About the role
Applications Support Analyst
Are you passionate about solving problems and helping people get the most out of their technology? Do you thrive on providing excellent support while working with a dynamic, innovative team? If so, we have the perfect opportunity for you!
Accelerated Focus is seeking an Applications Support Analyst (ASA) to join our growing team on a remote-first basis. This role is ideal for someone who not only brings strong technical expertise in application support but also enjoys collaborating with stakeholders to ensure business operations run smoothly.
Responsibilities:
In this role, you will provide technical support to clients, troubleshoot issues, and ensure applications and systems remain reliable and effective. You’ll contribute to the success of our clients by maintaining high service levels and collaborating with cross-functional teams to deliver solutions.
- Provide timely technical support through email, live chat, and phone, ensuring users receive full attention and effective solutions.
- Diagnose, troubleshoot, and resolve software and application issues; escalate when necessary.
- Collaborate with cross-functional teams across the business to synchronize and improve solutions.
- Maintain detailed records and reports of issues and resolutions to inform metrics and continuous improvement.
- Communicate with customers to assess and understand their concerns, documenting and addressing problem areas.
- Identify and assess potential technological solutions and share recommendations with Product Delivery Management.
- Contribute to knowledge sharing by capturing lessons learned and best practices.
Qualifications:
To be successful in this role, you will need:
- Alignment with our Core Values.
- A natural excitement for technology and delivering customer value.
- 4+ years of experience as an Applications Support Analyst or in a related support position.
- Strong understanding of OutSystems, SQL, JavaScript, and CSS.
- Solid diagnostic and problem-solving skills.
- Ability to work in different time zones and shifts that meet customer availability.
- Excellent communication skills, both written and verbal, with proven ability to support English-speaking customers.
- Bachelor’s degree in Computer Science, IT, or a related field.
Bonus points if you have:
- OutSystems Associate Developer Certification.
- Experience in relationship management and customer success.
- A track record of working with global teams and customers.
Why Join Accelerated Focus
We’re a people-first, results-driven company that invests in both our clients and our team. You'll be part of a collaborative environment where your voice is heard, your expertise is valued, and your work makes a real impact.
If you’re ready to provide exceptional application support and help ensure smooth operations for our clients, we’d love to hear from you.
mZ48gpC2Op
About Accelerated Focus
We don't just build apps, we build businesses.
Accelerated Focus is 1 of 5 global OutSystems Premier Partners. We create industry-leading applications with our product-led approach. But, we're not just an app factory - what really sets us apart is our expertise in driving companies towards growth and success with our consulting & transformation services.
We build lifetime partnerships with our clients, working not just for you, but with you, to ensure long-term success.
Creating a culture of trust through genuine conversation and understanding helps us set the right environment for our clients to successfully unlock business value and stay relevant in the digital age.
We empathize with the user's problems by observing and researching. With the end-user, we design working prototypes, complete with user feedback.
This is not enough. We can only reach our end goal by collaborating relentlessly, communicating endlessly, and wrapping our work in tight agile iterations, all while building the product using next-generation, low-code development tools. The business vision materializes into an extraordinary solution, and we will have fun while doing it.
About the role
Applications Support Analyst
Are you passionate about solving problems and helping people get the most out of their technology? Do you thrive on providing excellent support while working with a dynamic, innovative team? If so, we have the perfect opportunity for you!
Accelerated Focus is seeking an Applications Support Analyst (ASA) to join our growing team on a remote-first basis. This role is ideal for someone who not only brings strong technical expertise in application support but also enjoys collaborating with stakeholders to ensure business operations run smoothly.
Responsibilities:
In this role, you will provide technical support to clients, troubleshoot issues, and ensure applications and systems remain reliable and effective. You’ll contribute to the success of our clients by maintaining high service levels and collaborating with cross-functional teams to deliver solutions.
- Provide timely technical support through email, live chat, and phone, ensuring users receive full attention and effective solutions.
- Diagnose, troubleshoot, and resolve software and application issues; escalate when necessary.
- Collaborate with cross-functional teams across the business to synchronize and improve solutions.
- Maintain detailed records and reports of issues and resolutions to inform metrics and continuous improvement.
- Communicate with customers to assess and understand their concerns, documenting and addressing problem areas.
- Identify and assess potential technological solutions and share recommendations with Product Delivery Management.
- Contribute to knowledge sharing by capturing lessons learned and best practices.
Qualifications:
To be successful in this role, you will need:
- Alignment with our Core Values.
- A natural excitement for technology and delivering customer value.
- 4+ years of experience as an Applications Support Analyst or in a related support position.
- Strong understanding of OutSystems, SQL, JavaScript, and CSS.
- Solid diagnostic and problem-solving skills.
- Ability to work in different time zones and shifts that meet customer availability.
- Excellent communication skills, both written and verbal, with proven ability to support English-speaking customers.
- Bachelor’s degree in Computer Science, IT, or a related field.
Bonus points if you have:
- OutSystems Associate Developer Certification.
- Experience in relationship management and customer success.
- A track record of working with global teams and customers.
Why Join Accelerated Focus
We’re a people-first, results-driven company that invests in both our clients and our team. You'll be part of a collaborative environment where your voice is heard, your expertise is valued, and your work makes a real impact.
If you’re ready to provide exceptional application support and help ensure smooth operations for our clients, we’d love to hear from you.
mZ48gpC2Op
About Accelerated Focus
We don't just build apps, we build businesses.
Accelerated Focus is 1 of 5 global OutSystems Premier Partners. We create industry-leading applications with our product-led approach. But, we're not just an app factory - what really sets us apart is our expertise in driving companies towards growth and success with our consulting & transformation services.
We build lifetime partnerships with our clients, working not just for you, but with you, to ensure long-term success.
Creating a culture of trust through genuine conversation and understanding helps us set the right environment for our clients to successfully unlock business value and stay relevant in the digital age.
We empathize with the user's problems by observing and researching. With the end-user, we design working prototypes, complete with user feedback.
This is not enough. We can only reach our end goal by collaborating relentlessly, communicating endlessly, and wrapping our work in tight agile iterations, all while building the product using next-generation, low-code development tools. The business vision materializes into an extraordinary solution, and we will have fun while doing it.