Senior Program Manager
Remote
United States, Canada
$134,000 - $180,000/yearly
Senior Level
Top Benefits
Medical, dental, vision, retirement, life & disability coverage
Flexible time off and self-checkout policy
Work-from-home stipend for home office setup
About the role
Who you are
- 7+ years of program management experience driving cross-functional launches in technology, marketplace, retail, logistics, or operations environments
- Proven track record leading regulatory, compliance, or market expansion programs across multiple states or provinces, with the ability to translate policy into product and operational change
- Exceptional communication and stakeholder management skills; you tailor messages to diverse audiences, facilitate alignment, and Communicate Effectively with transparency and respect
- Strong problem-solving and systems thinking; you Solves Creatively by identifying root causes, exploring options, and using data to prioritize and measure impact
- Comfort with ambiguity and change; you adapt quickly, manage multiple concurrent workstreams, and deliver high-quality outcomes under tight timelines
- Experience in marketplace or grocery/retail technology and familiarity with retailer integrations or go-to-market for new partners
- Background partnering with Policy/Government Affairs and Legal teams to operationalize new legislation and build compliant, scalable processes
- Working knowledge of Agile delivery practices and common program tools (e.g., Jira, Asana, Smartsheet); comfort building dashboards or lightweight reporting in spreadsheets or SQL
- Formal program management training or credentials (e.g., PMP, PgMP) and experience leading cross-border initiatives in the U.S. and Canada
- Willingness to travel up to 15% for launch readiness, on-site collaboration, and stakeholder engagement as needed
What the job involves
- Nstacart’s Expansions team builds the programs that unlock new markets, new retailers, and new product capabilities while ensuring we stay ahead of a rapidly evolving regulatory landscape
- We partner across Product & Engineering, Policy & Government Affairs, Legal, Business Development, and Operations to turn complex, cross-functional work into simple, scalable launches that help more people access the food they love
- We’re searching for a Senior Program Manager, Expansions to lead high-visibility, multi-quarter initiatives that span the U.S. and Canada
- As an individual contributor with broad influence, you’ll orchestrate regulatory readiness, retailer integrations, and market launches from discovery through scale, translating ambiguity into clear plans, milestones, and measurable outcomes
- This is a fast-paced environment that rewards ownership, clarity, and tenacity
- You’ll Go Far Together with a team that values transparent communication and diverse perspectives, Roll Up Your Sleeves to solve challenges big and small, and Grow the Pie by building long-term solutions where everyone wins
- The Expansions pillar includes a 15-person core team within a broader Consumer Operations organization of 23 colleagues you’ll collaborate with every day
- Lead complex, cross-functional programs that enable Instacart to enter new markets, onboard new retailers, and operationalize new legislation—owning scope, timelines, dependencies, risks, and success metrics from inception through launch and scale
- Stand up regulatory readiness and compliance workstreams across the U.S. and Canada by partnering with Legal and Policy & Government Affairs to translate requirements into product changes, operational playbooks, and training at scale
- Establish clear program governance and operating cadences, including RACIs, decision logs, and exec-ready status reviews that Put it all on the Table and drive decisive, data-informed tradeoffs
- Identify and resolve cross-team blockers across Product & Engineering, Business Development, and Operations; proactively manage risks and scenario plans, and ensure teams stay aligned to OKRs that Drive Results
- Continuously improve how we launch: codify repeatable processes and tooling, build dashboards that make progress and health visible, and Serve Generously by sharing learnings and best practices across the company
Benefits
- Wellness Tailored to You: Medical, dental, vision, retirement, life & disability coverage right alongside physical & mental wellness programs, memberships and stipends to keep you and your family feeling your best.
- Family Building Benefits: No matter where you are in your family journey, we support you. Our plans cover modern family planning for all. We offer leave for all parents, flexible working schedules and an active Parents@ community.
- Work From Home Stipend: We help outfit your WFH setup and offer reimbursements so you can be your most productive while at home.
- Flexible Time Off: We all recharge differently. Take the time you need with our flexible time off policy and company-wide Self-Checkouts where we encourage everyone to sign off.
- Learning & Development: Whether you're just starting your career or leading teams, we provide customized L&D programs to help you grow and an annual allowance to pursue your development.
- Future Planning: We have you covered as you plan for your future. 401(k) matching in the US and RRSP in Canada, student loan assistance through Peanut Butter, free Rocket Lawyer membership, SoFi & First Republic financial planning and more.
- Four Year Fill-Up: We encourage our tenured employees to take longer breaks and truly unplug by doing something they love – typically four consecutive weeks around the four year mark.
- Community Connection: Support the communities you care about with volunteer weeks and get involved with our social impact program, Instacart Serves.
- Instacart Express Membership: We help keep your fridge stocked. Unlock grocery discounts with our Instacart Beta app while testing our latest features.
About Instacart
Software Development
10,000+
Instacart, the leading grocery technology company in North America, works with grocers and retailers to transform how people shop. The company partners with more than 1,500 national, regional, and local retail banners to facilitate online shopping, delivery and pickup services from more than 85,000 stores across North America on the Instacart Marketplace. Instacart makes it possible for millions of people to get the groceries they need from the retailers they love, and for approximately 600,000 Instacart shoppers to earn by picking, packing and delivering orders on their own flexible schedule. The Instacart Platform offers retailers a suite of enterprise-grade technology products and services to power their e-commerce experiences, fulfill orders, digitize brick-and-mortar stores, provide advertising services, and glean insights. With Instacart Ads, thousands of CPG brands – from category leaders to emerging brands – partner with the company to connect directly with consumers online, right at the point of purchase. With Instacart Health, the company is providing tools to increase nutrition security, make healthy choices easier for consumers, and expand the role that food can play in improving health outcomes. For more information, visit www.instacart.com/company.
Senior Program Manager
Remote
United States, Canada
$134,000 - $180,000/yearly
Senior Level
Top Benefits
Medical, dental, vision, retirement, life & disability coverage
Flexible time off and self-checkout policy
Work-from-home stipend for home office setup
About the role
Who you are
- 7+ years of program management experience driving cross-functional launches in technology, marketplace, retail, logistics, or operations environments
- Proven track record leading regulatory, compliance, or market expansion programs across multiple states or provinces, with the ability to translate policy into product and operational change
- Exceptional communication and stakeholder management skills; you tailor messages to diverse audiences, facilitate alignment, and Communicate Effectively with transparency and respect
- Strong problem-solving and systems thinking; you Solves Creatively by identifying root causes, exploring options, and using data to prioritize and measure impact
- Comfort with ambiguity and change; you adapt quickly, manage multiple concurrent workstreams, and deliver high-quality outcomes under tight timelines
- Experience in marketplace or grocery/retail technology and familiarity with retailer integrations or go-to-market for new partners
- Background partnering with Policy/Government Affairs and Legal teams to operationalize new legislation and build compliant, scalable processes
- Working knowledge of Agile delivery practices and common program tools (e.g., Jira, Asana, Smartsheet); comfort building dashboards or lightweight reporting in spreadsheets or SQL
- Formal program management training or credentials (e.g., PMP, PgMP) and experience leading cross-border initiatives in the U.S. and Canada
- Willingness to travel up to 15% for launch readiness, on-site collaboration, and stakeholder engagement as needed
What the job involves
- Nstacart’s Expansions team builds the programs that unlock new markets, new retailers, and new product capabilities while ensuring we stay ahead of a rapidly evolving regulatory landscape
- We partner across Product & Engineering, Policy & Government Affairs, Legal, Business Development, and Operations to turn complex, cross-functional work into simple, scalable launches that help more people access the food they love
- We’re searching for a Senior Program Manager, Expansions to lead high-visibility, multi-quarter initiatives that span the U.S. and Canada
- As an individual contributor with broad influence, you’ll orchestrate regulatory readiness, retailer integrations, and market launches from discovery through scale, translating ambiguity into clear plans, milestones, and measurable outcomes
- This is a fast-paced environment that rewards ownership, clarity, and tenacity
- You’ll Go Far Together with a team that values transparent communication and diverse perspectives, Roll Up Your Sleeves to solve challenges big and small, and Grow the Pie by building long-term solutions where everyone wins
- The Expansions pillar includes a 15-person core team within a broader Consumer Operations organization of 23 colleagues you’ll collaborate with every day
- Lead complex, cross-functional programs that enable Instacart to enter new markets, onboard new retailers, and operationalize new legislation—owning scope, timelines, dependencies, risks, and success metrics from inception through launch and scale
- Stand up regulatory readiness and compliance workstreams across the U.S. and Canada by partnering with Legal and Policy & Government Affairs to translate requirements into product changes, operational playbooks, and training at scale
- Establish clear program governance and operating cadences, including RACIs, decision logs, and exec-ready status reviews that Put it all on the Table and drive decisive, data-informed tradeoffs
- Identify and resolve cross-team blockers across Product & Engineering, Business Development, and Operations; proactively manage risks and scenario plans, and ensure teams stay aligned to OKRs that Drive Results
- Continuously improve how we launch: codify repeatable processes and tooling, build dashboards that make progress and health visible, and Serve Generously by sharing learnings and best practices across the company
Benefits
- Wellness Tailored to You: Medical, dental, vision, retirement, life & disability coverage right alongside physical & mental wellness programs, memberships and stipends to keep you and your family feeling your best.
- Family Building Benefits: No matter where you are in your family journey, we support you. Our plans cover modern family planning for all. We offer leave for all parents, flexible working schedules and an active Parents@ community.
- Work From Home Stipend: We help outfit your WFH setup and offer reimbursements so you can be your most productive while at home.
- Flexible Time Off: We all recharge differently. Take the time you need with our flexible time off policy and company-wide Self-Checkouts where we encourage everyone to sign off.
- Learning & Development: Whether you're just starting your career or leading teams, we provide customized L&D programs to help you grow and an annual allowance to pursue your development.
- Future Planning: We have you covered as you plan for your future. 401(k) matching in the US and RRSP in Canada, student loan assistance through Peanut Butter, free Rocket Lawyer membership, SoFi & First Republic financial planning and more.
- Four Year Fill-Up: We encourage our tenured employees to take longer breaks and truly unplug by doing something they love – typically four consecutive weeks around the four year mark.
- Community Connection: Support the communities you care about with volunteer weeks and get involved with our social impact program, Instacart Serves.
- Instacart Express Membership: We help keep your fridge stocked. Unlock grocery discounts with our Instacart Beta app while testing our latest features.
About Instacart
Software Development
10,000+
Instacart, the leading grocery technology company in North America, works with grocers and retailers to transform how people shop. The company partners with more than 1,500 national, regional, and local retail banners to facilitate online shopping, delivery and pickup services from more than 85,000 stores across North America on the Instacart Marketplace. Instacart makes it possible for millions of people to get the groceries they need from the retailers they love, and for approximately 600,000 Instacart shoppers to earn by picking, packing and delivering orders on their own flexible schedule. The Instacart Platform offers retailers a suite of enterprise-grade technology products and services to power their e-commerce experiences, fulfill orders, digitize brick-and-mortar stores, provide advertising services, and glean insights. With Instacart Ads, thousands of CPG brands – from category leaders to emerging brands – partner with the company to connect directly with consumers online, right at the point of purchase. With Instacart Health, the company is providing tools to increase nutrition security, make healthy choices easier for consumers, and expand the role that food can play in improving health outcomes. For more information, visit www.instacart.com/company.