Position Overview:

Lambert Nemec Group is supporting an organization in the recruitment of a Member Services Manager. This role is ideal for a people-focused leader with strong operational and service delivery experience who thrives in a member-driven environment.

Key Responsibilities:

• Lead and support the Member Services deparment to deliver a professional, responsive, and member-centered experience across all touchpoints.

• Oversee daily operations related to member inquiries, onboarding, renewals, and issue resolution, ensuring service standards are met.

• Develop, implement, and monitor policies, procedures, and service standards to improve efficiency and consistency.

• Collaborate with internal departments to address member needs, escalate concerns, and support organizational initiatives.

• Analyze member feedback, service metrics, and trends to identify opportunities for improvement and enhanced engagement.

• Manage sensitive or escalated member concerns with professionalism, discretion, and sound judgment.

• Contribute to strategic initiatives related to member engagement, retention, and service innovation.

Requirements:

• Candidates must be legally entitled to work in Canada.

• Flexibility to work weekends as needed.

• Minimum of 5 years of experience in sales, member services, customer service, or client-focused operations, including people leadership.

• Strong problem-solving and decision-making skills, with experience handling escalated or sensitive issues.

• Excellent communication and interpersonal skills, with a strong commitment to service excellence.

• Post-secondary education in business, administration, marketing or a related field is considered an asset.

Rewards:

• Competitive salary, commensurate with experience.

• Comprehensive benefits package, including pension contributions and employee programs.

• Opportunity to play a key leadership role within a respected, member-focused organization.

To Apply: If you are interested in this opportunity, please forward your resume (in Word format) directly to Jillian Winchar, Recruitment Coordinator - People & Culture , at jillian@lambertnemec.com , referencing “Member Services Manager” in the subject line of your email. To view additional opportunities, please visit:

https://lambertnemec.com/career-opportunities/index.html#/jobs

We thank all applicants for their interest; however, only those selected for further consideration will be contacted. All other resumes will be retained for future opportunities.