Top Benefits
About the role
Are you ready to join a team recognized as a Platinum Certified Canada’s Best Managed Company and one of BC’s Top Employers? As part of Wesgroup Equipment, a trusted leader for 120 years, Williams Machinery has been selling, renting, and servicing equipment across British Columbia, while providing essential safety training for effective machinery operation. We offer a diverse range of equipment for industries like warehousing, construction, milling and more. Join our team of People-Focused Problem Solvers and build a career where your contributions truly make a difference!
As a Service Advisor you will work closely with service technicians and customers to ensure accurate and timely completion of scheduling, work orders, invoices and customer follow up. The Advisor will be responsible to collect and update all customer information, write up customer requested repairs and maintenance, monitor repairs, sell additional needed service to customers and communicate with our customers throughout the entire service repair process, including scheduling of service work in the service department when required.
What’s in it for you?
- Competitive Compensation: $60,000–$70,000/year
- Comprehensive benefits package
- Health and Lifestyle Spending Accounts
- Employee and Family Assistance Program (EFAP)
- RRSP matching
- Paid vacation (3 weeks).
What You’ll Do:
- Dispatch and plan weekly and monthly schedules for road technicians.
- Assign work to the right technician and ensure jobs are completed on time.
- Create, manage, and close work orders, quotes, and invoices promptly.
- Coordinate parts, freight, warranty claims, and planned maintenance schedules.
- Communicate effectively with customers throughout the service process.
- Maintain accurate records of technician time, job codes, and service details.
- Optimize technician workload using GPS and scheduling tools.
- Support shop and field technician coordination while following safety practices.
- Mon-Fri shift starting at 06:30–07:00, based on operational needs.
What You Bring:
- Strong experience in dispatching, scheduling, and workload planning.
- Excellent communication skills with customers, technicians, and management.
- Highly organized, detail-oriented, and able to multitask efficiently.
- Proficient in Microsoft Office and service management databases.
- Problem-solving mindset with a positive attitude and sense of humor.
- Self-motivated, coachable, and eager to learn.
Our Values:
Build trust. Be a team player. Be customer focused. Support community. Deliver results.
Privacy Notice for Job Applicants: By applying, you consent to share your name and email with our third-party assessment provider solely for assessment purposes, if required. We will manage your data confidentially and will not use it for any other purpose. If you have any concerns, please contact our HR department at careers@williamsmachinery.com.
Selection Process Notification: Due to the volume of applications, we will contact only the shortlisted candidates. Thank you for considering career opportunities with Williams Machinery.
.
nHhjYTrmKQ
About Williams Machinery
Every job is geared to make good things happen for our customers so they come back again and again. We want each customer to have the best darned experience they've ever had.
You get to do what you love, hands on. You have freedom to apply your practical smarts to solve problems or meet challenges. With this freedom comes responsibility because everyone's accountable for results.
We're going places. We have a plan and we're ticking the boxes. We move quickly and working here needs adaptability, a cool head and a passion for continuously improving what we do.
People matter - a lot. Our culture is friendly, collaborative and we have each other's backs. We're a lean team where individual effort has an impact. No one works in isolation. Everyone matters. We're not perfect but for our incredible team to continue to succeed we have to be on the lookout for the right fit - so we're selective about who we hire. People who thrive here are
- People Focused
- Practical
- Passionate About Helping Others
- Resourceful Problem Solvers.
For good compensation, benefits and a great work experience we need your drive, hard work and resourcefulness. When it comes to your skills and knowledge - we help you grow it.
Top Benefits
About the role
Are you ready to join a team recognized as a Platinum Certified Canada’s Best Managed Company and one of BC’s Top Employers? As part of Wesgroup Equipment, a trusted leader for 120 years, Williams Machinery has been selling, renting, and servicing equipment across British Columbia, while providing essential safety training for effective machinery operation. We offer a diverse range of equipment for industries like warehousing, construction, milling and more. Join our team of People-Focused Problem Solvers and build a career where your contributions truly make a difference!
As a Service Advisor you will work closely with service technicians and customers to ensure accurate and timely completion of scheduling, work orders, invoices and customer follow up. The Advisor will be responsible to collect and update all customer information, write up customer requested repairs and maintenance, monitor repairs, sell additional needed service to customers and communicate with our customers throughout the entire service repair process, including scheduling of service work in the service department when required.
What’s in it for you?
- Competitive Compensation: $60,000–$70,000/year
- Comprehensive benefits package
- Health and Lifestyle Spending Accounts
- Employee and Family Assistance Program (EFAP)
- RRSP matching
- Paid vacation (3 weeks).
What You’ll Do:
- Dispatch and plan weekly and monthly schedules for road technicians.
- Assign work to the right technician and ensure jobs are completed on time.
- Create, manage, and close work orders, quotes, and invoices promptly.
- Coordinate parts, freight, warranty claims, and planned maintenance schedules.
- Communicate effectively with customers throughout the service process.
- Maintain accurate records of technician time, job codes, and service details.
- Optimize technician workload using GPS and scheduling tools.
- Support shop and field technician coordination while following safety practices.
- Mon-Fri shift starting at 06:30–07:00, based on operational needs.
What You Bring:
- Strong experience in dispatching, scheduling, and workload planning.
- Excellent communication skills with customers, technicians, and management.
- Highly organized, detail-oriented, and able to multitask efficiently.
- Proficient in Microsoft Office and service management databases.
- Problem-solving mindset with a positive attitude and sense of humor.
- Self-motivated, coachable, and eager to learn.
Our Values:
Build trust. Be a team player. Be customer focused. Support community. Deliver results.
Privacy Notice for Job Applicants: By applying, you consent to share your name and email with our third-party assessment provider solely for assessment purposes, if required. We will manage your data confidentially and will not use it for any other purpose. If you have any concerns, please contact our HR department at careers@williamsmachinery.com.
Selection Process Notification: Due to the volume of applications, we will contact only the shortlisted candidates. Thank you for considering career opportunities with Williams Machinery.
.
nHhjYTrmKQ
About Williams Machinery
Every job is geared to make good things happen for our customers so they come back again and again. We want each customer to have the best darned experience they've ever had.
You get to do what you love, hands on. You have freedom to apply your practical smarts to solve problems or meet challenges. With this freedom comes responsibility because everyone's accountable for results.
We're going places. We have a plan and we're ticking the boxes. We move quickly and working here needs adaptability, a cool head and a passion for continuously improving what we do.
People matter - a lot. Our culture is friendly, collaborative and we have each other's backs. We're a lean team where individual effort has an impact. No one works in isolation. Everyone matters. We're not perfect but for our incredible team to continue to succeed we have to be on the lookout for the right fit - so we're selective about who we hire. People who thrive here are
- People Focused
- Practical
- Passionate About Helping Others
- Resourceful Problem Solvers.
For good compensation, benefits and a great work experience we need your drive, hard work and resourcefulness. When it comes to your skills and knowledge - we help you grow it.