About the role
Title: CAN - Operations Officer II
Duration: 5 months (Extension/ Conversion possible based on performance and business needs) Schedule: Mon- Friday, 8:30 AM- 5:00 PM Work Mode: Hybrid, 4 days onsite and one day work from home Work Location: Toronto, Ontario Pay Rate: $22.88/hr
Roles and Responsibilities
Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals, and CEI targets are met. Reports to a Team Manager within the Team Structure.
Customer: -
Positively contributes to the overall customer experience and loyalty index in each interaction. Ensures customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required. Create and/or recognize exceptional customer service through established programs. Ensure all required processing and enquiries are fulfilled, meeting Service Level Goals. E4 Provide subject matter expertise for internal and external partners within defined areas.
Shareholder: -
Complete assigned tasks accurately & within established standards. Actively participate in daily touch points and work distribution. Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines. Identify areas of risk and escalate as necessary. Be knowledgeable and comply with Bank Codes of Conduct. Identify, suggest and actively participate in process improvements. Understand and apply bank/service center operating policies and procedures. Demonstrate flexibility by adapting to change within business area and unit. Adopt new processes and technology improvements. Ensure necessary due diligence is taken to support the accuracy of all transactions.
Must Have Skills
2-4 years of banking/ financial institute experience. Proficiency in Microsoft 365- Excel, Outlook, and Word. Transfer/Transactions experience.
Soft Skills
Communication skills- written and verbal. Accuracy and attention to detail. Analytical skills. Ability to work independently and adapt to changes in technology.
Nice-To-Have Skills
Excel- Ability to run Macros
Not the right fit? Search for Payment Specialist jobs in Toronto, Ontario, Canada
About SPECTRAFORCE
Welcome to SPECTRAFORCE, your gateway to NEWJOBPHORIA™!
Established in 2004, SPECTRAFORCE is now one of the largest and fastest growing U.S. staffing firms renowned for its exceptional client service, SPECTRAFORCE’s innovative A.I.-powered talent acquisition platform and proven methodologies set us apart in the industry.
We offer a comprehensive range of services including Contingent, Permanent, and Statement of Work (SOW) staffing solutions. Our expertise extends across multiple sectors such as Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities, and Transportation, and we serve over 140 Fortune clients across the U.S., Canada, Puerto Rico, Costa Rica, and India.
At SPECTRAFORCE, we celebrate NEWJOBPHORIA —the exhilarating experience of transforming your career and work life. Join our mission to revolutionize the staffing world, one fulfilling placement at a time.
AWARDS: Inc. Best Workplaces, Women’s Choice Awards, SIA Diversity, SIA Largest and Fastest Growing US Staffing Firm
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About the role
Title: CAN - Operations Officer II
Duration: 5 months (Extension/ Conversion possible based on performance and business needs) Schedule: Mon- Friday, 8:30 AM- 5:00 PM Work Mode: Hybrid, 4 days onsite and one day work from home Work Location: Toronto, Ontario Pay Rate: $22.88/hr
Roles and Responsibilities
Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals, and CEI targets are met. Reports to a Team Manager within the Team Structure.
Customer: -
Positively contributes to the overall customer experience and loyalty index in each interaction. Ensures customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required. Create and/or recognize exceptional customer service through established programs. Ensure all required processing and enquiries are fulfilled, meeting Service Level Goals. E4 Provide subject matter expertise for internal and external partners within defined areas.
Shareholder: -
Complete assigned tasks accurately & within established standards. Actively participate in daily touch points and work distribution. Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines. Identify areas of risk and escalate as necessary. Be knowledgeable and comply with Bank Codes of Conduct. Identify, suggest and actively participate in process improvements. Understand and apply bank/service center operating policies and procedures. Demonstrate flexibility by adapting to change within business area and unit. Adopt new processes and technology improvements. Ensure necessary due diligence is taken to support the accuracy of all transactions.
Must Have Skills
2-4 years of banking/ financial institute experience. Proficiency in Microsoft 365- Excel, Outlook, and Word. Transfer/Transactions experience.
Soft Skills
Communication skills- written and verbal. Accuracy and attention to detail. Analytical skills. Ability to work independently and adapt to changes in technology.
Nice-To-Have Skills
Excel- Ability to run Macros
Not the right fit? Search for Payment Specialist jobs in Toronto, Ontario, Canada
About SPECTRAFORCE
Welcome to SPECTRAFORCE, your gateway to NEWJOBPHORIA™!
Established in 2004, SPECTRAFORCE is now one of the largest and fastest growing U.S. staffing firms renowned for its exceptional client service, SPECTRAFORCE’s innovative A.I.-powered talent acquisition platform and proven methodologies set us apart in the industry.
We offer a comprehensive range of services including Contingent, Permanent, and Statement of Work (SOW) staffing solutions. Our expertise extends across multiple sectors such as Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities, and Transportation, and we serve over 140 Fortune clients across the U.S., Canada, Puerto Rico, Costa Rica, and India.
At SPECTRAFORCE, we celebrate NEWJOBPHORIA —the exhilarating experience of transforming your career and work life. Join our mission to revolutionize the staffing world, one fulfilling placement at a time.
AWARDS: Inc. Best Workplaces, Women’s Choice Awards, SIA Diversity, SIA Largest and Fastest Growing US Staffing Firm