IT Support Analyst
About the role
Titre/Title : Analyste support TI / IT Support Analyst
Lieu/location : Montréal, centre-ville - Mode hybride doit être en présentiel 3 jours/semaine (60% du temps) avec obligation de présentiel les lundis ou vendredis / Downtown Montreal – Hybrid mode, must be onsite 3 days per week (60% of the time) with mandatory onsite presence on Mondays or Fridays.
Duree/Duration : Jusqu'au 15 novembre 2026 avec possibilité de renouvellement – 40 hours/week / Until November 15, 2026 with possibility of renewal – 40 hours/week
Le candidat doit posséder les qualifications suivantes :
Requis :
5 ans d'expérience d'expérience en Application Production Support (Client) Baccalauréat en informatique, en technologie de l'information ou équivalent. Expérience préalable (3 à 5 ans) dans un projet de support à la production, de préférence pour une banque Connaissances techniques : Linux Windows SQL middleware Doit démontrer une excellente maîtrise des processus ITIL et changements de migration d'infrastructure. Expérience démontrée en Incident Management (P1 / P2) Très bonne maîtrise des outils de billetteries type ServiceNow et autres Expérience avec outils de monitoring (Dynatrace, Geneos, Autosys, etc.) Connaissance de Power BI / production de KPI et rapports Scripting (Python / PowerShell / VBA) Expérience en support technique : monitoring, troubleshooting, déploiements Expérience en documentation (PIR, RCA, procédures)
==
The candidate must have the following qualifications:
Required:
5 years of experience in Application Production Support Bachelor's degree in Computer Science, Information Technology, or equivalent Prior experience (3 to 5 years) in a production support project, preferably in a banking environment Bilingual in English and French
Technical skills:
Linux Windows SQL Middleware Must demonstrate excellent knowledge of ITIL processes and infrastructure migration/change management Proven experience in Incident Management (P1 / P2) Strong proficiency with ticketing tools such as ServiceNow and others Experience with monitoring tools (Dynatrace, Geneos, Autosys, etc.) Knowledge of Power BI / KPI and reporting production Scripting (Python / PowerShell / VBA) Technical support experience: monitoring, troubleshooting, deployments Documentation experience (PIR, RCA, procedures)
Not the right fit? Search for IT Support Analyst jobs in Montreal, Quebec, Canada
About Sky Systems, Inc. (SkySys)
SkySys is a technology, engineering consulting and services company that provides Staffing, Managed, and Professional Services for clients globally ranging from 25 to 250,000+ employees. Founded in 2011, our aim is to leverage technology to help clients reach their goals. Our lean and agile organization provides an experienced management team to make sure that projects are delivered on time, budget, and with the right area of expertise.
We help North America based clients build teams Locally & Globally in over 100+ Countries.
Reach out to one of our business consultants at support@myskysys.com to see how SkySys can help achieve your company goals.
Similar Jobs
IT Support Analyst
About the role
Titre/Title : Analyste support TI / IT Support Analyst
Lieu/location : Montréal, centre-ville - Mode hybride doit être en présentiel 3 jours/semaine (60% du temps) avec obligation de présentiel les lundis ou vendredis / Downtown Montreal – Hybrid mode, must be onsite 3 days per week (60% of the time) with mandatory onsite presence on Mondays or Fridays.
Duree/Duration : Jusqu'au 15 novembre 2026 avec possibilité de renouvellement – 40 hours/week / Until November 15, 2026 with possibility of renewal – 40 hours/week
Le candidat doit posséder les qualifications suivantes :
Requis :
5 ans d'expérience d'expérience en Application Production Support (Client) Baccalauréat en informatique, en technologie de l'information ou équivalent. Expérience préalable (3 à 5 ans) dans un projet de support à la production, de préférence pour une banque Connaissances techniques : Linux Windows SQL middleware Doit démontrer une excellente maîtrise des processus ITIL et changements de migration d'infrastructure. Expérience démontrée en Incident Management (P1 / P2) Très bonne maîtrise des outils de billetteries type ServiceNow et autres Expérience avec outils de monitoring (Dynatrace, Geneos, Autosys, etc.) Connaissance de Power BI / production de KPI et rapports Scripting (Python / PowerShell / VBA) Expérience en support technique : monitoring, troubleshooting, déploiements Expérience en documentation (PIR, RCA, procédures)
==
The candidate must have the following qualifications:
Required:
5 years of experience in Application Production Support Bachelor's degree in Computer Science, Information Technology, or equivalent Prior experience (3 to 5 years) in a production support project, preferably in a banking environment Bilingual in English and French
Technical skills:
Linux Windows SQL Middleware Must demonstrate excellent knowledge of ITIL processes and infrastructure migration/change management Proven experience in Incident Management (P1 / P2) Strong proficiency with ticketing tools such as ServiceNow and others Experience with monitoring tools (Dynatrace, Geneos, Autosys, etc.) Knowledge of Power BI / KPI and reporting production Scripting (Python / PowerShell / VBA) Technical support experience: monitoring, troubleshooting, deployments Documentation experience (PIR, RCA, procedures)
Not the right fit? Search for IT Support Analyst jobs in Montreal, Quebec, Canada
About Sky Systems, Inc. (SkySys)
SkySys is a technology, engineering consulting and services company that provides Staffing, Managed, and Professional Services for clients globally ranging from 25 to 250,000+ employees. Founded in 2011, our aim is to leverage technology to help clients reach their goals. Our lean and agile organization provides an experienced management team to make sure that projects are delivered on time, budget, and with the right area of expertise.
We help North America based clients build teams Locally & Globally in over 100+ Countries.
Reach out to one of our business consultants at support@myskysys.com to see how SkySys can help achieve your company goals.