Title : Assistant Manager, Mental Health and Substance Use Programs

Location: Phoenix Centre (Main Campus)

Position Status: Full-time, 37.5 hours per week
Schedule: Sundays-Thursdays, 12:00pm-8:00pm

Reports to: Senior Manager, Mental Health and Substance Use Programs.
Level: 5

Compensation : $ 55,750.50 - $67,567.50

Job Summary:

As a member of the integrated services team combining substance use services, housing, employment and educational services, the Assistant Manager, Mental Health and Substance Use Programs for Phoenix Society is accountable for the support of day-to-day operations; staff supervision and team support; client services; data collection and reporting; and community relations.

Organizational Status:

The Phoenix Society is a multi-service agency located in the Lower Mainland of British Columbia dedicated to providing accessible services and opportunities to people who face barriers related to substance use, mental health, housing, education, criminal justice involvement and/or employment.

Program Management:

• Works collaboratively with the Senior Manager, Clinical Operations & Services, and Senior Manager, Mental Health and Substance Use to support the multidisciplinary team and monitor the day-to-day operations of the program.
• Ensures that the required policies, procedures, and standards are being upheld.
• Supports implementation of operational plans and measurable outcomes to meet the strategic goals and priorities of the organization.
• Adeptly manages competing tasks and uses time efficiently and effectively.
• Participate in data collection, outcome measurement, research, and gap analysis that support the development of team planning, new services, quality improvement projects, best practices, and service coordination protocols.
• Supports program proposals and grant applications, as required.
• Identify, monitor, and respond to problematic behaviours to ensure safety and a comfortable environment for residents
• Oversee and support operations of safety and security systems during the shift and work cooperatively with staff and residents on health and safety issues
• Ensure that residential spaces are used for the purpose for which they were designed. This includes visiting service areas regularly, reviewing documentation and logs, and ensuring a safe, well maintained, and healthy building environment
• Perform other duties as required

Performance Quality Improvement:

• Supports implementation of each program’s goals and objectives in alignment with the Phoenix Model of Care.
• Assists with the development of relevant program policies, procedures, forms, etc.
• Ensures the reporting of critical Incidents and WorkSafeBC incidents as per licensing and regulatory requirements and ensures compliance with Occupational Health and Safety requirements.
• Maintains a working knowledge of all relevant program accreditation standards.
• Tracks all relevant program data and provides quarterly CQI report data.
• Actively seeks and incorporates feedback from clients and stakeholders to inform continuous improvement.

Human Resources Management:

• Provides supervision, coaching and assistance to the staff in completion of daily operating tasks and routines in the Mental Health and Substance Use Programs. Escalates personnel issues and strategic decisions to the Senior Manager.
• Maintains a working knowledge of all relevant agency personnel policies, procedures, and standards. Contributes to the evolution of policies, forms and procedures as required.
• Ensure compliance with all Collective Bargaining Agreements.
• Works in collaboration with Senior Manager, Clinical Operations and Services, Senior Manager, Mental Health and Substance Use and Human Resources to recruit, onboard, orient, train, develop, retain and compensate staff.
• Develops and implements a staff schedule consistent with requirements regarding adequate staff coverage and staff to participant ratios.
• Completes callouts for vacant shifts to ensure adequate staff coverage and staff to participant ratios.
• Provides regular supervision to program staff including ongoing performance management, contributing feedback to a formal, annual performance review and implements developed training plans
• Reviews and approves time sheets; vacation accrual and requests; provides follow up re: time management issues.
• Participate and collaborate with other staff to lead OHS meeting at Phoenix Centre (Main Campus)

Program Budgets:

• Supports the management and monitoring of program budgets.

Community Development:

• Participates in community committees and initiatives relevant to the program, and in regional/provincial groups, as time permits.
• Supports senior management to liaise with mental health and substance use services, including funders, community partners, and health authorities.

Agency Participation**:**

• Actively participates in the Agency’s Leadership Team and Continuous Quality Improvement processes, and other relevant working committees, as requested.
• Attends regular supervision with the Senior Manager, Clinical Operations and Services, and Senior Manager, Mental Health and Substance Use, including an annual performance review and development of a training plan.
• Participates in professional development relevant to this position.
• Is part of the agency on-call manager rotation.
• Performs other related duties as required.

Qualifications:

• Bachelor’s degree in a relevant field of study
• 3 to 5 years of experience working with marginalized populations, substance use services, mental health, corrections, facility-based/residential services, etc., or equivalent
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of a Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• Standard First Aid - with CPR-C-AED certificate (Valid).
• Nonviolent Crisis Intervention Training certificate preferred.

Skills & Knowledge:

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Knowledge of a trauma-informed practices, harm reduction modalities and adult learning approaches
• Experience working with BC Mental Health Act, Adult Care Regulations, Community Care and Assisted Living Act, and other facilities and community standards.
• Working knowledge of Alcohol and Substance Use Disorder treatment approaches including the range of Opioid Agonist Treatments.
• Work experience in direct service to individuals including case management experience, interviewing and assessment skills, cultural competency.
• Working knowledge of the community social service and health systems and networks, provincially and locally.
• Crisis management, decision-making, conflict resolution, time management, boundaries, and problem-solving skills.
• Interpersonal, oral and written communication skills; strong computer skills and other uses of technology.
• Ability to work with considerable independence and discretion.
• Ability to build strong, collaborative working relationships with community stakeholders as well as with internal teams and groups.
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

× Demonstrates initiative, flexibility, adaptability and resourcefulness

× Actively seeks and incorporates feedback to inform continuous self-improvement

× Sets goals, creates and implements action plans, monitors progress, and evaluates results

× Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

× High degree of relevant and current job knowledge and skill

× Consistently produces accurate, thorough, high-quality work in a timely manner

× Builds and promotes a culture of health and safety in the workplace

× Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

× Models independent thinking and creativity

× Demonstrates effective problem-solving skills

× Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action

× Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success

• Champions positive working relationships with staff and external partners

• Supports an environment of openness, and champions teamwork and communication across programs

• Leverages the expertise and experience of others for organizational success