A career as a Senior Clerk in the Card Issuance team at National Bank means acting as an expert in processing and operational quality. Your agility, initiative, experience in production and process improvement, and compliance knowledge allow you to have a positive impact on the client experience.

Your role:

• Ensure the complete and rigorous processing of credit card issuance requests, while respecting quality and compliance standards.
• Contribute to collective performance in productivity and quality.
• Participate in process evolution: propose improvements, collaborate on procedure updates, and support digital transformation.
• Act as a change agent by adopting a proactive approach and sharing ideas to optimize operations.
• Work closely with internal partners to resolve operational issues and ensure a distinctive client experience.
• Ensure compliance rules are respected in all activities.
• Invest in your own development and contribute to that of your colleagues through knowledge sharing and mutual support.

Your team:
Within the Card Domain sector, you are part of a team of 18 colleagues and report to the Section Director. Our team stands out for its expertise in personal and commercial credit card issuance, quality delivery, client/employee experience, a fun atmosphere, and strong collaboration.

We prioritize a variety of continuous learning methods to enrich your development, including on-the-job learning, training content available to you, and collaboration with colleagues from diverse expertise and backgrounds.

Requirements:

• High school diploma
• Proficiency with Microsoft Office, Outlook, and collaboration tools such as Teams, SharePoint, and Confluence
• Autonomy, initiative, and ability to work in a constantly evolving environment
• Strong organizational skills and ability to manage priorities
• Teamwork skills with a collaborative, solution-oriented attitude
• Excellent communication skills
• Attention to detail and rigor in task execution
• Openness to continuous learning and process improvement

Languages:

French

Skills

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Your benefits
In addition to competitive compensation, you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Group insurance
• Generous pension plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier- free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Join us!