Work Flexibility: Field-based

As our Field Service Coop for our Instruments/Communications/and Endoscopy business, you will help play a vital role in surpassing our customer expectations by providing our customers with the best equipment and service. You will help solve complex problems while maintaining strong relationships with our customers and sales representatives. This role covers the territory in Alberta.

Who we want:

Challengers: People who seek out the hard projects and work to find just the right solutions.

Teammates: Partners who listen to ideas, share thoughts, and work together to move the business forward.

Charismatic networkers: Relationship-savvy people who intentionally make connections with both internal partners and external contacts.

Strategic thinkers: Co-op students who propose innovative ideas and consistently exceed their performance objectives.

Customer-oriented achievers: Individuals with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.

Game changers: Persistent co-op students who will stop at nothing to live out Stryker’s mission to make healthcare better.

What you Get Out of the Co-op Placement

Stryker, a global leader in medical technology takes great pride in their people, and that’s why we’re looking to expand our talent. As a result, we are looking for the best and brightest students to strengthen our team and drive our business going forward. Technical Field Service Co-op will get to:

• Apply classroom knowledge in a fast-paced and growing industry setting
• Implement new ideas, be constantly challenged, and develop your skills
• Receive hands on and troubleshooting experience with a variety of medical devices working with the field and in-house service technicians
• Network with key/high-level stakeholders, leaders of the business and shadow individuals from other teams
• Participate in a mentorship program with previous engineering Co-op students
• Opportunities to participate in events with Stryker students across Canada and the United States including professional development sessions, leadership panels and product demonstrations with engineers

Individual Responsibilities:

Proactively collaborates with internal teams to promote a culture of inclusiveness and cooperation. Responsible to live and exemplify Stryker’s Values: Integrity, Accountability, People, and Performance.

Primary Functional Responsibilities:

• Travel between hospitals based on assignment of service requests.
• Troubleshoot and resolve customer and product issues with focus on Communication and Instruments portfolio.
• Build positive relationships with Stryker customers.
• Perform Preventative Maintenance functions on Stryker equipment.
• Document service results to maintain accurate quality records.
• Work with other Field Service representatives to ensure customer satisfaction
• Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow up
• Follow all administrative duties in a very accurate and timely manner, maintain mileage logs, expense reports and service documentation.
• Enter parts and replenishment stock into the system and maintain accurate inventory levels for parts and accessories
• Workload includes extensive travel (mostly in Alberta) with up to 30% of overnight travel.
• Suggest and support the team and cross functional projects for continuous improvement including process optimization to increase efficiency, lower costs and inventory level optimization and accuracy
• Other duties including administrative tasks as assigned by Manager/Supervisor

Conduct & Compliance:

• Abide by and support the policies set forth in the Stryker Code of Conduct
• Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker
• Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker’s high ethical standards
• Report any violations of these policies and procedures to Stryker management or in the manner outlined in Stryker’s Ethics Hotline Policy

Knowledge & Skill Requirements

• Ability to work independently in a fast-paced environment with minimal supervision
• Ability to work flexible hours at customers’ requests (often late afternoons and evenings)
• Highly organized, strong time management skills and ability to prioritize multiple tasks
• Knowledge of proper lifting/body mechanic techniques and ability to lift and move items up to 50 pounds
• Strong interpersonal and communication skills to work together with internal company stakeholders
• Must have an outstanding driving record

Education & Qualifications

• Currently enrolled in a co-operative education program working on completion of a bachelor’s degree in related field or equivalent (Science, technology, engineering)
• Full time or part time student at a Canadian institution
• Must be legally authorized to work in Canada and not require employment-based sponsorship now or in the future.

Travel Percentage: 30%