Education: Bachelor's degree. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Screening questions: Are you authorized to work in Canada?. Are you available to start on the date listed in the job posting?. Do you have the required certifications listed in the job posting?. Experience: 1 year to less than 2 years. Employment terms options: Morning.