Top Benefits
About the role
Service Manager
Our Service Manager is responsible for client site visits and walkthroughs to scope new projects, compiling quotes, managing new installations, and coordinating service requests. You’ll also identify upgrade opportunities, and ensure our clients receive the highest quality of ongoing support.
We are looking for a hands-on team player with experience in the security systems industry for a mix of technical, operational, and customer-facing work. If you have experience installing and configuring CCTV systems, alarm panels, access control, and remote video monitoring (Immix experience is a major asset), then this could be the ideal next step in your career!
Salary: $65,000 - $80,000, plus commission
Responsibilities:
- Conduct site visits and walkthroughs with clients to assess needs and scope service or installation work
- Prepare accurate service and installation quotes and proposals
- Manage scheduling for installations, service calls, and technician quality-check visits
- Oversee completion of new installations and service work to ensure high standards
- Act as the main point of contact for clients, handling inquiries and following up on open service items
- Coordinate with technicians and dispatch to ensure timely and efficient service delivery
- Identify opportunities for system upgrades or improvements during client visits
- Ensure documentation, work orders, and project details are kept accurate and up to date
- Other duties as required to meet operational needs
Requirements:
- 3+ years of hands-on experience as a Security Systems Technician, specifically with CCTV systems, video surveillance hardware, and configuring monitoring systems
- Strong working knowledge of Immix and VMS platforms (e.g., Milestone, Genetec, Avigilon)
- Previous experience coordinating or supervising installation or service projects preferred
- Strong communication and organizational skills; comfortable in client-facing situations
- Demonstrated ability to build strong business relationships across various audiences
- Keen eye for detail and high standard of quality
- Proactive work ethic and ability to think outside the box
This role will be based in-person at our Burnaby office, with the opportunity to work from home once per week after successfully completing training. Class 5 BC Driver's License and a reliable personal vehicle are preferred, as frequent travel throughout the Lower Mainland will be required.
Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
About Paladin Security
As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.
About Us
Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.
Our Mission
Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.
Top Benefits
About the role
Service Manager
Our Service Manager is responsible for client site visits and walkthroughs to scope new projects, compiling quotes, managing new installations, and coordinating service requests. You’ll also identify upgrade opportunities, and ensure our clients receive the highest quality of ongoing support.
We are looking for a hands-on team player with experience in the security systems industry for a mix of technical, operational, and customer-facing work. If you have experience installing and configuring CCTV systems, alarm panels, access control, and remote video monitoring (Immix experience is a major asset), then this could be the ideal next step in your career!
Salary: $65,000 - $80,000, plus commission
Responsibilities:
- Conduct site visits and walkthroughs with clients to assess needs and scope service or installation work
- Prepare accurate service and installation quotes and proposals
- Manage scheduling for installations, service calls, and technician quality-check visits
- Oversee completion of new installations and service work to ensure high standards
- Act as the main point of contact for clients, handling inquiries and following up on open service items
- Coordinate with technicians and dispatch to ensure timely and efficient service delivery
- Identify opportunities for system upgrades or improvements during client visits
- Ensure documentation, work orders, and project details are kept accurate and up to date
- Other duties as required to meet operational needs
Requirements:
- 3+ years of hands-on experience as a Security Systems Technician, specifically with CCTV systems, video surveillance hardware, and configuring monitoring systems
- Strong working knowledge of Immix and VMS platforms (e.g., Milestone, Genetec, Avigilon)
- Previous experience coordinating or supervising installation or service projects preferred
- Strong communication and organizational skills; comfortable in client-facing situations
- Demonstrated ability to build strong business relationships across various audiences
- Keen eye for detail and high standard of quality
- Proactive work ethic and ability to think outside the box
This role will be based in-person at our Burnaby office, with the opportunity to work from home once per week after successfully completing training. Class 5 BC Driver's License and a reliable personal vehicle are preferred, as frequent travel throughout the Lower Mainland will be required.
Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
About Paladin Security
As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.
About Us
Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.
Our Mission
Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.