Dispatcher/Customer Service
Top Benefits
About the role
Dispatcher
Are you looking for an opportunity that is both interesting and varied day to day? Is being organized one of your best qualities? SOUTHLAND Transportation may have the opportunity for you! We are currently seeking a full-time Dispatcher to join our ever-growing team based in Edmonton.
Responsible for scheduling / coordinating our team of School Bus Drivers, this position is tailor-made for an industry professional with a focus on customer service and passenger satisfaction. The shift for this position is 9:00 am - 6:00 pm, Monday through Friday (may vary based on business demands).
Wage: $27.00 per hour
Qualifications:
- Experience in the school bus industry considered an asset
- Good knowledge of Edmonton and surrounding area
- Excellent communication skills with the ability to interact professionally while exhibiting confidentiality and diplomacy
- Ability to handle stressful situations in a composed manner
- Customer service focus
- Expertise in organizational planning and problem solving
- Computer proficiency in Microsoft Word, Excel and Outlook
Principal Duties and Responsibilities:
- Ensure that drivers and staff are treated in a fair and consistent manner using the guidelines and rules set down in the Driver’s Handbook and Policy and Procedures manual
- Ensure school routes are covered in an efficient and fair manner
- Help charter department fill charters as needed
- Assist in answering public and driver inquiries and finding solutions to concerns
- Ensure all required paperwork/requests is completed in an accurate and timely manner
- Create/improve existing operating systems
- Be aware of the yard’s bus situation and work with the Service Writer and any mechanic or mechanic’s helper to ensure that all units are maintained in working order in a timely manner
- Keep appropriate staff informed of any major issues, changes, concerns etc. in an expedient fashion
- General office duties as required
Job Types: Full-time, Permanent
Pay: $27.00 per hour
Expected hours: 40 per week
Benefits:
- Company events
- Employee assistance program
- On-site parking
Work Location: In person
About Southland Transportation
SOUTHLAND Transportation is committed to safety and service in the people transportation business. SOUTHLAND operates school, charter, commuter, and specialized transportation buses throughout Alberta and in Saskatchewan.
SOUTHLAND's reputation for leadership and quality comes from the integrity and dedication of talented staff. It was the first school bus company in Canada to have its training program nationally recognized and certified by the Motor Carrier Passenger Council of Canada and is a proud member of the Student Transportation Association of Saskatchewan, Alberta Student Transportation Advisory Council, Alberta School Bus Contractors Association, and Partners in Compliance.
Dispatcher/Customer Service
Top Benefits
About the role
Dispatcher
Are you looking for an opportunity that is both interesting and varied day to day? Is being organized one of your best qualities? SOUTHLAND Transportation may have the opportunity for you! We are currently seeking a full-time Dispatcher to join our ever-growing team based in Edmonton.
Responsible for scheduling / coordinating our team of School Bus Drivers, this position is tailor-made for an industry professional with a focus on customer service and passenger satisfaction. The shift for this position is 9:00 am - 6:00 pm, Monday through Friday (may vary based on business demands).
Wage: $27.00 per hour
Qualifications:
- Experience in the school bus industry considered an asset
- Good knowledge of Edmonton and surrounding area
- Excellent communication skills with the ability to interact professionally while exhibiting confidentiality and diplomacy
- Ability to handle stressful situations in a composed manner
- Customer service focus
- Expertise in organizational planning and problem solving
- Computer proficiency in Microsoft Word, Excel and Outlook
Principal Duties and Responsibilities:
- Ensure that drivers and staff are treated in a fair and consistent manner using the guidelines and rules set down in the Driver’s Handbook and Policy and Procedures manual
- Ensure school routes are covered in an efficient and fair manner
- Help charter department fill charters as needed
- Assist in answering public and driver inquiries and finding solutions to concerns
- Ensure all required paperwork/requests is completed in an accurate and timely manner
- Create/improve existing operating systems
- Be aware of the yard’s bus situation and work with the Service Writer and any mechanic or mechanic’s helper to ensure that all units are maintained in working order in a timely manner
- Keep appropriate staff informed of any major issues, changes, concerns etc. in an expedient fashion
- General office duties as required
Job Types: Full-time, Permanent
Pay: $27.00 per hour
Expected hours: 40 per week
Benefits:
- Company events
- Employee assistance program
- On-site parking
Work Location: In person
About Southland Transportation
SOUTHLAND Transportation is committed to safety and service in the people transportation business. SOUTHLAND operates school, charter, commuter, and specialized transportation buses throughout Alberta and in Saskatchewan.
SOUTHLAND's reputation for leadership and quality comes from the integrity and dedication of talented staff. It was the first school bus company in Canada to have its training program nationally recognized and certified by the Motor Carrier Passenger Council of Canada and is a proud member of the Student Transportation Association of Saskatchewan, Alberta Student Transportation Advisory Council, Alberta School Bus Contractors Association, and Partners in Compliance.