Top Benefits
About the role
Job Description
What is the opportunity?
The Global Equity Technology team is seeking a Fidessa Support Lead with a positive attitude, a passion to learn, and a strong drive to make things better then you found them. You will be the liaison between the Business Unit /
Traders, our Client Support team and Capital Markets Technology for Equities, Futures, FX and Portfolio & Algorithmic Trading related issues. Ideally we would like you to have an Equities trading background and exposure to the technologies behind trading.
What will you do?
- Level two support and liaison between business unit/traders and technology for Cash Equities Application & Algorithmic
- Electronic Trading related issues
- Leverage automation to drive efficiency and to improve our operating environment
- Escalate issues to Client Support, Network Support, DBA & other service groups for quick identification & resolution.
- Contact exchange to resolve connectivity problems; issues with receiving rejects on orders, cancels or amends; getting
- Outs/Cancellations on stuck orders or any other trade related issue.
- Conduct war-games & document recovery procedures for faster turn-around & lesser business impact.
- Conduct training & knowledge sharing sessions and documentation of all support related information.
- Support the integration of new releases, bug fixes, patches and configuration changes into production, including post
- release checks and trader training / notification.
- Key Lateral Relationships: Equity traders Major Business Sponsors – Heads of desks, Trading, Sales, Portfolio, DMA Development teams Infrastructure teams
What do you need to succeed? Must-haves:
- Must have a Bachelor’s of Science degree or equivalent
- Excellent oral and written communication skills.
- Ability to multi-task & handle high-visibility outage situations
- Strong interpersonal skills and enthusiastic attitude.
- Expert knowledge with Fidessa trading application
- Strong technical background in Linux/Unix.
- Knowledge with FINRA CAT reporting.
Nice to have:
- Experience as a member of a team providing 24x7 coverage
- Consistently seeking for opportunities to automate; Strong scripting skills (i.e., Python, PERL, etc.)
- Solid knowledge of SQL with experience and good understanding of database concepts (Oracle, Sybase, MongoDB and SQL Server)
- Working knowledge of FIX Protocol
- Prior in-depth experience in supporting large-scale, enterprise-wide, global trading platform
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Opportunities to do challenging work
#LI-POST
#TECHPJ
Job Skills
Algorithmic Trading, Algorithmic Trading, Algorithms, BMC Control-M, Business Impact, Capital Markets, Capital Markets Technology, Collaborating, Database Concepts, Decision Making, Electronic Trading, Enterprise Application, Equities, Equities Trading, Financial Information eXchange (FIX) Protocol, Information Technology (IT) Infrastructure, Interpersonal Relationships, ITRS Geneos, IT Systems Integration, Operating Environment, Oracle, Perl Programming, Python (Programming Language), Scripting, Structured Query Language (SQL) {+ 6 more}
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
CAPITAL MARKETS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-03-25
Application Deadline:
2026-05-30
Note**:**Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Not the right fit? Search for Associate Director, Fidessa Support Lead jobs in Toronto, ON
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
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Top Benefits
About the role
Job Description
What is the opportunity?
The Global Equity Technology team is seeking a Fidessa Support Lead with a positive attitude, a passion to learn, and a strong drive to make things better then you found them. You will be the liaison between the Business Unit /
Traders, our Client Support team and Capital Markets Technology for Equities, Futures, FX and Portfolio & Algorithmic Trading related issues. Ideally we would like you to have an Equities trading background and exposure to the technologies behind trading.
What will you do?
- Level two support and liaison between business unit/traders and technology for Cash Equities Application & Algorithmic
- Electronic Trading related issues
- Leverage automation to drive efficiency and to improve our operating environment
- Escalate issues to Client Support, Network Support, DBA & other service groups for quick identification & resolution.
- Contact exchange to resolve connectivity problems; issues with receiving rejects on orders, cancels or amends; getting
- Outs/Cancellations on stuck orders or any other trade related issue.
- Conduct war-games & document recovery procedures for faster turn-around & lesser business impact.
- Conduct training & knowledge sharing sessions and documentation of all support related information.
- Support the integration of new releases, bug fixes, patches and configuration changes into production, including post
- release checks and trader training / notification.
- Key Lateral Relationships: Equity traders Major Business Sponsors – Heads of desks, Trading, Sales, Portfolio, DMA Development teams Infrastructure teams
What do you need to succeed? Must-haves:
- Must have a Bachelor’s of Science degree or equivalent
- Excellent oral and written communication skills.
- Ability to multi-task & handle high-visibility outage situations
- Strong interpersonal skills and enthusiastic attitude.
- Expert knowledge with Fidessa trading application
- Strong technical background in Linux/Unix.
- Knowledge with FINRA CAT reporting.
Nice to have:
- Experience as a member of a team providing 24x7 coverage
- Consistently seeking for opportunities to automate; Strong scripting skills (i.e., Python, PERL, etc.)
- Solid knowledge of SQL with experience and good understanding of database concepts (Oracle, Sybase, MongoDB and SQL Server)
- Working knowledge of FIX Protocol
- Prior in-depth experience in supporting large-scale, enterprise-wide, global trading platform
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Opportunities to do challenging work
#LI-POST
#TECHPJ
Job Skills
Algorithmic Trading, Algorithmic Trading, Algorithms, BMC Control-M, Business Impact, Capital Markets, Capital Markets Technology, Collaborating, Database Concepts, Decision Making, Electronic Trading, Enterprise Application, Equities, Equities Trading, Financial Information eXchange (FIX) Protocol, Information Technology (IT) Infrastructure, Interpersonal Relationships, ITRS Geneos, IT Systems Integration, Operating Environment, Oracle, Perl Programming, Python (Programming Language), Scripting, Structured Query Language (SQL) {+ 6 more}
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
CAPITAL MARKETS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-03-25
Application Deadline:
2026-05-30
Note**:**Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Not the right fit? Search for Associate Director, Fidessa Support Lead jobs in Toronto, ON
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.