Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy. We’re looking for our next Fraud Manager. Could It Be You? The Manager of Fraud leads team operations to minimize fraud loss and manage reputational risk. They act as a cross-functional SME, ensuring emerging products like Crypto and Futures are launched with comprehensive fraud mitigation frameworks. This role supports the broader Fraud program through strategic project oversight.

This role involves close collaboration with management, partners, vendors, and direct reports to ensure the Fraud program has robust controls, comprehensive documentation (such as procedures and playbooks), effective productivity and training, efficient case tracking and reporting, thorough case documentation, adherence to regulatory requirements, and strong stakeholder relationships.

Ultimately, this position contributes to the organization's overall success by preserving the trust and confidence of customers, partners, and stakeholders in our commitment to combating fraud.

Need more details? Keep reading… In this role, responsibilities include but are not limited to:

Team Leadership & Operational Execution

• Directly managing and mentoring a team of Investigators and Fraud Analysts, providing daily guidance, case reviews, and performance coaching to ensure high-quality investigative standards.
• Executing and refining fraud prevention procedures and workflows, ensuring they align with established departmental strategies and regulatory requirements.
• Overseeing daily incident management, serving as the primary escalation point for complex or high-risk fraud cases that require expert intervention.
• Monitoring real-time fraud trends and patterns, translating data into actionable adjustments for the team’s investigative queues.

Initiative/Project Support & Continuous Improvement

• Acting as a Subject Matter Expert (SME) for business-wide projects, ensuring that new products or service features (such as Crypto and Futures) are launched with appropriate fraud controls and procedures.
• Identifying operational bottlenecks and recommending process improvements to increase the efficiency of fraud detection and mitigation.
• Escalating significant risks to the Senior Manager or Risk Appetite committee when emerging threats exceed established thresholds.
• Collaborating with vendors on the testing and implementation of new fraud software or data sets.

Collaboration & System Optimization

• Coordinating with internal partners (Cyber, Risk, Compliance, and IT) to resolve cross-functional issues and share intelligence on emerging threats.
• Supporting the enhancement of fraud detection tools, providing "on-the-ground" feedback and user requirements to technology teams for the optimization of machine learning models and rule engines.
• Leading high-priority investigations into suspected fraud, managing the end-to-end process and coordinating with law enforcement or external financial institutions when necessary.
• Facilitating fraud awareness training across the organization to ensure front-line staff (like Customer Service) can identify and escalate red flags effectively.

Reporting & Industry Engagement

• Managing departmental metrics and KPIs, producing regular reports on team productivity, fraud losses, and prevention rates for Senior Leadership.
• Ensuring strict compliance with internal policies and external regulations (AML, KYC, etc.) within all fraud operational activities.
• Maintaining active participation in industry forums and fraud prevention networks to stay informed of the latest tactical threats and vendor solutions.
• Reviewing and updating operational manuals, ensuring documentation is current and reflects the latest "best practices" in the fraud landscape.

So are YOU our next Fraud Manager ? You are if you…

• Hold a Bachelor's degree in finance, business administration, or a related field
• Have 3+ years of proven experience in fraud prevention, investigations, or related fields within the financial services industry, preferably in a managerial capacity (i.e. Crypto, Futures, Investing)
• Have 3+ years of relevant experience in a leadership role within fraud risk management
• Have excellent verbal and written communication and interpersonal skills, with the ability to effectively liaise with internal and external stakeholders at all levels
• Have experience in managing and developing high-performing teams, fostering a collaborative and inclusive work environment
• Are self-motivated, energetic, and results-oriented, with a commitment to adding value to the organization
• Have a strong understanding of Google suite functionality
• Have strong analytical and problem-solving skills, with a keen attention to detail and the ability to interpret complex data, identify patterns, and detect trends
• Are proficient in utilizing fraud detection tools, data analytics, and risk management technologies
• Have solid understanding of fraud schemes, techniques, and emerging trends across various financial products and services
• Have strong knowledge of regulatory requirements related to fraud prevention and reporting, including Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations
• Understand the industry Key Performance Indicators and Key Risk Indicators
• Have excellent time management and organizational skills, with the ability to prioritize and manage multiple initiatives to meet deadlines while ensuring high-quality work
• Have strong planning, presentation, project management, and relationship-building skills
• Have comprehensive knowledge of a wide variety of financial and investment products and services

Additional Kudos If You…

• Are knowledgeable in fraud and privacy legislation in multiple provinces
• Hold professional certifications related to fraud prevention and investigation, such as Certified Fraud Examiner (CFE).

Compensation Information:

• Base salary range: $100,000 - $115,000
• The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Sounds like you? Click below to apply! At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.