Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.

Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to further your career or carve out a new path.

Reporting to the Manager, E-Billing, the Client Billing Services Coordinator plays a key role in supporting a range of billing responsibilities including the management of the centralized inbox, performing Aderant updates, and assisting with billing and e-billing during month-end. The Client incumbent will also assist with various Billing Compliance tasks such as matter access, obtaining purchase order numbers, budgets, accruals, and onboarding of new clients.

Major Responsibilities

• Ensure accurate client accrual deadlines and requirements are captured in our Accounting System
• Responsible for reviewing and submitting client accruals and estimates through email or the e-billing platform to meet client deadlines
• Communicate effectively with clients and providing required tax forms and banking information to accurately onboard client details to our Accounting System and e-billing platforms
• Liaisons with internal stakeholders and clients to obtain matter budgets and purchase order numbers and capturing the information in our Accounting System
• Responsible for obtaining matter access to the clients’ e-bill platform to ensure a smooth billing experience
• Oversee the team’s mailbox and redirect emails to the appropriate team members
• Provide regular updates to the Manager, E-Billing to track progress in efforts and ensure all pending tasks are handled in a timely manner
• Assistance with records management in Aderant for the Client Billing Services Team
• Support billing & e-billing process improvements including implementing and testing of system enhancements
• Draft and finalize bills for distribution to clients
• Oversee and coordinate month-end billing efforts
• Maintaining accurate client and matter information with regards to billing & e-billing
• Tasks as assigned to provide back up and support for Client Billing Service Team members.

Position Requirements

Education and Experience

The position requires a College diploma or University Degree specializing in a business discipline, and a minimum of three years of relevant experience. Prior work experience in finance, billing, and/or project management function within the legal or professional services industry is preferred. An equivalent combination of education, training and experience may be acceptable.

Knowledge and Skills

• Proficient in Microsoft Office Suite with a strong working knowledge of Excel
• Highly analytical problem solver with a results-driven mindset
• Very high attention to detail and accuracy with numbers, while maintaining efficiency
• Ability to perform at high levels and able to navigate changing priorities and evolving work demands with flexibility and a positive approach
• Experience with CMS/Aderant, Prebill Viewer, Ebilling platforms (e.g. Legal Tracker, TyMetrix, etc.), Ebilling Hub, and Power BI is considered an asset
• Proven ability to work cross-functionally with Accounting, Finance and other business units
• Attentive with strong interpersonal skills
• Proactive approach to work, with a mindset of continuous innovation and improvements

We are currently working in a hybrid work arrangement, which includes a requirement to work primarily in the office and flexibility to work remotely up to 2 days per week.

Accessibility and Accommodation

We thank all applicants for their interest in Osler; however, only chosen applicants will be contacted. Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. Accommodations are available upon request for candidates in all phases of the selection process.

Background and Reference Checks

Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date.

No agencies or phone calls/emails please.

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