Who We Are

Are you looking to further develop your career in the Healthcare industry with one of North America's most innovative healthcare providers? Our success is backed by enthusiastic people, ready to make a positive difference in the lives of over 10 million people through digital and enterprise health solutions. If you have a passion for providing compassionate, quality care or services to those in need, then a career with Kii Health might be what you are looking for!

Kii Health is transforming the delivery of healthcare using technology and by providing a patient-centric approach, with an emphasis on continuity of care. By leveraging healthcare technology, the Company is building one, connected platform that addresses all points of a patients’ healthcare journey and provides better access to care and improved outcomes. Through Kii Health’s proprietary technology, the Company delivers quality services through a holistic offering including healthcare navigation, assessments, occupational health, Absence Management and educational resources.

Who You'll Work With

The Senior Account Manager will work closely with the various Operations teams, as well as other stakeholders throughout the business (Product, Marketing, finance, technology, etc.) as needed.

What You'll Be Doing

Reporting to the Director, Account Management, this Senior Account Manager role will be responsible for managing and growing key existing customer relationships of Kii Health, across all service lines. This will include contributing to sales presentations, implementation of new customers, and ongoing management of customers across Canada. The successful candidate will work closely with a variety of customers in a variety of settings, acting as the primary point of contact for our existing customers as well as the key growth driver into new complimentary services. This position is full time, permanent.

Role responsibilities include but are not limited to:

• Develop and continuously grow an in-depth product knowledge of Kii Health Services to be able to generate creative ideas and solutions for customers and assist with Operational program delivery where needed
• Develop and maintain effective partnerships with all external stakeholders
• Conduct sales and training/orientation presentations to all stakeholders, where needed
• Look for the best strategic opportunities to cross-sell and up-sell existing customers
• Serve as a strategic advisor to your customers, helping them leverage and gain value from our services
• Provide regular reporting to customers on program KPI’s and recommendations for optimizing outcomes

What You Need to Be Successful

• 5-7 years experience in client / key account management.
• Relevant experience in healthcare, occupational health, absence management or assessment industries
• Methodically responsive, detail focused, and highly organized.
• Familiar use of MS Office suite of products and common CRM platforms.
• Past experience working closely with medical professionals.

What You Need to Stand Out

• Knowledge/Experience with complex and demanding customers for healthcare needs is an asset
• Relationship-building skills with the ability to develop partnerships with stakeholders and ability to collaborate effectively with colleagues in a multi-disciplinary context
• Demonstrated agility and the ability to pivot in a fast-paced environment while managing multiple priorities
• Excellent written and verbal communication, including preparing and delivery of presentations
• Ability to clearly define and articulate requirements, priorities, impacts, and solutions
• Strong organizational and analytical skills (able to review results / situations and determine follow-up plans.
• Passion for creating top quality work in an innovative atmosphere

Skills an Ideal Candidate Would Have

• Relationship-building skills with the ability to develop partnerships with stakeholders and ability to collaborate effectively with colleagues in a multi-disciplinary context
• Demonstrated agility and the ability to pivot in a fast-paced environment while managing multiple priorities
• Excellent written and verbal communication, including preparing and delivery of presentations
• Ability to clearly define and articulate requirements, priorities, impacts, and solutions
• Strong organizational and analytical skills (able to review results / situations and determine follow-up plans.
• Passion for creating top quality work in an innovative atmosphere

We thank everyone who is interested in our role. We'll reach out to candidates directly if we are interested in moving forward.

Kii Health is an equal opportunity employer. We do not discriminate on the basis of race, ancestry, religion, color, national origin, gender, sexual orientation, gender orientation or expression, political belief, age, marital status, or disability status.

Kii Health is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require an accommodation in completing any pre-employment assessments or applications, interviewing or otherwise participating in the recruitment process, please email recruiting@cloudmd.ca.

Protecting the safety and welfare of employees, clients, and patients that use our services is of utmost importance to us. For this reason, final applicants will be asked to undergo a background check.