About the role
Description
Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner. Serves as a customer’s first line of contact for a variety of issues.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- High School Diploma or GED required
- Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred
- General business skills such as typing; data entry and review; and use of phone, copier, and fax
- Software skills, including use of Microsoft Office software and web‑based applications
- Customer service skills necessary to effectively and professionally respond to requests
- Time management, organizational and multi‑tasking skills necessary to work in a fast‑paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals
Preferred Qualifications
- Job posting date: 08/21/2025
- Job posting end date: 08/28/2025 at 3 PM local time.
Additional Details
- This is a temporary position up to one year.
DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications, etc. The incumbent must be able to operate in a PC Windows environment, complete mandatory testing and training, maintain annual accreditations where applicable, and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, bilingualism (French and English) is required. Candidates for positions that require driving must have a valid driver’s licence (Class 5, G, or 1[AZ]) and a driving record with two or fewer violations/accidents in the past 24 months.
Employment Equity Statement
FedEx is an inclusive employer. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Accommodations are available during the recruitment and selection process.
Learn More
About FedEx
FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and digital supply chain services. For decades, we’ve been innovating to deliver more for you. Strengthening supply chains with our global network. Simplifying logistics. Enhancing tracking and visibility. And using data from every journey to make your experience better.
Our people are the foundation of our success, and FedEx has consistently ranked among the world’s most admired and trusted employers. We inspire our global workforce of more than 575,000 team members to remain absolutely, positively focused on safety, the highest ethical and professional standards, and the needs of their customers and communities.
Day one: 186 deliveries. Today: About 14.5 million.
About the role
Description
Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner. Serves as a customer’s first line of contact for a variety of issues.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- High School Diploma or GED required
- Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred
- General business skills such as typing; data entry and review; and use of phone, copier, and fax
- Software skills, including use of Microsoft Office software and web‑based applications
- Customer service skills necessary to effectively and professionally respond to requests
- Time management, organizational and multi‑tasking skills necessary to work in a fast‑paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals
Preferred Qualifications
- Job posting date: 08/21/2025
- Job posting end date: 08/28/2025 at 3 PM local time.
Additional Details
- This is a temporary position up to one year.
DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications, etc. The incumbent must be able to operate in a PC Windows environment, complete mandatory testing and training, maintain annual accreditations where applicable, and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, bilingualism (French and English) is required. Candidates for positions that require driving must have a valid driver’s licence (Class 5, G, or 1[AZ]) and a driving record with two or fewer violations/accidents in the past 24 months.
Employment Equity Statement
FedEx is an inclusive employer. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Accommodations are available during the recruitment and selection process.
Learn More
About FedEx
FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and digital supply chain services. For decades, we’ve been innovating to deliver more for you. Strengthening supply chains with our global network. Simplifying logistics. Enhancing tracking and visibility. And using data from every journey to make your experience better.
Our people are the foundation of our success, and FedEx has consistently ranked among the world’s most admired and trusted employers. We inspire our global workforce of more than 575,000 team members to remain absolutely, positively focused on safety, the highest ethical and professional standards, and the needs of their customers and communities.
Day one: 186 deliveries. Today: About 14.5 million.