Director, CRM Platform Engineering
Top Benefits
About the role
Job Description
What is the opportunity?
As the Director, CRM Platform Engineering, you will have a critical leadership role in the implementation and management of Salesforce across RBC Wealth Management Canada (WMC), driving technical leadership and instilling delivery excellence across all our teams.
The successful candidate will be excited to join and help lead a team that employs the latest in technology, scaled agile practices, as well as DevOps/SRE to stand up an infrastructure that supports the Salesforce Platform for RBC WMC. This role will act as a people leader for the Salesforce Engineering practice, developing our Technical Staff and working in partnership with the WMC business and program teams.
What will you do?
- Direct and build a high-performing technical staff of Salesforce Engineers by fostering a collaborative and supportive culture that promotes innovation and excellence across the management team and staff.
- Be a player-coach, working hands-on with team members to solve complex problems and coordinate resources as needed, hiring and partnering with vendors as needed to enable delivery capacity.
- Directing and managing the delivery of large and complex application development programs. Balancing strategies for project delivery timelines and long-term product scalability.
- Ensure high standards and quality of technical work. Directing reviews of tools and technologies for improving performance and reducing costs.
- Strategically partner with Business and Functional leadership to drive scalability in the platform, innovate our solution design and development practices, and ensure on-time delivery.
- Be a Salesforce evangelist to various internal stakeholders and support meaningful collaboration that enable Salesforce adoption.
What do you need to succeed?
Must have:
- Minimum 8+ years in the IT field
- At least 3+ years of leadership experience, including team management and strategic planning responsibilities
- At least 3 years in a delivery lead role, leading complex Salesforce deployments with multiple stakeholder groups, managing executive stakeholders, operating and steering committees
- Experience building and managing technical delivery teams
- One or more Salesforce Architect Certifications, including but not limited to: Application Architect, System Architect, Sharing and Visibility Architect, Integration Architect, Data Architect, Identity and Access Management Architect.
- Experience managing and delivering nuanced technical messages to senior stakeholders and end users.
Nice-to-have:
- Experience in Financial Services
- Delivery experience with Salesforce Data Cloud
- Financial Services Cloud Accredited Professional
- Experience with back-end integration development capabilities, including but not limited to: Kafka, GraphQL, and ETL tools (e.g., DataStage, Mulesoft, Informatica, etc.)
- Prior pre-sales or technology consulting experience
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options.
- Opportunities to do challenging work.
- Opportunities to take on progressively greater accountabilities.
- Opportunities to building close relationships with clients.
- Access to a variety of job opportunities across business and geographies.
#Ll-POST #TECHPJ
Job Skills
Agile Methodology, Application Development, Application Maintenance, Applications Architecture, Customer Relationship Management (CRM), Enterprise Application Delivery, Information Technology Management, Information Technology Trends, Leadership, Programming Languages, Salesforce (Software), System Applications
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-07-15
Application Deadline:
2025-09-30
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Director, CRM Platform Engineering
Top Benefits
About the role
Job Description
What is the opportunity?
As the Director, CRM Platform Engineering, you will have a critical leadership role in the implementation and management of Salesforce across RBC Wealth Management Canada (WMC), driving technical leadership and instilling delivery excellence across all our teams.
The successful candidate will be excited to join and help lead a team that employs the latest in technology, scaled agile practices, as well as DevOps/SRE to stand up an infrastructure that supports the Salesforce Platform for RBC WMC. This role will act as a people leader for the Salesforce Engineering practice, developing our Technical Staff and working in partnership with the WMC business and program teams.
What will you do?
- Direct and build a high-performing technical staff of Salesforce Engineers by fostering a collaborative and supportive culture that promotes innovation and excellence across the management team and staff.
- Be a player-coach, working hands-on with team members to solve complex problems and coordinate resources as needed, hiring and partnering with vendors as needed to enable delivery capacity.
- Directing and managing the delivery of large and complex application development programs. Balancing strategies for project delivery timelines and long-term product scalability.
- Ensure high standards and quality of technical work. Directing reviews of tools and technologies for improving performance and reducing costs.
- Strategically partner with Business and Functional leadership to drive scalability in the platform, innovate our solution design and development practices, and ensure on-time delivery.
- Be a Salesforce evangelist to various internal stakeholders and support meaningful collaboration that enable Salesforce adoption.
What do you need to succeed?
Must have:
- Minimum 8+ years in the IT field
- At least 3+ years of leadership experience, including team management and strategic planning responsibilities
- At least 3 years in a delivery lead role, leading complex Salesforce deployments with multiple stakeholder groups, managing executive stakeholders, operating and steering committees
- Experience building and managing technical delivery teams
- One or more Salesforce Architect Certifications, including but not limited to: Application Architect, System Architect, Sharing and Visibility Architect, Integration Architect, Data Architect, Identity and Access Management Architect.
- Experience managing and delivering nuanced technical messages to senior stakeholders and end users.
Nice-to-have:
- Experience in Financial Services
- Delivery experience with Salesforce Data Cloud
- Financial Services Cloud Accredited Professional
- Experience with back-end integration development capabilities, including but not limited to: Kafka, GraphQL, and ETL tools (e.g., DataStage, Mulesoft, Informatica, etc.)
- Prior pre-sales or technology consulting experience
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options.
- Opportunities to do challenging work.
- Opportunities to take on progressively greater accountabilities.
- Opportunities to building close relationships with clients.
- Access to a variety of job opportunities across business and geographies.
#Ll-POST #TECHPJ
Job Skills
Agile Methodology, Application Development, Application Maintenance, Applications Architecture, Customer Relationship Management (CRM), Enterprise Application Delivery, Information Technology Management, Information Technology Trends, Leadership, Programming Languages, Salesforce (Software), System Applications
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-07-15
Application Deadline:
2025-09-30
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.