Bilingual Claims Assistant - Medical (Contract)
Top Benefits
About the role
Job Description
**What is the opportunity? **
The Medical Request Team (MRT) is responsible for requesting and following-up on medical documentation on behalf of the Claims Specialists. The MRT plays a key role in the claims process by allowing the Claim Specialist to focus on the adjudication process and not administrative tasks such as obtaining medical documentation. The MRT is also responsible to paying invoices related to medical documentation provided. Both medical requests and invoice payments come in as tasks in high volumes that have tight turnaround times that need to be adhered to.
**What will you do? **
•Send medical requests and follow-up on medical requests within the given service level agreement on behalf of the Claims Specialists
•Effectively balance both new requests and follow-ups to ensure the team’s task queue is manageable and work is distributed fairly across all team members
•Manage the Medical Intake mailbox
•Process invoice payments
•Update claims systems with accurate and applicable information error free
•Implement and effectively manage change
•Participate in projects and initiatives within Life & Health Claims
**What will you need to succeed? **
Must have:
•Fluently bilingual in both French and English, written and spoken
•Proven problem-solving skills, including the ability to identify additional sources to uncover vital information not otherwise available
•Proficient in MS Office – Word, Excel, PowerPoint
•Proven ability to multi-task and balance goals and priorities under tight deadlines
•High school diploma
Nice to have:
•Previous claims experience considered an asset
**Special Conditions **
Please note this is a contract position expiring February 26, 2027. Only
applicants fluent in both French and English will be considered for this
position.
**What's in it for you? **
• Competitive pay and high-earning potential
• All the tools, training, and team support you need to grow your career
• Flexible work/life balance options
• RBCI software tools to boost your productivity
RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.
Job Skills
Communication, Coverage Analysis, Critical Thinking, Customer Service, Decision Making, Insurance Claims Investigations, Knowledge of Claims, Long Term Planning, Settlement Negotiations
Additional Job Details
Address:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
City:
Mississauga
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
INSURANCE
Job Type:
Contract (Fixed Term)
Pay Type:
Salaried
Posted Date:
2025-11-27
Application Deadline:
2025-12-09
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Bilingual Claims Assistant - Medical (Contract)
Top Benefits
About the role
Job Description
**What is the opportunity? **
The Medical Request Team (MRT) is responsible for requesting and following-up on medical documentation on behalf of the Claims Specialists. The MRT plays a key role in the claims process by allowing the Claim Specialist to focus on the adjudication process and not administrative tasks such as obtaining medical documentation. The MRT is also responsible to paying invoices related to medical documentation provided. Both medical requests and invoice payments come in as tasks in high volumes that have tight turnaround times that need to be adhered to.
**What will you do? **
•Send medical requests and follow-up on medical requests within the given service level agreement on behalf of the Claims Specialists
•Effectively balance both new requests and follow-ups to ensure the team’s task queue is manageable and work is distributed fairly across all team members
•Manage the Medical Intake mailbox
•Process invoice payments
•Update claims systems with accurate and applicable information error free
•Implement and effectively manage change
•Participate in projects and initiatives within Life & Health Claims
**What will you need to succeed? **
Must have:
•Fluently bilingual in both French and English, written and spoken
•Proven problem-solving skills, including the ability to identify additional sources to uncover vital information not otherwise available
•Proficient in MS Office – Word, Excel, PowerPoint
•Proven ability to multi-task and balance goals and priorities under tight deadlines
•High school diploma
Nice to have:
•Previous claims experience considered an asset
**Special Conditions **
Please note this is a contract position expiring February 26, 2027. Only
applicants fluent in both French and English will be considered for this
position.
**What's in it for you? **
• Competitive pay and high-earning potential
• All the tools, training, and team support you need to grow your career
• Flexible work/life balance options
• RBCI software tools to boost your productivity
RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.
Job Skills
Communication, Coverage Analysis, Critical Thinking, Customer Service, Decision Making, Insurance Claims Investigations, Knowledge of Claims, Long Term Planning, Settlement Negotiations
Additional Job Details
Address:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
City:
Mississauga
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
INSURANCE
Job Type:
Contract (Fixed Term)
Pay Type:
Salaried
Posted Date:
2025-11-27
Application Deadline:
2025-12-09
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.