About the role
About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!
Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Position Overview: The Bilingual Help Desk Analyst provides first-line technical support to end-users, ensuring prompt resolution of IT issues in both English and French. This role involves troubleshooting hardware, software, and network problems, managing service requests, and maintaining a high standard of customer service. The analyst acts as the first point of contact for all IT-related inquiries and ensures accurate logging and tracking of incidents.
Key Responsibilities:
- Serve as the initial point of contact for all incoming technical support requests via phone, email, chat, or ticketing system in both English and French.
- Troubleshoot and resolve issues related to hardware, software, mobile devices, and network connectivity.
- Accurately log all incidents and service requests into the IT service management system.
- Escalate unresolved or complex issues to Level 2/3 support teams in accordance with service level agreements (SLAs).
- Provide step-by-step guidance to end-users to resolve technical issues.
- Assist with password resets, account unlocks, and application access requests.
- Support Microsoft 365 suite, VPN, remote desktop, and standard corporate applications.
- Maintain up-to-date knowledge of IT policies, procedures, and troubleshooting techniques.
- Contribute to the creation and maintenance of knowledge base articles.
- Deliver exceptional customer service while maintaining a professional and courteous approach.
Skills & Qualifications:
- Fluency in English and French (spoken and written) with strong communication skills in both languages.
- 1–3 years of experience in a help desk, service desk, or IT support role.
- Strong understanding of Windows operating systems, Microsoft 365, and common enterprise applications.
- Basic knowledge of networking concepts (VPN, Wi-Fi, LAN).
- Experience with IT ticketing systems (ServiceNow, Remedy, or equivalent).
- Excellent problem-solving and multitasking abilities.
- Ability to work effectively under pressure in a fast-paced environment.
Equity Statement At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.
#ITR
#CompugenITR
About Compugen Inc
To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations deliver experience by design. This is what it means to be human-centred and technology-enabled.
We believe that partner is a verb. With Compugen as your ally from day one, you see and feel the difference. This is where inspiration meets impact.
Relentlessly Curious We think differently. We ask questions in an unending pursuit to uncover your why. From the way we engage internally to the bonds we build with our customers and community, this no-stone-unturned passion translates possibility into reality.
Collaborative at the Core We are grounded in the potential of technology and the impact of people. Through deep discussion and challenging inquiry, we embrace diverse perspectives and celebrate unique views. With true trust in each other creative ideas flow, goals are achieved, and innovation abounds.
Driven to Make a Difference When you have innovation at hand and intention in your heart, one person can drive change. With one word, one device, one connection; change ignites, and all will flourish.
Get an Ally in Your Technology Journey.
We deliver experience by design; visit compugen.com to start now:
#DreamDesignDeliver
About the role
About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!
Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Position Overview: The Bilingual Help Desk Analyst provides first-line technical support to end-users, ensuring prompt resolution of IT issues in both English and French. This role involves troubleshooting hardware, software, and network problems, managing service requests, and maintaining a high standard of customer service. The analyst acts as the first point of contact for all IT-related inquiries and ensures accurate logging and tracking of incidents.
Key Responsibilities:
- Serve as the initial point of contact for all incoming technical support requests via phone, email, chat, or ticketing system in both English and French.
- Troubleshoot and resolve issues related to hardware, software, mobile devices, and network connectivity.
- Accurately log all incidents and service requests into the IT service management system.
- Escalate unresolved or complex issues to Level 2/3 support teams in accordance with service level agreements (SLAs).
- Provide step-by-step guidance to end-users to resolve technical issues.
- Assist with password resets, account unlocks, and application access requests.
- Support Microsoft 365 suite, VPN, remote desktop, and standard corporate applications.
- Maintain up-to-date knowledge of IT policies, procedures, and troubleshooting techniques.
- Contribute to the creation and maintenance of knowledge base articles.
- Deliver exceptional customer service while maintaining a professional and courteous approach.
Skills & Qualifications:
- Fluency in English and French (spoken and written) with strong communication skills in both languages.
- 1–3 years of experience in a help desk, service desk, or IT support role.
- Strong understanding of Windows operating systems, Microsoft 365, and common enterprise applications.
- Basic knowledge of networking concepts (VPN, Wi-Fi, LAN).
- Experience with IT ticketing systems (ServiceNow, Remedy, or equivalent).
- Excellent problem-solving and multitasking abilities.
- Ability to work effectively under pressure in a fast-paced environment.
Equity Statement At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.
#ITR
#CompugenITR
About Compugen Inc
To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations deliver experience by design. This is what it means to be human-centred and technology-enabled.
We believe that partner is a verb. With Compugen as your ally from day one, you see and feel the difference. This is where inspiration meets impact.
Relentlessly Curious We think differently. We ask questions in an unending pursuit to uncover your why. From the way we engage internally to the bonds we build with our customers and community, this no-stone-unturned passion translates possibility into reality.
Collaborative at the Core We are grounded in the potential of technology and the impact of people. Through deep discussion and challenging inquiry, we embrace diverse perspectives and celebrate unique views. With true trust in each other creative ideas flow, goals are achieved, and innovation abounds.
Driven to Make a Difference When you have innovation at hand and intention in your heart, one person can drive change. With one word, one device, one connection; change ignites, and all will flourish.
Get an Ally in Your Technology Journey.
We deliver experience by design; visit compugen.com to start now:
#DreamDesignDeliver