River Rock Casino Resort is seeking a motivated Front Office Manager to join our amazing team. If you are dedicated to the hospitality industry and inspired by the demands of working in a fast-paced, dynamic environment, then this could be the position for you. River Rock Casino Resort is searching for an individual that is ready to take on a new and exciting chapter in their career. The Front Office Manager who will take the lead in planning, directing and supervising day-to-day operational activities, ensuring guests are exceptionally welcomed and satisfied all while providing an enjoyable environment for our internal guests.

Other Duties and responsibilities for our Manager, Front Office will include :

• Hire, train coach, evaluate, and manage Team Members to ensure they have guidance and resources to achieve objectives.
• Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.
• Review staffing levels to ensure the guest service, operational needs and financial objectives are met.
• Directs the day-to-day activities of Front Office Team Members
• Manage guest satisfaction within approved guidelines
• Assist the Director of Operations, in maintaining revenue/occupancy goals of the Resort.
• Ensures the safety of our guests and employees with a thorough understanding of emergency procedures
• Assists with arrivals and departures as required
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders (guests, ownership and colleagues)
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed.

Successful candidates will demonstrate the following qualifications:

• Minimum 3 years front office management experience an asset
• Post-Secondary hospitality or hotel education or suitable combination of education and experience
• SIR, Smart Serve or IGB Certificate
• Ability to obtain the criminal background check
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Computer literacy in MS Office, Opera/Fidelio an asset
• Strong written and verbal communication skills
• A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
• A willingness to learn, develop and achieve new skills for personal and professional development
• A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence

Candidates must be ready and willing to work a flexible schedule including early shift, nights, graveyards, weekends and holidays The scheduled hours of work will be based on business needs.