This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analyste/gestionnaire bilingue de dossiers d’invalidité based in Canada. This role offers a unique blend of clinical insight, analytical thinking, and human-centered case management, supporting individuals across Canada throughout their illness, recovery, and return-to-work journey. You will manage disability and absence cases with a strong focus on outcomes, balancing empathy with structured decision-making. The work goes beyond administrative processing, requiring you to assess medical, functional, vocational, and psychosocial factors to develop meaningful recovery and return-to-work strategies. You will collaborate closely with clients, healthcare providers, employers, and internal specialists to ensure coordinated and sustainable outcomes. Operating in a fully remote environment, you will play a key role in helping individuals regain autonomy and dignity while contributing to effective claims and absence management. This is a highly impactful role where emotional intelligence and critical thinking come together to make a real difference. \n

Accountabilities: In this role, you will be responsible for managing disability and absence cases efficiently while ensuring high-quality, empathetic, and compliant decision-making throughout the process. Manage assigned disability and absence files proactively while respecting service standards and deadlines. Handle daily administrative tasks, including responding to emails and phone calls within required timelines. Assess claims based on contractual, medical, and occupational criteria. Build and maintain strong relationships with plan sponsors, participants, healthcare providers, and internal specialists to support return-to-work outcomes. Draft clear and accurate correspondence explaining decisions and coverage information using strong analytical reasoning. Demonstrate empathy, resilience, and emotional intelligence when communicating sensitive or complex claim decisions. Collaborate with rehabilitation consultants and medical advisors to support sustainable recovery and workplace reintegration strategies. Requirements: The ideal candidate combines strong analytical abilities with healthcare or insurance experience and a deep sense of empathy in client-facing situations. Fully bilingual in French and English, with the ability to communicate effectively across Canada. Post-secondary education in a healthcare-related field or equivalent professional experience considered an asset. Experience or familiarity with disability case management or group insurance is an advantage. Strong decision-making skills with the ability to work under tight deadlines. Excellent organizational and prioritization skills to manage multiple cases simultaneously. Comfortable handling inbound and outbound calls in a professional and empathetic manner. Ability to assess complex situations involving medical, functional, and psychosocial factors. Strong written communication skills for formal correspondence and case documentation. Ability to remain composed and compassionate when delivering difficult decisions. Benefits: Competitive salary range: $52,650 – $87,750 CAD annually Eligibility for performance-based incentives and bonus programs Comprehensive health coverage including medical, dental, vision, and mental health support Short- and long-term disability insurance, life insurance, and additional protection benefits Retirement savings plans with employer contributions and investment options Paid time off including vacation, sick leave, personal days, and statutory holidays Flexible remote work model across Canada Employee and family assistance programs and wellness resources Learning, development, and career growth opportunities Inclusive and supportive work environment focused on well-being and flexibility

\n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1