Sales Operations Manager
Top Benefits
About the role
About Beanfield
We don’t just build networks, we build communities. From our roots in Liberty Village to our growing footprint across Toronto, Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre-optic network.
With 500+ employees and an entrepreneurial mindset, we move fast, think creatively, and stay connected to the people who make Beanfield what it is. If you thrive in a collaborative, high-impact environment where your work matters, you will feel right at home.
Our Values
We Are Challengers
We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own infrastructure, and our people.
We Are United
We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.
We Care
We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer experience.
The Role
Beanfield is seeking a Sales Operations Manager to serve as the analytical and operational backbone of our growing Residential MDU sales organization. This role combines pricing support and sales analytics with the operational rigor and escalation management that allow our front-line sales leaders to stay focused on coaching reps and winning buildings.
The successful candidate will work closely with Sales, Product, Marketing, and Customer Experience to deliver pricing recommendations, performance insights, and scalable operating processes that enable continued growth of our Residential MDU sales business.
This is a high leverage role for someone who is equally comfortable building a pricing analysis in Excel and triaging a rep escalation.
What You’ll Do
Sales Performance & Analytics
Support the sales team with pricing requests, offer generation, and alignment to sales metrics.
Own weekly and monthly sales reporting for the residential MDU sales team, including funnel health, conversion rates, and rep productivity.
Analyze sales performance to target, ensure competitiveness, find upside opportunities and identify operational gaps.
Produce ad hoc analyses and executive-ready reporting in support of business case development and strategic planning cycles.
Sales Channel Development
Support the growth and optimization of Beanfield's residential lead-generation channels, including digital, referral, partner, and emerging acquisition sources, in coordination with Marketing.
Manage partner-generated lead programs, ensuring timely lead distribution, follow-up, accountability, and ongoing partner engagement.
Collaborate with Marketing, Sales, and external partners to improve lead quality, conversion readiness, and overall channel effectiveness.
Develop and maintain channel operating procedures, ensuring consistent execution and alignment across all lead-generation programs.
Operations & Escalation Management
Serve as the first-line intake point for rep-level operational escalations: triaging issues, resolving where possible, and routing only what requires leadership attention.
Manage the in-person event budget in partnership with the Event Coordinator and Marketing, including tracking spend and sales outcomes
Identify and implement process improvements; document recurring escalation patterns and lead cross-functionally to reduce escalation volume over time
Be present for key events to support excellent execution where required
What You Bring
5+ years of experience in Telecommunications or SaaS Sales Operations, Pricing, Revenue Operations, Business Analysis, or a closely related field.
Demonstrated experience supporting field or direct sales organizations.
Advanced proficiency in Microsoft Excel, including pivot tables, lookups, and data modelling.
Experience with CRM systems such as Salesforce and Hubspot, including reporting and pipeline analytics.
Strong analytical and problem-solving skills paired with the operational instinct to resolve issues without escalating every one.
Excellent communication and stakeholder management skills across sales, finance, product, and marketing audiences.
Ability to manage competing priorities in a fast-paced, growth-stage environment.
Telecommunications industry experience: fibre, internet, wireless- with channel sales and support strongly preferred
Experience supporting MDU (multi-dwelling unit) or residential field sales teams.
Familiarity with CPQ tools, Power BI, Tableau, etc.
Experience administering or scaling sales reporting in a growth environment where reporting standards are still being established.
What’s in it for you
A united, values-driven culture that genuinely cares about people, collaboration, and community.
A comprehensive total rewards package, including Traditional Spending Account (TSA) and Health Care Spending Account (HCSA) coverage to support your physical, mental, and financial well-being.
An additional five (5) personal care days, giving you extra flexibility to recharge, reset, or take care of what matters most.
At Beanfield, we’re proud to be an equal-opportunity employer.
We believe that diverse teams make stronger teams. No matter your background, experience, or life story, if you meet the requirements for this role, we want to hear from you. We are committed to creating an inclusive and accessible workplace where all qualified applicants are considered for employment, without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.
Beanfield provides reasonable accommodations at all stages of the recruitment and selection process. If you need support during your application or interview, please reach out to us at recruitment@beanfield.com, we are happy to help.
Please note
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. The salary range indicated includes a Short Term Incentive Plan (“STIP”) which represents a percentage of your Base Salary based on the achievement of individual and corporate objectives; The STIP payment is calculated based on a formula that takes into account several factors, including, without limitation, corporate and individual performance measures. The STIP payment is conditional upon meeting all of the STIP’s eligibility requirements.
Candidates must be legally eligible to work in Canada, as we are unable to sponsor employment visas. Also, all official communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in @beanfield.com. We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.
Not the right fit? Search for Sales Operations Manager jobs in Toronto, Ontario, Canada
About Beanfield MetroConnect
Founded over 30 years ago, Beanfield has always strived to provide a true alternative to the 'big' guys in Toronto. This starts with owning and operating our own network. No piggybacking here. Our team provides exceptional customer service and truly puts the customer first. With over 3000 (and growing) residential and commercial buildings serviced by Beanfield, we know what our customers deserve from a service provider, and we deliver.
WHAT WE HAVE TO OFFER:
A rewarding role with opportunities to see yourself and the company grow. A lively company culture including regular social events, and a casual dress code. A grocery-stocked kitchen, and monthly staff lunches provided by local businesses. Company-paid training, and continued education allowance. A comprehensive and competitive benefits program, including Health & Dental Coverage, Travel Insurance, our Taxable/Lifestyle Spending Account, a Health Care Spending Account, a monthly phone allowance, and an Employee Assistance Program. (All of our benefits come with no premiums or deductions to our employees!). Opportunities to give back to our community through numerous fundraisers and charitable events. Did we mention our office is dog friendly? Our Chief Snuggle Officer, Beans, can't wait to work with you!
Similar Jobs
Sales Operations Manager
Top Benefits
About the role
About Beanfield
We don’t just build networks, we build communities. From our roots in Liberty Village to our growing footprint across Toronto, Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre-optic network.
With 500+ employees and an entrepreneurial mindset, we move fast, think creatively, and stay connected to the people who make Beanfield what it is. If you thrive in a collaborative, high-impact environment where your work matters, you will feel right at home.
Our Values
We Are Challengers
We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own infrastructure, and our people.
We Are United
We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.
We Care
We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer experience.
The Role
Beanfield is seeking a Sales Operations Manager to serve as the analytical and operational backbone of our growing Residential MDU sales organization. This role combines pricing support and sales analytics with the operational rigor and escalation management that allow our front-line sales leaders to stay focused on coaching reps and winning buildings.
The successful candidate will work closely with Sales, Product, Marketing, and Customer Experience to deliver pricing recommendations, performance insights, and scalable operating processes that enable continued growth of our Residential MDU sales business.
This is a high leverage role for someone who is equally comfortable building a pricing analysis in Excel and triaging a rep escalation.
What You’ll Do
Sales Performance & Analytics
Support the sales team with pricing requests, offer generation, and alignment to sales metrics.
Own weekly and monthly sales reporting for the residential MDU sales team, including funnel health, conversion rates, and rep productivity.
Analyze sales performance to target, ensure competitiveness, find upside opportunities and identify operational gaps.
Produce ad hoc analyses and executive-ready reporting in support of business case development and strategic planning cycles.
Sales Channel Development
Support the growth and optimization of Beanfield's residential lead-generation channels, including digital, referral, partner, and emerging acquisition sources, in coordination with Marketing.
Manage partner-generated lead programs, ensuring timely lead distribution, follow-up, accountability, and ongoing partner engagement.
Collaborate with Marketing, Sales, and external partners to improve lead quality, conversion readiness, and overall channel effectiveness.
Develop and maintain channel operating procedures, ensuring consistent execution and alignment across all lead-generation programs.
Operations & Escalation Management
Serve as the first-line intake point for rep-level operational escalations: triaging issues, resolving where possible, and routing only what requires leadership attention.
Manage the in-person event budget in partnership with the Event Coordinator and Marketing, including tracking spend and sales outcomes
Identify and implement process improvements; document recurring escalation patterns and lead cross-functionally to reduce escalation volume over time
Be present for key events to support excellent execution where required
What You Bring
5+ years of experience in Telecommunications or SaaS Sales Operations, Pricing, Revenue Operations, Business Analysis, or a closely related field.
Demonstrated experience supporting field or direct sales organizations.
Advanced proficiency in Microsoft Excel, including pivot tables, lookups, and data modelling.
Experience with CRM systems such as Salesforce and Hubspot, including reporting and pipeline analytics.
Strong analytical and problem-solving skills paired with the operational instinct to resolve issues without escalating every one.
Excellent communication and stakeholder management skills across sales, finance, product, and marketing audiences.
Ability to manage competing priorities in a fast-paced, growth-stage environment.
Telecommunications industry experience: fibre, internet, wireless- with channel sales and support strongly preferred
Experience supporting MDU (multi-dwelling unit) or residential field sales teams.
Familiarity with CPQ tools, Power BI, Tableau, etc.
Experience administering or scaling sales reporting in a growth environment where reporting standards are still being established.
What’s in it for you
A united, values-driven culture that genuinely cares about people, collaboration, and community.
A comprehensive total rewards package, including Traditional Spending Account (TSA) and Health Care Spending Account (HCSA) coverage to support your physical, mental, and financial well-being.
An additional five (5) personal care days, giving you extra flexibility to recharge, reset, or take care of what matters most.
At Beanfield, we’re proud to be an equal-opportunity employer.
We believe that diverse teams make stronger teams. No matter your background, experience, or life story, if you meet the requirements for this role, we want to hear from you. We are committed to creating an inclusive and accessible workplace where all qualified applicants are considered for employment, without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.
Beanfield provides reasonable accommodations at all stages of the recruitment and selection process. If you need support during your application or interview, please reach out to us at recruitment@beanfield.com, we are happy to help.
Please note
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. The salary range indicated includes a Short Term Incentive Plan (“STIP”) which represents a percentage of your Base Salary based on the achievement of individual and corporate objectives; The STIP payment is calculated based on a formula that takes into account several factors, including, without limitation, corporate and individual performance measures. The STIP payment is conditional upon meeting all of the STIP’s eligibility requirements.
Candidates must be legally eligible to work in Canada, as we are unable to sponsor employment visas. Also, all official communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in @beanfield.com. We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.
Not the right fit? Search for Sales Operations Manager jobs in Toronto, Ontario, Canada
About Beanfield MetroConnect
Founded over 30 years ago, Beanfield has always strived to provide a true alternative to the 'big' guys in Toronto. This starts with owning and operating our own network. No piggybacking here. Our team provides exceptional customer service and truly puts the customer first. With over 3000 (and growing) residential and commercial buildings serviced by Beanfield, we know what our customers deserve from a service provider, and we deliver.
WHAT WE HAVE TO OFFER:
A rewarding role with opportunities to see yourself and the company grow. A lively company culture including regular social events, and a casual dress code. A grocery-stocked kitchen, and monthly staff lunches provided by local businesses. Company-paid training, and continued education allowance. A comprehensive and competitive benefits program, including Health & Dental Coverage, Travel Insurance, our Taxable/Lifestyle Spending Account, a Health Care Spending Account, a monthly phone allowance, and an Employee Assistance Program. (All of our benefits come with no premiums or deductions to our employees!). Opportunities to give back to our community through numerous fundraisers and charitable events. Did we mention our office is dog friendly? Our Chief Snuggle Officer, Beans, can't wait to work with you!