At RWI Synthetics, we’re not just hiring for a job - we’re inviting you to join a company that is making an impact for people and planet. Unlike typical hiring, our process is designed to get to know you - your dreams, your passions, and how you envision shaping the future. Through a series of conversations, we’ll ensure this relationship works for you and works for RWI as well.

We are seeking a candidate to provision and support the RWI platform for both internal and external users. RWI and customers primarily host this experience on-premises, and this position requires occasional and as-needed travel to our hosting facilities in Edmonton, to our offices, and to a hosting facility.

At RWI, we use Mac and UNIX, and we have a history of creating and applying our own leading tools for software development, systems administration, and agent-based monitoring and healing of our on-prem and co-located internal systems and networks. If you’re ready to blend what you’ve accomplished and learned with our cutting-edge tools and techniques, then this could be the place for you. If you're looking for a role that uses the standard industry toolset, this may not be the right fit for you.

Who We Are

At RWI, we reimagine – through the world’s most advanced AI, synthetic data, modelling and VR visualization technology – the challenges we all face today and tomorrow in resilience, decarbonization, sustainability, energy transition, urban planning, health, social infrastructure, and equity and inclusion. We combine leading and cutting-edge technology with immersive digital experiences, enabling strategists, executives, policymakers, and future thinkers to envision better futures for people and the planet.

What You’ll Do

• Lead and contribute to innovative projects that deliver real-world impact.

• Collaborate with a multidisciplinary team to create solutions that exceed expectations.

• Combine creativity and technical expertise to tell compelling stories with data.

• Participate in team education, knowledge sharing, and process improvement.

• Systems and Network Architecture:

  • Design, deploy, and maintain robust network and system architectures to support scalable, secure, and high-performance operations.
  • Monitor, troubleshoot, and optimize network and system performance.

• Data Privacy and Security:

  • Implement and enforce data privacy protocols to safeguard sensitive customer and organizational data.
  • Conduct regular audits to ensure compliance with regulatory standards and best practices.
  • Work toward achieving widely recognized corporate security certifications to validate the security of our servers, services, and key assets.
  • Create, maintain, and monitor systems and processes for internal and customer security, confidentiality and usage compliance

• Essential IP and Source Code Protection:

  • Safeguard essential intellectual property, including source code and corporate competitive assets, by implementing stringent access controls and security measures.
  • Develop and maintain disaster recovery and business continuity plans.

• Authentication and Authorization:

  • Develop and manage secure methods for authentication and authorization for accessing data and executing models.
  • Collaborate with development teams to integrate secure identity management systems into our services.

• Knowledge and Data Management:

  • Manage and secure the data library and knowledge repository, ensuring it is accessible and reliable for internal teams and clients.
  • Maintain proper versioning, access control, and backup for organizational data assets.

• Corporate Asset Management:

  • Oversee the organization, security, and accessibility of the company's data library and knowledge repository.
  • Ensure proper version control, backups, and access protocols for critical corporate assets.

• Provision highly-available systems that run service APIs

• Instrument and monitor systems, networks, and APIs in deployment

• Catalogue, meter, measure, monitor, and continuously improve the distributed infrastructure of machines and mission-critical service APIs

• Apply C, shell, containers, linux/ unix/ gnu toolchain to automate monitoring and administration

• Apply the RWI API in C, shell, linux/ unix, python, and containers toolchains to maintain and extend the provisioned APIs

• Troubleshoot, diagnose, debug and repair service APIs and underlying applications

• Program routine fixes and enhancements to existing service APIs and applications

• Maintain internal branches of github tools

• Maintain and extend the build toolchain for the extensive RWI codebase

• Work and support the work of our game engine developers as needed

What You’ll Bring

• Technical Expertise:

  • In-depth knowledge of Mac, linux, and unix network administration, system architecture, and cloud technologies
  • Strong expertise in firewalls, VPNs, IDS/IPS, and other security tools.
  • Experience with data encryption, secure authentication protocols, and access control systems.

• Data Security and Privacy:

  • Deep understanding of data privacy regulations and compliance requirements (e.g., GDPR, HIPAA).

• Programming and Scripting:

  • Proficiency in scripting languages (e.g., Python, Bash) for automation and system management.

• Problem-Solving and Analysis:

  • Strong analytical skills to identify, diagnose, and resolve complex network and system issues.
  • Experience with monitoring tools and performance optimization techniques.

• Collaboration and Communication:

  • Ability to work closely with cross-functional teams, including engineering, product, and compliance, to align infrastructure needs with organizational goals.
  • Clear communication skills to document processes and present technical concepts to non-technical stakeholders.

• Nice to Have Skills:

  • Proficient in C/C++ and other relevant programming languages.
  • Strong knowledge of 3D math, algorithms, and data structures.
  • Familiarity with scripting languages for rapid prototyping.
  • Background in machine learning or procedural content generation.
  • Bachelor’s or Master’s degree in Computer Science, Game Development, or a related field.

What Anyone at RWI Needs to be Successful

Regardless of role, every member of our team shares these traits:

• Curiosity and drive: You love solving problems and exploring new ideas.

• Collaboration and inclusion: Success is about team wins, and you value diverse perspectives.

• Big-picture thinking: You connect the dots between challenges, solutions, and impact.

• Adaptability and resilience: You thrive in evolving environments.

• Respect and openness: You approach challenges with humility, valuing input from others.

• Emotional intelligence: We place a higher value on emotional intelligence (EI) skills than on job-specific skills. Empathy, collaboration, and effective communication are critical for fostering strong team dynamics and achieving organizational success.

What We Offer

• Purposeful work: Be part of a team where your contributions create meaningful change.

• Collaboration and respect: Work with a diverse team that values equity, inclusion, and your unique contributions.

• Room to grow: Work with a diverse team that values equity, inclusion, and your unique contributions.

• Flexibility: Our remote-first culture means you can thrive wherever you’re most productive.

• Support for your journey: We’re committed to creating a workplace where you feel valued, inspired, and empowered.

Accessibility and Inclusion

RWI is a Certified Indigenous Business through the Canadian Council for Indigenous Business, and all team members are Gender-Based Analysis Plus (GBA+) certified. If you require accommodations during the interview process, please let us know, and we’ll work together to support your needs. At RWI Synthetic Futures, diversity is a strength. We encourage applicants from all backgrounds, perspectives, and identities to apply.

How to Apply

Tell us about you. Share your story, your aspirations, and what excites you about this opportunity. We’re interested in the person behind the application—not just your experience. Please submit your application and join us in building what’s next.