B2C Senior Business Systems Analyst
Top Benefits
About the role
BE A PART OF A REVOLUTIONARY CHANGE At Rothmans, Benson & Hedges Inc. (“RBH”), Philip Morris International’s subsidiary in Canada, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better , brighter solutions and the space to advance your career in endlessly different directions.
Embracing Diversity, Equity and Inclusion We believe that diversity, equity and inclusion are essential drivers of innovation and success. Our commitment is to create a workplace where everyone feels valued, respected, and empowered to share their unique perspectives.
We celebrate the innovation that diversity fosters and recognize that each employee's capabilities, experiences, and perspectives add value to our teams and our work.
Equal Employment Opportunity We are committed to providing equal employment opportunity regardless of race, ancestry, colour, religion, marital/family status (including pregnancy), national origin, sex, sexual orientation, gender identity/expression, immigrant and newcomer status, age, citizenship, or disability.
We strive to recognize and value diversity and equity, and to ensure the inclusion of equity-deserving groups and the four designated groups under the Employment Equity Act: women, Indigenous peoples, persons with disabilities and members of visible minorities. We value, respect, and equally support applicants from these groups.
About The Role The Senior Business System Analyst will interact with the business team through multiple discussions and brainstorming to build project scope for B2C requirements. The roles includes planning, defining business requirements, converting into functional flows, wireframe designs and cross-channels integration, identify KPIs and SLAs for both local and global managed services, recommend and make meaningful changes and continuous improvements to systems, code, products, services or processes etc. to improve scalability, sustainability, maintainability, observability, operational efficiency, performance or result in higher benefits enjoyed by end users.
YOUR DAY TO DAY
- Understanding the business requirements
- Partner with local process owners, review and analyze business process, procedure and user requirements to propose optimal solutions to meet business needs.
- Evaluate requirements critically, to support transformation agenda and to maximize resources for initiatives that adds most value.
- Being able to translate the consumer needs and pain points into detailed technical requirements.
- Conduct workshops with business stakeholders to understand their needs or present new solutions.
- Execute the design, build and deployment of IT solutions
- Worked with 3rd party vendors and global product team to make sure requirements are implemented in required duration by assigned development team.
- Develop functional flow and cross platform integration design of B2C solution.
- Execute change management process & procedures and translate user requirements into functional specification for application developments.
- Performed and designed system test, use cases, front-end contents, integration test dependencies and validate test results against requirements.
- Coordinate and implement security measures to safeguard information in application systems against accidental or unauthorized modification, destruction, or disclosure.
- Provide necessary documentations to support system usage and troubleshooting. Organize end-user, power-user and system trainings during system implementation.
- Review applications during and after delivery to ensure the solution meets business needs.
- Provide maintenance and support for local and global IS system solutions
- Coordinates with global/ local support team to resolve system incidents and fulfill enhancement requests.
- Provide data extraction from the system to assist various market information analyses.
- Execute incident management process from issue identified to resolved.
- Monitors, identifies, and corrects software defects to maintain fully functioning applications software.
- Analyze and provide root cause analysis for identified issues.
- Project management
- Participate as project member or Manage IT projects using Agile/Waterfall methodology with key stakeholders.
- Adhere to relevant policies, procedures and standards in order to achieve quality and compliance of solutions and services
- Understand PMI global Sales and marketing portfolio and comply with information technology standard.
- Liaise with PMI global, region IS Marketing & Sales Support group to understand initiatives and plans.
- Align with PMI Global Service Delivery Model to ensure quality service delivered to business users.
What We Are Looking For
- University degree and/or College Diploma in Computer Science is preferable
- At least 7 years in Information Systems, business application design & development and Agile frameworks.
- Minimum of 2-year project management experience. CAPM/Scrum/PMP certification is a plus.
- Experience in eCommerce solutions or online shopping sites, after sales support, replacement, payment integration and fraud prevention.
- Experience of Adobe Experience Cloud, SAP Hybris, Salesforce Service Cloud/Marketing Cloud is a plus.
- Experience with senior business stakeholder management
- Expert in IT system Analysis and software solution architecture Design
What We Offer We offer the opportunity to join an organization where you can grow in a wide range of business functions. You will have the chance to build your professional expertise, business understanding, and leadership capabilities in a collaborative, challenging environment where we will empower you to take risks, experiment and explore. Our company fosters excellence in execution and is comprised of dedicated people all working together to continue to grow our status as industry leaders. We offer our employees a competitive salary, an attractive compensation package, including flexible work schedules (where applicable), health and wellness programs, and attractive benefits options.
This job posting is related to an existing vacancy and the salary is $123 180.
Who We Are Our parent company PMI is one of the world’s leading international tobacco companies. In addition to the manufacture and sale of cigarettes, PMI is engaged in the development and commercialization of smoke-free products.
RBH is thrilled to announce that we have been officially certified as a Great Place to Work, a testament to our commitment to fostering a positive and inclusive workplace culture. Click on the following link to learn more about what RBH believes: https://www.rbhinc.ca/home/what-we-believe
We welcome and encourage applicants to reach their full potential with us. We use artificial intelligence in the form of an algorithmic software in the application process to create efficiencies when sorting applicants and facilitate an effective screening process. Notwithstanding, the artificial intelligence software does not engage in autonomous candidate rejection and requires human intervention in screening relevant applications. If you are unable to apply for a position online, or require any further accommodation during our recruitment process, please contact: AODA.RBH@rbhinc.ca.
Follow Us On Social Media RBH LinkedIn: https://www.linkedin.com/company/rothmans-benson-hedges-inc/
Facebook: https://www.facebook.com/RothmansBensonHedges/
X : https://twitter.com/RBHinc
RBH Website: https://www.rbhinc.ca/
#RBH
15485
About Philip Morris International
Philip Morris International (PMI) is a leading international tobacco company working to deliver a smoke-free future and evolving its portfolio for the long term to include products outside of the tobacco and nicotine sector. Since 2008, PMI has invested more than USD 10.5 billion to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke, with the goal of completely ending the sale of cigarettes. In November 2022, PMI acquired Swedish Match – a leader in oral nicotine delivery – creating a global smoke-free champion led by the companies’ IQOS and ZYN brands. As of September 30, 2023, PMI's smoke-free products were available for sale in 82 markets, and PMI estimates that approximately 19.7 million adults around the world had already switched to IQOS and stopped smoking. Smoke-free products account for approximately 36.2% of PMI’s total third-quarter 2023 net revenues. With a strong foundation and significant expertise in life sciences, PMI announced in February 2021 its ambition to expand into wellness and healthcare areas and, through its Vectura Fertin Pharma business, aims to enhance life through the delivery of seamless health experiences. For more information, please visit www.pmi.com and www.pmiscience.com.
Our priority is to attract, support and keep with us diverse and unique individuals. Our global workforce of more than 69,000 people is one of our greatest strengths and the key to our success as a company. Our employees speak more than 80 languages and come from all corners of the world. PMI has also been certified as a “Global Top Employer” for the seventh consecutive year, in recognition of the high standards of excellence in our working environment and the exceptional development opportunities we offer. If you come into our offices or meet our people, you will quickly realize that at PMI everyone has the opportunity to make a difference and build phenomenal careers.
B2C Senior Business Systems Analyst
Top Benefits
About the role
BE A PART OF A REVOLUTIONARY CHANGE At Rothmans, Benson & Hedges Inc. (“RBH”), Philip Morris International’s subsidiary in Canada, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better , brighter solutions and the space to advance your career in endlessly different directions.
Embracing Diversity, Equity and Inclusion We believe that diversity, equity and inclusion are essential drivers of innovation and success. Our commitment is to create a workplace where everyone feels valued, respected, and empowered to share their unique perspectives.
We celebrate the innovation that diversity fosters and recognize that each employee's capabilities, experiences, and perspectives add value to our teams and our work.
Equal Employment Opportunity We are committed to providing equal employment opportunity regardless of race, ancestry, colour, religion, marital/family status (including pregnancy), national origin, sex, sexual orientation, gender identity/expression, immigrant and newcomer status, age, citizenship, or disability.
We strive to recognize and value diversity and equity, and to ensure the inclusion of equity-deserving groups and the four designated groups under the Employment Equity Act: women, Indigenous peoples, persons with disabilities and members of visible minorities. We value, respect, and equally support applicants from these groups.
About The Role The Senior Business System Analyst will interact with the business team through multiple discussions and brainstorming to build project scope for B2C requirements. The roles includes planning, defining business requirements, converting into functional flows, wireframe designs and cross-channels integration, identify KPIs and SLAs for both local and global managed services, recommend and make meaningful changes and continuous improvements to systems, code, products, services or processes etc. to improve scalability, sustainability, maintainability, observability, operational efficiency, performance or result in higher benefits enjoyed by end users.
YOUR DAY TO DAY
- Understanding the business requirements
- Partner with local process owners, review and analyze business process, procedure and user requirements to propose optimal solutions to meet business needs.
- Evaluate requirements critically, to support transformation agenda and to maximize resources for initiatives that adds most value.
- Being able to translate the consumer needs and pain points into detailed technical requirements.
- Conduct workshops with business stakeholders to understand their needs or present new solutions.
- Execute the design, build and deployment of IT solutions
- Worked with 3rd party vendors and global product team to make sure requirements are implemented in required duration by assigned development team.
- Develop functional flow and cross platform integration design of B2C solution.
- Execute change management process & procedures and translate user requirements into functional specification for application developments.
- Performed and designed system test, use cases, front-end contents, integration test dependencies and validate test results against requirements.
- Coordinate and implement security measures to safeguard information in application systems against accidental or unauthorized modification, destruction, or disclosure.
- Provide necessary documentations to support system usage and troubleshooting. Organize end-user, power-user and system trainings during system implementation.
- Review applications during and after delivery to ensure the solution meets business needs.
- Provide maintenance and support for local and global IS system solutions
- Coordinates with global/ local support team to resolve system incidents and fulfill enhancement requests.
- Provide data extraction from the system to assist various market information analyses.
- Execute incident management process from issue identified to resolved.
- Monitors, identifies, and corrects software defects to maintain fully functioning applications software.
- Analyze and provide root cause analysis for identified issues.
- Project management
- Participate as project member or Manage IT projects using Agile/Waterfall methodology with key stakeholders.
- Adhere to relevant policies, procedures and standards in order to achieve quality and compliance of solutions and services
- Understand PMI global Sales and marketing portfolio and comply with information technology standard.
- Liaise with PMI global, region IS Marketing & Sales Support group to understand initiatives and plans.
- Align with PMI Global Service Delivery Model to ensure quality service delivered to business users.
What We Are Looking For
- University degree and/or College Diploma in Computer Science is preferable
- At least 7 years in Information Systems, business application design & development and Agile frameworks.
- Minimum of 2-year project management experience. CAPM/Scrum/PMP certification is a plus.
- Experience in eCommerce solutions or online shopping sites, after sales support, replacement, payment integration and fraud prevention.
- Experience of Adobe Experience Cloud, SAP Hybris, Salesforce Service Cloud/Marketing Cloud is a plus.
- Experience with senior business stakeholder management
- Expert in IT system Analysis and software solution architecture Design
What We Offer We offer the opportunity to join an organization where you can grow in a wide range of business functions. You will have the chance to build your professional expertise, business understanding, and leadership capabilities in a collaborative, challenging environment where we will empower you to take risks, experiment and explore. Our company fosters excellence in execution and is comprised of dedicated people all working together to continue to grow our status as industry leaders. We offer our employees a competitive salary, an attractive compensation package, including flexible work schedules (where applicable), health and wellness programs, and attractive benefits options.
This job posting is related to an existing vacancy and the salary is $123 180.
Who We Are Our parent company PMI is one of the world’s leading international tobacco companies. In addition to the manufacture and sale of cigarettes, PMI is engaged in the development and commercialization of smoke-free products.
RBH is thrilled to announce that we have been officially certified as a Great Place to Work, a testament to our commitment to fostering a positive and inclusive workplace culture. Click on the following link to learn more about what RBH believes: https://www.rbhinc.ca/home/what-we-believe
We welcome and encourage applicants to reach their full potential with us. We use artificial intelligence in the form of an algorithmic software in the application process to create efficiencies when sorting applicants and facilitate an effective screening process. Notwithstanding, the artificial intelligence software does not engage in autonomous candidate rejection and requires human intervention in screening relevant applications. If you are unable to apply for a position online, or require any further accommodation during our recruitment process, please contact: AODA.RBH@rbhinc.ca.
Follow Us On Social Media RBH LinkedIn: https://www.linkedin.com/company/rothmans-benson-hedges-inc/
Facebook: https://www.facebook.com/RothmansBensonHedges/
X : https://twitter.com/RBHinc
RBH Website: https://www.rbhinc.ca/
#RBH
15485
About Philip Morris International
Philip Morris International (PMI) is a leading international tobacco company working to deliver a smoke-free future and evolving its portfolio for the long term to include products outside of the tobacco and nicotine sector. Since 2008, PMI has invested more than USD 10.5 billion to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke, with the goal of completely ending the sale of cigarettes. In November 2022, PMI acquired Swedish Match – a leader in oral nicotine delivery – creating a global smoke-free champion led by the companies’ IQOS and ZYN brands. As of September 30, 2023, PMI's smoke-free products were available for sale in 82 markets, and PMI estimates that approximately 19.7 million adults around the world had already switched to IQOS and stopped smoking. Smoke-free products account for approximately 36.2% of PMI’s total third-quarter 2023 net revenues. With a strong foundation and significant expertise in life sciences, PMI announced in February 2021 its ambition to expand into wellness and healthcare areas and, through its Vectura Fertin Pharma business, aims to enhance life through the delivery of seamless health experiences. For more information, please visit www.pmi.com and www.pmiscience.com.
Our priority is to attract, support and keep with us diverse and unique individuals. Our global workforce of more than 69,000 people is one of our greatest strengths and the key to our success as a company. Our employees speak more than 80 languages and come from all corners of the world. PMI has also been certified as a “Global Top Employer” for the seventh consecutive year, in recognition of the high standards of excellence in our working environment and the exceptional development opportunities we offer. If you come into our offices or meet our people, you will quickly realize that at PMI everyone has the opportunity to make a difference and build phenomenal careers.