system integration issues Conduct root cause analysis (RCA) and ensure SLA adherence Support user access, configurations, and minor enhancements Work closely with sales, traffic, finance, and technical teams
Essential Skills
Strong experience in Operative IBMS BMS system Knowledge of broadcast/media workflows (scheduling, ad sales, traffic, billing) Hands-on SQL & database troubleshooting (mandatory) Experience in helpdesk / EUC support environment Familiarity with ServiceNow, JIRA, or similar tools Strong analytical, problem-solving, and communication skills Understanding of infrastructure / EUC environment (VDI, VPN, etc.) Knowledge of integrations and reporting tools
Not the right fit? Search for IBMS Techno jobs in Toronto, Ontario, Canada
About Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Astra - North Infoteck Inc.
Agile - Systems - Technologies - Resources - Applications
Apply for Jobs@ https://careers.astra-north.com/jobs/
We are a global information technology services, management consulting and outsourcing company headquartered in Canada. Astra North helps clients navigate the ever-changing complex information technology landscape with its portfolio of IT consulting services, managed services and staffing and talent management solutions.
The core challenge facing many businesses in their IT functions is the increasing shortage of talent across the globe and its resultant impact on productivity. To overcome this challenge Astra-North provides its clients with a single source Integrated Recruitment Process Outsourcing - iRPO Service. Astra-North works as a specialist strategic partner for its clients by providing the best talent pool of IT Professionals on contract hire, permanent hire or managed services basis through its comprehensive and integrated recruitment, staff augmentation, workforce solutions, recruitment process outsourcing and managed services programs which are customized for individual client needs. Astra North Staffing Services include managing programs that are in compliance with matters focussing on careers, communications, legal and regulatory issues, technology and outsourcing, budgeting and metrics, IT staffing management best practices and global staffing management issues.
Our technical service extends the entire software development lifecycle from Consulting, Business Process Analysis, Requirement Mapping, Analysis, Design, Development, Testing to Implementation and Support. Astra-North Infoteck has expertise in building, maintaining and reengineering IT solutions to meet its client’s evolving needs.We help clients become agile to meet and exceed their goals.
Astra-North ~ Conquering Today's Challenges, Achieving Tomorrow's Vision!
Similar Jobs
IBMS (Operative BMS) Techno-Functional Support Analyst – L1/L2/L3
About the role
Suggested Job Title: IBMS (Operative BMS) Techno-Functional Support Analyst – L1/L2/L3 (Telecom | SQL | ServiceNow) Job Description
Role Description
Provide L1/L2/L3 support for IBMS (Operative BMS) in a helpdesk environment Troubleshoot issues in scheduling, ad sales, traffic, and billing modules Handle incidents, service requests, and user queries via ticketing tools Perform SQL-based database troubleshooting, data validation, and fixes Investigate and resolve data inconsistencies and system integration issues Conduct root cause analysis (RCA) and ensure SLA adherence Support user access, configurations, and minor enhancements Work closely with sales, traffic, finance, and technical teams
Essential Skills
Strong experience in Operative IBMS BMS system Knowledge of broadcast/media workflows (scheduling, ad sales, traffic, billing) Hands-on SQL & database troubleshooting (mandatory) Experience in helpdesk / EUC support environment Familiarity with ServiceNow, JIRA, or similar tools Strong analytical, problem-solving, and communication skills Understanding of infrastructure / EUC environment (VDI, VPN, etc.) Knowledge of integrations and reporting tools
Not the right fit? Search for IBMS Techno jobs in Toronto, Ontario, Canada
About Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Astra - North Infoteck Inc.
Agile - Systems - Technologies - Resources - Applications
Apply for Jobs@ https://careers.astra-north.com/jobs/
We are a global information technology services, management consulting and outsourcing company headquartered in Canada. Astra North helps clients navigate the ever-changing complex information technology landscape with its portfolio of IT consulting services, managed services and staffing and talent management solutions.
The core challenge facing many businesses in their IT functions is the increasing shortage of talent across the globe and its resultant impact on productivity. To overcome this challenge Astra-North provides its clients with a single source Integrated Recruitment Process Outsourcing - iRPO Service. Astra-North works as a specialist strategic partner for its clients by providing the best talent pool of IT Professionals on contract hire, permanent hire or managed services basis through its comprehensive and integrated recruitment, staff augmentation, workforce solutions, recruitment process outsourcing and managed services programs which are customized for individual client needs. Astra North Staffing Services include managing programs that are in compliance with matters focussing on careers, communications, legal and regulatory issues, technology and outsourcing, budgeting and metrics, IT staffing management best practices and global staffing management issues.
Our technical service extends the entire software development lifecycle from Consulting, Business Process Analysis, Requirement Mapping, Analysis, Design, Development, Testing to Implementation and Support. Astra-North Infoteck has expertise in building, maintaining and reengineering IT solutions to meet its client’s evolving needs.We help clients become agile to meet and exceed their goals.
Astra-North ~ Conquering Today's Challenges, Achieving Tomorrow's Vision!