Top Benefits
About the role
Location: Laval, Quebec
Position Type: Permanent – Full-Time Department: Sales Experience Required: 3–5 Years
Join a Canadian Leader in Furniture & Home Décor
For over 50 years, Monarch Specialties has been a trusted leader in the furniture and home décor industry. Based in Laval, Quebec, we design, source, and distribute innovative, trend-forward products to retail partners throughout North America. We don’t simply follow market trends — we create them. Through innovation, technology, and a deep understanding of consumer needs, Monarch develops commercially successful products that deliver exceptional value to our retail partners and consumers. Our advanced technology platforms, integrated systems, global sourcing network, and international offices allow us to efficiently manage more than 2,500 in-stock products within our 400,000+ square foot state-of-the-art distribution center. Our commitment to quality, efficiency, and customer service has made Monarch a preferred supplier to leading retailers across North America. As we continue to grow, we are seeking a dynamic and results driven Inside Sales & Sales Support Specialist to join our team and contribute to the continued success of our Sales Department.
Position Overview
Reporting to the Sales Department, the Inside Sales & Sales Support Specialist plays a key role in developing customer relationships, supporting sales initiatives, managing accounts, and driving business growth. This position is ideal for an energetic, customer-focused professional who enjoys building relationships, identifying opportunities, solving problems, and working in a fast-paced sales environment. The successful candidate will work closely with Sales Representatives, Key Account Managers, Marketing, Customer Service, and Operations teams to ensure our retail partners receive exceptional service and support. The ideal candidate is organized, proactive, analytical, and motivated by achieving results. They will have the ability to manage multiple priorities while maintaining strong attention to detail and delivering outstanding customer experiences.
Key Responsibilities
Inside Sales & Customer Relationship Management Act as a primary point of contact supporting assigned retail customers and sales accounts. Develop and maintain strong relationships with customers by providing proactive communication and exceptional service. Identify customer needs, opportunities, and potential sales growth initiatives. Support Sales Representatives in managing accounts, opportunities, and daily customer requirements. Respond quickly and professionally to customer inquiries regarding products, pricing, availability, and order requirements. Assist with preparing customer presentations, product updates, sales tools, and account reviews. Participate in customer follow-ups and sales initiatives to maximize business opportunities.
Sales Support & Account Management
Provide day-to-day sales support to Regional Sales Managers and Key Account Managers. Coordinate customer account setup and onboarding processes. Manage customer portals and ensure product information is accurate and up to date. Support product launches, promotions, assortment changes, and seasonal programs. Coordinate internally with Operations, Marketing, Customer Service, and Purchasing teams to ensure customer commitments are met. Assist in resolving customer issues related to pricing, availability, shipping, product information, and account requirements.
Sales Reporting & Business Analysis
Prepare sales reports, customer performance analysis, and account summaries. Analyze sales trends, product performance, and market opportunities. Support forecasting activities and promotional planning. Provide insights and recommendations to help drive sales growth. Maintain accurate sales data and reporting tools.
Qualifications & Skills
3–5 years of experience in Inside Sales, Sales Support, Account Management, Customer Service, or a related role. Experience supporting retail customers, wholesale accounts, or e-commerce businesses is highly preferred. Strong customer relationship management skills with a service-oriented mindset. Excellent communication skills with the ability to build relationships internally and externally. Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. Analytical mindset with the ability to interpret sales data and identify opportunities. Advanced knowledge of Microsoft Office. Experience with customer portals, vendor platforms, and ERP systems is an asset. Strong attention to detail and commitment to accuracy. Self-motivated, proactive, and able to work independently while contributing to a team environment. Bilingual French/English is an asset.
What We Offer
At Monarch Specialties, you will become part of a growing organization that values innovation, teamwork, and continuous improvement. We provide an environment where motivated employees can develop their skills, contribute ideas, and build a rewarding career.
Benefits Include
Permanent full-time employment Competitive compensation package Paid vacation Paid personal/sick days Comprehensive group benefits, including medical and long-term disability insurance On-site parking Professional development and career advancement opportunities Collaborative and supportive work environment Opportunity to work with leading retail partners across North America
Build Your Career With Monarch Specialties
If you are a motivated sales professional who enjoys building relationships, supporting customers, analyzing business opportunities, and contributing to sales growth, we want to hear from you. Join a company with over 50 years of success and be part of a team shaping the future of the furniture and home décor industry.
Please submit your resume to
Danny Harris National Sales Manager dannyh@monarchspec.com Monarch Specialties is an equal opportunity employer. All applications will be reviewed carefully; however, only candidates selected for an interview will be contacted.
Not the right fit? Search for Inside Sales Specialist jobs in Laval, Quebec, Canada
About Monarch Specialties Inc
MONARCH SPECIALTIES est un leader sur le marché de l’ameublement et de la décoration intérieure. Nous sommes axés sur le développement de produits innovants et captivants. Nous ne faisons pas que suivre les tendances - nous les créons. Portés par l'innovation et une compréhension approfondie du marché, nous concevons des produits à la fois avant-gardistes, pertinents sur le plan commercial et pensés pour la vente au détail. Grâce à des technologies de pointe et à des systèmes entièrement intégrés, nos opérations offrent une efficacité et une capacité inégalées, soutenant plus de 2 500 articles en inventaire dans un centre de distribution ultramoderne de plus de 400 000 pieds carrés. Avec plus de 500 000 unités et 50 000 emplacements de palettes, nous sommes conçus pour livrer rapidement, de manière fiable et sans compromis.
NOTRE ENTREPRISE est guidée par le produit et la valeur. Nous nous concentrons constamment sur la création de produits innovants, tendance et stimulants pour nos partenaires de distribution ainsi que pour les consommateurs. Nous comprenons parfaitement l’importance de communiquer notre message, de mettre à jour nos produits, nos catalogues et nos prix, afin d’offrir à nos clients les meilleurs outils numériques et web pour commercialiser l’ensemble des produits Monarch.
Monarch Specialties dispose de bureaux entièrement dotés en personnel à travers le monde. Nos employés à l’étranger travaillent avec notre réseau de partenaires internationaux pour garantir la qualité des produits et un flux continu d’inventaire. Ce niveau de contrôle permet de s’assurer que les produits expédiés répondent aux attentes de tous nos clients.
Similar Jobs
Top Benefits
About the role
Location: Laval, Quebec
Position Type: Permanent – Full-Time Department: Sales Experience Required: 3–5 Years
Join a Canadian Leader in Furniture & Home Décor
For over 50 years, Monarch Specialties has been a trusted leader in the furniture and home décor industry. Based in Laval, Quebec, we design, source, and distribute innovative, trend-forward products to retail partners throughout North America. We don’t simply follow market trends — we create them. Through innovation, technology, and a deep understanding of consumer needs, Monarch develops commercially successful products that deliver exceptional value to our retail partners and consumers. Our advanced technology platforms, integrated systems, global sourcing network, and international offices allow us to efficiently manage more than 2,500 in-stock products within our 400,000+ square foot state-of-the-art distribution center. Our commitment to quality, efficiency, and customer service has made Monarch a preferred supplier to leading retailers across North America. As we continue to grow, we are seeking a dynamic and results driven Inside Sales & Sales Support Specialist to join our team and contribute to the continued success of our Sales Department.
Position Overview
Reporting to the Sales Department, the Inside Sales & Sales Support Specialist plays a key role in developing customer relationships, supporting sales initiatives, managing accounts, and driving business growth. This position is ideal for an energetic, customer-focused professional who enjoys building relationships, identifying opportunities, solving problems, and working in a fast-paced sales environment. The successful candidate will work closely with Sales Representatives, Key Account Managers, Marketing, Customer Service, and Operations teams to ensure our retail partners receive exceptional service and support. The ideal candidate is organized, proactive, analytical, and motivated by achieving results. They will have the ability to manage multiple priorities while maintaining strong attention to detail and delivering outstanding customer experiences.
Key Responsibilities
Inside Sales & Customer Relationship Management Act as a primary point of contact supporting assigned retail customers and sales accounts. Develop and maintain strong relationships with customers by providing proactive communication and exceptional service. Identify customer needs, opportunities, and potential sales growth initiatives. Support Sales Representatives in managing accounts, opportunities, and daily customer requirements. Respond quickly and professionally to customer inquiries regarding products, pricing, availability, and order requirements. Assist with preparing customer presentations, product updates, sales tools, and account reviews. Participate in customer follow-ups and sales initiatives to maximize business opportunities.
Sales Support & Account Management
Provide day-to-day sales support to Regional Sales Managers and Key Account Managers. Coordinate customer account setup and onboarding processes. Manage customer portals and ensure product information is accurate and up to date. Support product launches, promotions, assortment changes, and seasonal programs. Coordinate internally with Operations, Marketing, Customer Service, and Purchasing teams to ensure customer commitments are met. Assist in resolving customer issues related to pricing, availability, shipping, product information, and account requirements.
Sales Reporting & Business Analysis
Prepare sales reports, customer performance analysis, and account summaries. Analyze sales trends, product performance, and market opportunities. Support forecasting activities and promotional planning. Provide insights and recommendations to help drive sales growth. Maintain accurate sales data and reporting tools.
Qualifications & Skills
3–5 years of experience in Inside Sales, Sales Support, Account Management, Customer Service, or a related role. Experience supporting retail customers, wholesale accounts, or e-commerce businesses is highly preferred. Strong customer relationship management skills with a service-oriented mindset. Excellent communication skills with the ability to build relationships internally and externally. Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. Analytical mindset with the ability to interpret sales data and identify opportunities. Advanced knowledge of Microsoft Office. Experience with customer portals, vendor platforms, and ERP systems is an asset. Strong attention to detail and commitment to accuracy. Self-motivated, proactive, and able to work independently while contributing to a team environment. Bilingual French/English is an asset.
What We Offer
At Monarch Specialties, you will become part of a growing organization that values innovation, teamwork, and continuous improvement. We provide an environment where motivated employees can develop their skills, contribute ideas, and build a rewarding career.
Benefits Include
Permanent full-time employment Competitive compensation package Paid vacation Paid personal/sick days Comprehensive group benefits, including medical and long-term disability insurance On-site parking Professional development and career advancement opportunities Collaborative and supportive work environment Opportunity to work with leading retail partners across North America
Build Your Career With Monarch Specialties
If you are a motivated sales professional who enjoys building relationships, supporting customers, analyzing business opportunities, and contributing to sales growth, we want to hear from you. Join a company with over 50 years of success and be part of a team shaping the future of the furniture and home décor industry.
Please submit your resume to
Danny Harris National Sales Manager dannyh@monarchspec.com Monarch Specialties is an equal opportunity employer. All applications will be reviewed carefully; however, only candidates selected for an interview will be contacted.
Not the right fit? Search for Inside Sales Specialist jobs in Laval, Quebec, Canada
About Monarch Specialties Inc
MONARCH SPECIALTIES est un leader sur le marché de l’ameublement et de la décoration intérieure. Nous sommes axés sur le développement de produits innovants et captivants. Nous ne faisons pas que suivre les tendances - nous les créons. Portés par l'innovation et une compréhension approfondie du marché, nous concevons des produits à la fois avant-gardistes, pertinents sur le plan commercial et pensés pour la vente au détail. Grâce à des technologies de pointe et à des systèmes entièrement intégrés, nos opérations offrent une efficacité et une capacité inégalées, soutenant plus de 2 500 articles en inventaire dans un centre de distribution ultramoderne de plus de 400 000 pieds carrés. Avec plus de 500 000 unités et 50 000 emplacements de palettes, nous sommes conçus pour livrer rapidement, de manière fiable et sans compromis.
NOTRE ENTREPRISE est guidée par le produit et la valeur. Nous nous concentrons constamment sur la création de produits innovants, tendance et stimulants pour nos partenaires de distribution ainsi que pour les consommateurs. Nous comprenons parfaitement l’importance de communiquer notre message, de mettre à jour nos produits, nos catalogues et nos prix, afin d’offrir à nos clients les meilleurs outils numériques et web pour commercialiser l’ensemble des produits Monarch.
Monarch Specialties dispose de bureaux entièrement dotés en personnel à travers le monde. Nos employés à l’étranger travaillent avec notre réseau de partenaires internationaux pour garantir la qualité des produits et un flux continu d’inventaire. Ce niveau de contrôle permet de s’assurer que les produits expédiés répondent aux attentes de tous nos clients.