Who you are

• 7+ years of product management experience, ideally in fintech or building operator-facing or internal platforms
• A track record of shipping high-quality internal tools, admin experiences, or operator platforms—not just building them, but making them something teams are proud to use
• Deep empathy for internal users who rely on your product to do high-stakes work every single day
• Genuine excitement about AI as a product tool: you think actively about how AI can make operators faster and more effective, not just as a buzzword but as something you'd build toward
• Comfort navigating technical complexity—you engage deeply with engineers on systems, data flows, access control, and audit requirements without needing to write the code yourself
• A strong design sensibility that extends beyond consumer products—you believe every user interface deserves thoughtfulness, even when the user sits inside the company
• An excellent communicator and collaborator who thrives working across a diverse set of stakeholders and levels of seniority

What the job involves

• We're looking for a Senior Product Manager to own Mission Control from strategy to execution—and to build the next generation of the platform from the ground up
• The tooling your users need doesn't fully exist yet, which makes this a genuinely 0-to-1 role with real stakes: what you build will be felt by nearly every team at Mercury, every single day
• You'll have an explicit mandate to leverage AI to ship smarter operator tooling, and to hold Mercury's quality and design bar in a context where most companies settle for good enough
• Own the Mission Control roadmap: Define and drive the strategy and execution plan for Mercury's internal operator platform, keeping pace with Mercury's growth and regulatory requirements
• Build for the people who run Mercury: Develop deep empathy for the operators who live in Mission Control every day—payment ops, banking engineers, compliance, customer support—and translate their workflows into efficient, elegant tooling they'll rely on
• Set a high quality bar for internal products: Champion Mercury's design and quality standards in internal tooling, proving that "internal-facing" doesn't mean second class
• Leverage AI to ship and scale: Identify where AI-powered features and intelligent automation can give operators leverage—helping them work faster, catch issues sooner, and do more with less
• Define controls and safety: Own the design of role-based access controls, separation of duties workflows, and audit logging that ensure safe, compliant actions across the platform
• Drive cross-functional alignment: Partner with engineering, design, compliance, risk, and operations to align on priorities and ship outcomes that keep Mercury's banking*operations running at their best

Benefits

• Health, dental, & vision
• 12+ weeks of paid parental leave
• $600 USD custom WFH equipment setup
• Unlimited vacation policy (with a mandatory minimum)
• Annual $1K learning & development budget
• Paid 6-week sabbatical after the 5-year mark
• Weekly $100 food budget
• Monthly $100 wellness budget
• Monthly $50 cellphone reimbursement
• Pet-friendly offices with free tea and beverages, plus lunch and snacks
• Unlimited vacation policy (with a mandatory minimum)
• Retirement matching up to 4% of base salary (401K/RRSP)
• Inclusive fertility, hormonal health, and family-forming benefits through Carrot Fertility