ICT Senior Support Officer
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ICT Senior Support Officer
Posted: 06/02/2026
Closing Date: 24/02/2026
Job Type: Permanent - Full Time
Location: Administration Office
Job Category: Government, Defence & Emergency,IT
Broome is one of the most stunning places in Australia. It has magnificent beaches and a natural environment that boasts desirable lifestyles, active and dynamic cultural, sporting and social scenes, with all the features and benefits of a small town! At the Shire of Broome our people are fundamental to our success. We are focused on creating an inclusive workplace with the right people in the right roles, who are proactive, empowered and appropriately rewarded.
We strive to be a workplace filled with employees who live and breathe our values of PEARLS (Proactive, for Everyone, Accountable, Respectful, Listening, Sustainable).
Job Description About the Position: The Senior ICT Support Officer supports and develops ICT services to meet the needs of Shire employees and business partners, including hardware service requests, break-fix activities, and escalated technical support.
Key responsibilities include maintaining server and desktop environments, managing installations, automating support tasks, and overseeing ICT assets and audits. Providing advice and support to the Manager Information Services on any upgrade, enhancement or development issues.
Additional duties involve monitoring the Council’s ICT infrastructure, communication systems, and CCTV under the Manager Information Services' guidance. The role supports business systems, maintains ICT platforms, advises on system upgrades, and ensures network security.
A full position description can be found here: ICT Senior Support Officer - Position Description This is a permanent full-time position with an immediate start. Standard working hours Monday - Friday 7:45 am - 4:30 pm Rostered Day Off accruals About You Our ideal candidate will have:
- Relevant certificate qualifications in IT or a related discipline, or current studies encompassing the principles of IT.
- Previous relevant Local Government or Public Sector experience
- Relevant certificate qualifications in IT or a related discipline, or current studies encompassing the principles of IT.
- Microsoft certifications in the areas of; MCSE or M365, MS Azure Administration platforms.
- Networking Certifications in the area of, CCNA or Cisco, HP or Meraki platforms.
- Virtualisation Certifications in the area of; VCP or VmWare, Microsoft Hyper V platforms.
- Comprehensive knowledge of Microsoft Office 365 environment and Microsoft Windows desktop environment.
- Experience assisting end users in a formal helpdesk environment, supporting complex enterprise applications and underlying infrastructure.
- Experience with management of current Data backup, replication and restore procedures.
Desirable
- Certification or studies in Cyber security maturity is advantageous.
- Previous relevant Local Government or Public Sector experience.
- Knowledge of GIS systems.
- IT Vision SynergySoft / Altus software.
- Current unrestricted "C” class national driver's license
Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly, give us a call to talk further. Our recruitment process considers both technical and cultural fit, and how our development program can support individuals to grow into roles. You may just be the right candidate for this or another position at the Shire of Broome. Benefits Desired Skills and Experience
Working for the Shire of Broome means you will enjoy:
- $88,377- $93,825 base salary per annum depending on qualifications and experience.
- IIn addition to base salary there are generous allowances Broome Location Allowance $11,414 and employer matched superannuation.
- Leave entitlements well above industry minimums, including additional annual leave and monthly rostered days off - giving you every opportunity to enjoy that Broome lifestyle!
- Salary sacrifices options for rental assistance, mortgage interest and more.
- Family Membership to the Broome Recreation and Aquatic Centre.
- A comprehensive Wellness Program including discounts on local services such as Pilates and Yoga.
- An active and engaging social club.
The Shire of Broome is an Equal Opportunity Employer. We embrace diversity and encourage applications from people of all backgrounds. How To Apply If you are interested in applying for this position, please submit a cover letter and resume that best demonstrates your suitability for this position, as well as your ability to meet the requirements of the role.
Job Applications are to be submitted through Shire’s website at https://www.broome.wa.gov.au/Council/Join-the-Shire-of-Broome-Team/Current-Vacancies
For more information contact People and Culture on 08 9191 3456 or hr@broome.wa.gov.au.
Application Deadline Applications for this position are to be received no later than 4:00pm Tuesday, 24 February 2026. The Shire of Broome reserves the right to close an advertisement early should a suitable pool of candidates be received. This means the vacancy may close without notice. If you are interested in this position, we highly recommend you apply as soon as possible. Canvassing of Councillors will disqualify. Apply
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About Shire of Broome
The Shire of Broome is located in the Kimberley Region of WA and is a favourite holiday destination for visitors from around Australia and the world with its unique history, tropical climate and natural attractions. It covers 56,000sqkm with a population of about 17,000 people.
Remnants of Broome’s exotic pearling past are everywhere. The town’s multicultural community ensures an array of gourmet tastes, colourful characters and cultural influences. Chinatown is home to some of the world’s finest pearl showrooms along with other retail outlets. Broome's attractions include Cable Beach, Dampier Peninsula, Staircase to the Moon, dinosaur footprints, Courthouse Markets, heritage-listed Sun Pictures and the Shinju Matsuri Festival.
While the cattle and pearling industries were the main economic drivers in the past, more recently Broome has become a high profile tourist destination, with many residents employed to share Broome’s tourism experiences with the thousands of visitors to the Kimberley during the high season.
Broome’s other major industries include fishing, aquaculture, agriculture, horticulture, mining and exploration, and logistics, with the expansion of these sectors expected to generate economic growth for the region and offering greater employment opportunities into the future.
With education facilities, restaurants, shopping, medical centres and a regional hospital, together with the opportunity to relax, camp and fish in the Kimberley, Broome’s lifestyle is a drawcard for travellers to settle permanently in the town.
Broome is home to many government agencies which service the wider Kimberley region. With a climate ideal for outdoor activities, Broome’s many sporting clubs and recreation facilities encourage community participation.
ICT Senior Support Officer
Top Benefits
About the role
- Browse Jobs
- Application Disclosure
- Privacy
Sign in or Create an account
- Browse Jobs
- Application Disclosure
- Privacy
Sign in or Create an account
ICT Senior Support Officer
Posted: 06/02/2026
Closing Date: 24/02/2026
Job Type: Permanent - Full Time
Location: Administration Office
Job Category: Government, Defence & Emergency,IT
Broome is one of the most stunning places in Australia. It has magnificent beaches and a natural environment that boasts desirable lifestyles, active and dynamic cultural, sporting and social scenes, with all the features and benefits of a small town! At the Shire of Broome our people are fundamental to our success. We are focused on creating an inclusive workplace with the right people in the right roles, who are proactive, empowered and appropriately rewarded.
We strive to be a workplace filled with employees who live and breathe our values of PEARLS (Proactive, for Everyone, Accountable, Respectful, Listening, Sustainable).
Job Description About the Position: The Senior ICT Support Officer supports and develops ICT services to meet the needs of Shire employees and business partners, including hardware service requests, break-fix activities, and escalated technical support.
Key responsibilities include maintaining server and desktop environments, managing installations, automating support tasks, and overseeing ICT assets and audits. Providing advice and support to the Manager Information Services on any upgrade, enhancement or development issues.
Additional duties involve monitoring the Council’s ICT infrastructure, communication systems, and CCTV under the Manager Information Services' guidance. The role supports business systems, maintains ICT platforms, advises on system upgrades, and ensures network security.
A full position description can be found here: ICT Senior Support Officer - Position Description This is a permanent full-time position with an immediate start. Standard working hours Monday - Friday 7:45 am - 4:30 pm Rostered Day Off accruals About You Our ideal candidate will have:
- Relevant certificate qualifications in IT or a related discipline, or current studies encompassing the principles of IT.
- Previous relevant Local Government or Public Sector experience
- Relevant certificate qualifications in IT or a related discipline, or current studies encompassing the principles of IT.
- Microsoft certifications in the areas of; MCSE or M365, MS Azure Administration platforms.
- Networking Certifications in the area of, CCNA or Cisco, HP or Meraki platforms.
- Virtualisation Certifications in the area of; VCP or VmWare, Microsoft Hyper V platforms.
- Comprehensive knowledge of Microsoft Office 365 environment and Microsoft Windows desktop environment.
- Experience assisting end users in a formal helpdesk environment, supporting complex enterprise applications and underlying infrastructure.
- Experience with management of current Data backup, replication and restore procedures.
Desirable
- Certification or studies in Cyber security maturity is advantageous.
- Previous relevant Local Government or Public Sector experience.
- Knowledge of GIS systems.
- IT Vision SynergySoft / Altus software.
- Current unrestricted "C” class national driver's license
Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly, give us a call to talk further. Our recruitment process considers both technical and cultural fit, and how our development program can support individuals to grow into roles. You may just be the right candidate for this or another position at the Shire of Broome. Benefits Desired Skills and Experience
Working for the Shire of Broome means you will enjoy:
- $88,377- $93,825 base salary per annum depending on qualifications and experience.
- IIn addition to base salary there are generous allowances Broome Location Allowance $11,414 and employer matched superannuation.
- Leave entitlements well above industry minimums, including additional annual leave and monthly rostered days off - giving you every opportunity to enjoy that Broome lifestyle!
- Salary sacrifices options for rental assistance, mortgage interest and more.
- Family Membership to the Broome Recreation and Aquatic Centre.
- A comprehensive Wellness Program including discounts on local services such as Pilates and Yoga.
- An active and engaging social club.
The Shire of Broome is an Equal Opportunity Employer. We embrace diversity and encourage applications from people of all backgrounds. How To Apply If you are interested in applying for this position, please submit a cover letter and resume that best demonstrates your suitability for this position, as well as your ability to meet the requirements of the role.
Job Applications are to be submitted through Shire’s website at https://www.broome.wa.gov.au/Council/Join-the-Shire-of-Broome-Team/Current-Vacancies
For more information contact People and Culture on 08 9191 3456 or hr@broome.wa.gov.au.
Application Deadline Applications for this position are to be received no later than 4:00pm Tuesday, 24 February 2026. The Shire of Broome reserves the right to close an advertisement early should a suitable pool of candidates be received. This means the vacancy may close without notice. If you are interested in this position, we highly recommend you apply as soon as possible. Canvassing of Councillors will disqualify. Apply
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Email Address Password
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Link
About Shire of Broome
The Shire of Broome is located in the Kimberley Region of WA and is a favourite holiday destination for visitors from around Australia and the world with its unique history, tropical climate and natural attractions. It covers 56,000sqkm with a population of about 17,000 people.
Remnants of Broome’s exotic pearling past are everywhere. The town’s multicultural community ensures an array of gourmet tastes, colourful characters and cultural influences. Chinatown is home to some of the world’s finest pearl showrooms along with other retail outlets. Broome's attractions include Cable Beach, Dampier Peninsula, Staircase to the Moon, dinosaur footprints, Courthouse Markets, heritage-listed Sun Pictures and the Shinju Matsuri Festival.
While the cattle and pearling industries were the main economic drivers in the past, more recently Broome has become a high profile tourist destination, with many residents employed to share Broome’s tourism experiences with the thousands of visitors to the Kimberley during the high season.
Broome’s other major industries include fishing, aquaculture, agriculture, horticulture, mining and exploration, and logistics, with the expansion of these sectors expected to generate economic growth for the region and offering greater employment opportunities into the future.
With education facilities, restaurants, shopping, medical centres and a regional hospital, together with the opportunity to relax, camp and fish in the Kimberley, Broome’s lifestyle is a drawcard for travellers to settle permanently in the town.
Broome is home to many government agencies which service the wider Kimberley region. With a climate ideal for outdoor activities, Broome’s many sporting clubs and recreation facilities encourage community participation.