Position Summary

Are you interested in an opportunity to grow professionally within a positive and progressive culture? Northern Health is seeking a Quality Improvement Lead to join our Continuous Improvement department.

The Quality Improvement Lead provides quality improvement leadership and support within the Health Service Delivery Area (HSDA). The Quality Improvement Lead supports the development and implementation of HSDA plans consistent with strategic and operational plans and standards. The Quality Improvement Lead supports the development of structures and processes to advance quality and patient safety at Northern Health. The Quality Improvement Lead also works with the Quality and Innovation Team to provide education and training on quality improvement methodologies and other principles, strategies, and tools used in the field of improvement science.

Starting salary will be approximately from $106,026 to $132,533 and will be based on education, training, experience, and salaries of similar positions.

Qualifications

• Masters degree in Business Administration, Health Care Administration, Public Administration or a related field and seven (7) to ten (10) years related experience related experience in quality and process improvement development, implementation and evaluation, preferably in a healthcare setting.

• Or an equivalent combination of education, training and experience.

• Training in Lean, Six Sigma, Model for Improvement and/or Quality Management (or similar) preferred.

Skills and Abilities:

• Comprehensive knowledge of quality improvement principles, theory, and practice (E.g., Quality Management, Lean, Model for Improvement) including the application in healthcare settings.

• Demonstrated leadership capabilities to enable team members to achieve their own individual potential, as well as be successful in driving change within Northern Health.

• Desire to listen from a place of curiosity and communicate effectively

• Engages with team members and colleagues with empathy

• Integrates joy into the work environment

• Passion for working with diverse teams and individuals to creatively solve problems.

• Ability to see connections between issues, events and data points and to think clearly around complex systems, bridging community issues and regional and provincial activities to foster innovation and progress within a complex organization

• Ability to lead, guide, coach, and promote a continuous quality improvement learning environment, within the Quality & Innovation portfolio and across the organization.

• Facilitate dialogue, workshops, and training groups of different sizes

• Ability to foster collaborative partnerships using a team approach and building trusting relationships.

• High level of motivation with a positive attitude and agility in a rapidly changing and often ambiguous environment.

• Detail-orientated with strong organizational skills and experience in project and change management

• Ability to demonstrate awareness and understanding of the concepts and underlying principles of cultural safety and cultural humility and how they apply to Indigenous peoples.

• Ability and willingness to travel.

Where you will be working:
Community:
Information about living, working, and thriving in the area is available through Terrace

More about Northern Health
Northern Health covers nearly 600,000 square kilometers, delivering health services to more than two dozen communities and 55 First Nations communities across the region. We provide both hospital and community-based care to a population of approximately 300,000 people. With a team of over 12,000 staff and physicians, we are committed to offering high quality, person centered care in collaboration with communities and partner organizations throughout Northern BC.

What Northern Health Has to Offer You!
Joining Northern Health means becoming part of a supportive team that values your growth and well-being. Here’s what we provide:

• Comprehensive benefits including extended health, dental, and a municipal pension plan for part-time and full-time employees. Casual employees have option of paying for benefits.

• Four weeks of vacation after one year of continuous service.

• Financial support for moving expenses for eligible positions.

• Employee referral program with attractive incentives.

• Employer-paid training and leadership development opportunities.

• Access to spectacular outdoor activities and enjoy the shortest commutes in BC.

• Loan Forgiveness Programs offered through Federal and Provincial Government for eligible professions.

Important Application Information
Please ensure you upload the following documents as part of your application:

• Registration number (if you belong to a regulated profession).

• Supporting documents for education and qualifications, such as:

• Program certificates or diplomas.

• High school, college, or university transcripts.

• Cover letter and resume (recommended).

International Applicants
Before applying, please review the steps outlined on our Northern Health Careers page: Information for international applicants

Comments

Competition #:

05733450

Employee Type:

RELIEF FULL TIME

Bargaining Unit:

NON-CONTRACT

Facility:

NORTH WEST ADMINISTRATION

Location:

Terrace, BC

Department:

NH QUALITY

Reports To:

DIRECTOR, QUALITY

Close Date:

MARCH 09, 2026

• All postings with a closing date specified close at 11:59 pm PT