Top Benefits
About the role
Company: CGL
Department: Claims Employment Type: Regular Full-Time Work Model: Hybrid (2 days in office) Language: Bilingualism in English and French is an asset.
THE OPPORTUNITY
We are a leading Canadian financial services co-operative committed to being a
catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.
The Vice President, Claims is a key member of the P&C Insurance Solutions
leadership team, accountable for the strategic leadership and operational effectiveness of our National Claims function. This role will shape the future of Claims by driving transformation, strengthening client experience, and delivering disciplined financial and operational performance.
HOW YOU WILL CREATE IMPACT
- Set and execute the long-term National Claims strategy, ensuring alignment with enterprise priorities, market dynamics, financial objectives, client expectations and emerging industry trends.
- Define and advance a future-ready Claims operating model, including service model, workforce capabilities, technology enablement, data strategy and transformation roadmap.
- Translate enterprise and Claims strategy into integrated business plans, governance structures, performance measures and execution priorities that deliver sustainable, client-centered, operational and financial outcomes.
- Provide executive oversight of National Claims operations, ensuring consistent national practices, file handling disciplines, workflow standards and service expectations that support quality, efficiency and strong client outcomes.
- Establish and oversee the control environment, performance standards and governance mechanisms required to manage claim quality, loss costs, claims expenses, operational risk, regulatory compliance and financial integrity.
- Drive strategic decisions and operational actions that improve claims performance, reduce leakage and cycle time, strengthen fraud and investigation outcomes, and enhance execution through data, analytics, technology and disciplined performance management.
- Provide executive leadership to a large national Claims organization, building a high-performing, inclusive and future-ready culture with strong succession, workforce planning, leadership capability and accountability.
- Mobilize enterprise and cross-portfolio partnerships across Pricing, Product, Underwriting, Business Intelligence, IT, Risk, Finance, Legal, Marketing, Digital, Retail Sales and other functions to align strategy, resolve interdependencies and deliver integrated business outcomes.
TO JOIN OUR TEAM
- Bachelor’s degree in business, management or a related discipline; MBA or equivalent senior business education preferred.
- FCIP or equivalent insurance designation preferred, with deep credibility in P&C insurance and Claims.
- 10+ years of progressive senior leadership experience in P&C insurance, including experience at the Vice President level, leading a comparable large-scale operational function with significant financial, client, regulatory and reputational impact.
- Expert knowledge of P&C Claims operations, service models, claims governance, quality management, operational controls, vendor strategy, fraud, regulatory considerations, and claims-related technology, data and analytics.
- Demonstrated ability to lead a large national operation, including multi-location teams, senior leaders and broad employee populations, with strong accountability for performance, capability building, succession and culture.
- Strong financial, analytical and business acumen, including the ability to manage claims losses, reserves, expenses, operational budgets, strategic investments and performance outcomes.
- Exceptional influencing, communication and consensus-building skills, with the ability to engage executive leaders, Board or committee stakeholders, regulators, industry partners, vendors and cross-functional enterprise partners.
- This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members.
HOW YOU WILL SUCCEED
- You cultivate a client centric culture, drive organizational change and champion innovative thinking.
- You foster sustainable relationships with stakeholders to identify strategies, explore broader solutions and collaboratively resolve contentious issues.
- You build trust with employees and business partners and inspire your team through compelling communication.
- You role model the co-operative values, encourage the development of your leaders and build high performing teams to meet the evolving needs of the organization.
- You are integral in identifying and implementing the long-term vision for the organization and apply a strategic mindset to adjust business priorities based on emerging trends.
WHAT YOU NEED TO KNOW
- You will travel regularly
- As a leader, strict confidentiality is required with respect to sensitive matters and employees’ personal information.
- You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
WHAT’S IN IT FOR YOU?
- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.
#IN-DNI
#LI-DNI
Not the right fit? Search for Vice President, Claims jobs in Calgary, Alberta, Canada
About Co-operators
As a leading Canadian financial services co-operative, Co-operators offers multi-line insurance and wealth products, services, and advice to build financial strength and security. With over $56 billion in assets under management, we provide financial solutions and security through property and casualty (P&C) insurance, life insurance, wealth management, institutional asset management and brokerage operations. We are governed by member organizations, including co-operative organizations, credit union centrals and representative farm organizations.
We are rooted in the idea that together, we are stronger, safer, and more resilient. Our vision to be a catalyst for a sustainable society is reflected in everything we do, including our community investment programs, strategic partnerships, and active volunteerism. We champion and fund the development of community-oriented co-operatives and social enterprises, invest for positive impact, and work hard to contribute to communities across Canada by supporting financial literacy, mental health, flood safety, and sustainability initiatives and programming.
With over 600 locations across the country, over 6,000 employees and a dedicated financial advisor network of over 2,500 licensed insurance representatives, we remain true to our roots: putting the needs of our clients and our communities first.
Our response to COVID-19 As an essential service, we took immediate steps to ensure the health and safety of our people, clients, and communities. We’re following the direction of Health Canada as we roll out a phased return to corporate and local offices across the country. If you have applied for a posted role, a recruiter will be in touch with an update. Currently, all interviews are being conducted remotely.
Similar Jobs
Top Benefits
About the role
Company: CGL
Department: Claims Employment Type: Regular Full-Time Work Model: Hybrid (2 days in office) Language: Bilingualism in English and French is an asset.
THE OPPORTUNITY
We are a leading Canadian financial services co-operative committed to being a
catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.
The Vice President, Claims is a key member of the P&C Insurance Solutions
leadership team, accountable for the strategic leadership and operational effectiveness of our National Claims function. This role will shape the future of Claims by driving transformation, strengthening client experience, and delivering disciplined financial and operational performance.
HOW YOU WILL CREATE IMPACT
- Set and execute the long-term National Claims strategy, ensuring alignment with enterprise priorities, market dynamics, financial objectives, client expectations and emerging industry trends.
- Define and advance a future-ready Claims operating model, including service model, workforce capabilities, technology enablement, data strategy and transformation roadmap.
- Translate enterprise and Claims strategy into integrated business plans, governance structures, performance measures and execution priorities that deliver sustainable, client-centered, operational and financial outcomes.
- Provide executive oversight of National Claims operations, ensuring consistent national practices, file handling disciplines, workflow standards and service expectations that support quality, efficiency and strong client outcomes.
- Establish and oversee the control environment, performance standards and governance mechanisms required to manage claim quality, loss costs, claims expenses, operational risk, regulatory compliance and financial integrity.
- Drive strategic decisions and operational actions that improve claims performance, reduce leakage and cycle time, strengthen fraud and investigation outcomes, and enhance execution through data, analytics, technology and disciplined performance management.
- Provide executive leadership to a large national Claims organization, building a high-performing, inclusive and future-ready culture with strong succession, workforce planning, leadership capability and accountability.
- Mobilize enterprise and cross-portfolio partnerships across Pricing, Product, Underwriting, Business Intelligence, IT, Risk, Finance, Legal, Marketing, Digital, Retail Sales and other functions to align strategy, resolve interdependencies and deliver integrated business outcomes.
TO JOIN OUR TEAM
- Bachelor’s degree in business, management or a related discipline; MBA or equivalent senior business education preferred.
- FCIP or equivalent insurance designation preferred, with deep credibility in P&C insurance and Claims.
- 10+ years of progressive senior leadership experience in P&C insurance, including experience at the Vice President level, leading a comparable large-scale operational function with significant financial, client, regulatory and reputational impact.
- Expert knowledge of P&C Claims operations, service models, claims governance, quality management, operational controls, vendor strategy, fraud, regulatory considerations, and claims-related technology, data and analytics.
- Demonstrated ability to lead a large national operation, including multi-location teams, senior leaders and broad employee populations, with strong accountability for performance, capability building, succession and culture.
- Strong financial, analytical and business acumen, including the ability to manage claims losses, reserves, expenses, operational budgets, strategic investments and performance outcomes.
- Exceptional influencing, communication and consensus-building skills, with the ability to engage executive leaders, Board or committee stakeholders, regulators, industry partners, vendors and cross-functional enterprise partners.
- This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members.
HOW YOU WILL SUCCEED
- You cultivate a client centric culture, drive organizational change and champion innovative thinking.
- You foster sustainable relationships with stakeholders to identify strategies, explore broader solutions and collaboratively resolve contentious issues.
- You build trust with employees and business partners and inspire your team through compelling communication.
- You role model the co-operative values, encourage the development of your leaders and build high performing teams to meet the evolving needs of the organization.
- You are integral in identifying and implementing the long-term vision for the organization and apply a strategic mindset to adjust business priorities based on emerging trends.
WHAT YOU NEED TO KNOW
- You will travel regularly
- As a leader, strict confidentiality is required with respect to sensitive matters and employees’ personal information.
- You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
WHAT’S IN IT FOR YOU?
- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.
#IN-DNI
#LI-DNI
Not the right fit? Search for Vice President, Claims jobs in Calgary, Alberta, Canada
About Co-operators
As a leading Canadian financial services co-operative, Co-operators offers multi-line insurance and wealth products, services, and advice to build financial strength and security. With over $56 billion in assets under management, we provide financial solutions and security through property and casualty (P&C) insurance, life insurance, wealth management, institutional asset management and brokerage operations. We are governed by member organizations, including co-operative organizations, credit union centrals and representative farm organizations.
We are rooted in the idea that together, we are stronger, safer, and more resilient. Our vision to be a catalyst for a sustainable society is reflected in everything we do, including our community investment programs, strategic partnerships, and active volunteerism. We champion and fund the development of community-oriented co-operatives and social enterprises, invest for positive impact, and work hard to contribute to communities across Canada by supporting financial literacy, mental health, flood safety, and sustainability initiatives and programming.
With over 600 locations across the country, over 6,000 employees and a dedicated financial advisor network of over 2,500 licensed insurance representatives, we remain true to our roots: putting the needs of our clients and our communities first.
Our response to COVID-19 As an essential service, we took immediate steps to ensure the health and safety of our people, clients, and communities. We’re following the direction of Health Canada as we roll out a phased return to corporate and local offices across the country. If you have applied for a posted role, a recruiter will be in touch with an update. Currently, all interviews are being conducted remotely.