Top Benefits
Stock option plan
100% paid medical, dental, vision insurance
Flexible PTO
About the role
Who you are
- The successful candidate has an excellent understanding of integrations and implementation processes
- They will have strengths in project management skills with a quick aptitude for learning new and evolving technologies
- The ideal candidate possesses strong communication skills with experience managing multiple external relationships
- 3-5 years’ relevant experience in travel, travel technology or fintech industries
- 2-3 years' of experience in a client-facing implementation or integration role, preferably within a SaaS company or similar
- Partnered with external stakeholders in a project management, account management, or customer support capacity, fostering strong relationships
- Demonstrated project management skills leading complex projects that require cross-functional collaboration
- Demonstrated business acumen decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives
- Strong communication skills with the ability to facilitate meetings, present to all levels of the organization, deal with ambiguity and adapt to a fast-paced deadline-driven environment
- Methodical problem solving skills with a desire to continuously learn and improve the current structure
- Superior organizational and computer skills (Word, Excel, Powerpoint, G Suite, Atlassian)
- Ability to work independently with a keen attention to detail
- Aptitude for making organizational improvements to craft and implement new cutting-edge initiatives and processes
What the job involves
- As a Partner Success Manager - you are key in driving and owning the partner integration pipeline throughout onboarding, implementation and growth stages
- You will work closely with members of the partner integration team to gather and prioritize requirements needed for development
- Additionally, you will work closely with our partner’s technical teams to move them through the pipeline and enable Flex Pay on their sales channels
- You will partner with the Account team to ensure our partners and Flex Pay are aligned for successful partnership
- The candidate will support complex integration projects that require multiple touch points and cross-functional coordination with internal teams and partners
- Lead the integration process for a portfolio of partners across Travel industries. Responsibilities include, but are not limited to:
- Partnering with Account Managers in being the integration expert for merchant partners
- Initial discovery for integration compatibility
- Preparing kick-off meetings and materials for partners
- Gathering requirements for internal Engineering and cross-functional teams
- Creating workflow tickets to track ongoing integrations, partner discoveries and troubleshooting with partners as needed
- Work collaboratively with Integration team members and across the organization to improve processes and mitigate integration risks
- Own ongoing integration expansion and investigation for partners within your portfolio, which includes ongoing monitoring and validation to ensure the integration continues to work as expected
- Serve as escalation point for issues that impact the partner’s success (whether issues reported by the Account Management team or the partners directly)
- Support the management of Salesforce pipeline for the Partner Success team
- Use project management tools to track and communicate project status throughout the company
- Assist in large scale company projects and own ad-hoc integration projects as needed (i.e. dev portal revamp, product documentation and knowledge transfer)
Benefits
- Stock option plan
- 100% paid coverage of medical, dental and vision insurance
- Flexible PTO
- Opportunities for professional growth and development
- Paid parental leave
- Health & wellness initiatives
About Upgrade, Inc.
Financial Services
Upgrade is a fintech unicorn founded in 2017. Since then we’ve helped customers access over $35 billion in consumer credit, with millions of families across America using a credit line, personal loan, or Rewards Checking or Premier Savings account through Upgrade.
We are looking for new team members who get excited about designing and delivering new and better products. Come join us if you like to tackle big problems and make a meaningful difference in people's lives! Our innovative Upgrade Card has been the fastest growing credit card in America (Nilson Report) for two years in a row. We’ve been named a “Best Place to Work in the Bay Area” for the last three years, as well as one of the “Top Companies to work for in Arizona” in 2021 and 2022. We’ve also been recognized as a best company for Diversity, Women, Veterans, Culture, Compensation, Engineering, and Overall Outlook by team members on Comparably.
Top Benefits
Stock option plan
100% paid medical, dental, vision insurance
Flexible PTO
About the role
Who you are
- The successful candidate has an excellent understanding of integrations and implementation processes
- They will have strengths in project management skills with a quick aptitude for learning new and evolving technologies
- The ideal candidate possesses strong communication skills with experience managing multiple external relationships
- 3-5 years’ relevant experience in travel, travel technology or fintech industries
- 2-3 years' of experience in a client-facing implementation or integration role, preferably within a SaaS company or similar
- Partnered with external stakeholders in a project management, account management, or customer support capacity, fostering strong relationships
- Demonstrated project management skills leading complex projects that require cross-functional collaboration
- Demonstrated business acumen decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives
- Strong communication skills with the ability to facilitate meetings, present to all levels of the organization, deal with ambiguity and adapt to a fast-paced deadline-driven environment
- Methodical problem solving skills with a desire to continuously learn and improve the current structure
- Superior organizational and computer skills (Word, Excel, Powerpoint, G Suite, Atlassian)
- Ability to work independently with a keen attention to detail
- Aptitude for making organizational improvements to craft and implement new cutting-edge initiatives and processes
What the job involves
- As a Partner Success Manager - you are key in driving and owning the partner integration pipeline throughout onboarding, implementation and growth stages
- You will work closely with members of the partner integration team to gather and prioritize requirements needed for development
- Additionally, you will work closely with our partner’s technical teams to move them through the pipeline and enable Flex Pay on their sales channels
- You will partner with the Account team to ensure our partners and Flex Pay are aligned for successful partnership
- The candidate will support complex integration projects that require multiple touch points and cross-functional coordination with internal teams and partners
- Lead the integration process for a portfolio of partners across Travel industries. Responsibilities include, but are not limited to:
- Partnering with Account Managers in being the integration expert for merchant partners
- Initial discovery for integration compatibility
- Preparing kick-off meetings and materials for partners
- Gathering requirements for internal Engineering and cross-functional teams
- Creating workflow tickets to track ongoing integrations, partner discoveries and troubleshooting with partners as needed
- Work collaboratively with Integration team members and across the organization to improve processes and mitigate integration risks
- Own ongoing integration expansion and investigation for partners within your portfolio, which includes ongoing monitoring and validation to ensure the integration continues to work as expected
- Serve as escalation point for issues that impact the partner’s success (whether issues reported by the Account Management team or the partners directly)
- Support the management of Salesforce pipeline for the Partner Success team
- Use project management tools to track and communicate project status throughout the company
- Assist in large scale company projects and own ad-hoc integration projects as needed (i.e. dev portal revamp, product documentation and knowledge transfer)
Benefits
- Stock option plan
- 100% paid coverage of medical, dental and vision insurance
- Flexible PTO
- Opportunities for professional growth and development
- Paid parental leave
- Health & wellness initiatives
About Upgrade, Inc.
Financial Services
Upgrade is a fintech unicorn founded in 2017. Since then we’ve helped customers access over $35 billion in consumer credit, with millions of families across America using a credit line, personal loan, or Rewards Checking or Premier Savings account through Upgrade.
We are looking for new team members who get excited about designing and delivering new and better products. Come join us if you like to tackle big problems and make a meaningful difference in people's lives! Our innovative Upgrade Card has been the fastest growing credit card in America (Nilson Report) for two years in a row. We’ve been named a “Best Place to Work in the Bay Area” for the last three years, as well as one of the “Top Companies to work for in Arizona” in 2021 and 2022. We’ve also been recognized as a best company for Diversity, Women, Veterans, Culture, Compensation, Engineering, and Overall Outlook by team members on Comparably.