About the role
Job Purpose:
To maximize sales of beauty products and services to customers by providing information, advice, counsel, and instruction, while achieving excellence in sales and customer service.
Principal Responsibilities:
Sales Expectations
- Maximize sales and growth of promotional programs
- Demonstrate a knowledge of sales targets for the week/period
- Identify and individualize customer needs
- Sell through demonstration and education
- Possess a belief that “selling is fun!”
- Promote sales of, and provide information on new or existing cosmetic products and services
Customer Service
- Provide outstanding customer service, consultations, demonstrations, etc (i.e. make-up applications, skin care consultations, and fragrance demonstrations)
- Build customer loyalty through follow up and repeat business
- Resolve customer complaints within guidelines
- Demonstrate knowledge of Beauty Rx or Vendor Client File System, including flat screen computer, product knowledge, and Beauty Rx Client Files
- Utilize the Beauty Rx/Vendor Client File system. Build and maintain an active client file for outstanding customer service and improving sales
- Book appointments for events
Operations
- Exhibit and promote the company’s product and services, and provide information to interested parties
- Prepare displays and set up promotions
- Engage in professional development to ensure product knowledge is current and up to date i.e. IDL, Cosmetic essentials web based training etc.
- Adhere to cosmetic operating standards
- Complete all required sales tracking forms
- Demonstrate a professional image, including clean and complete uniform with name badge, and full make up wearing only cosmetic and fragrance brands that the company sells
General
- Follows all health and safety regulations
- Follows all store policies and procedures
- Follows loss prevention policies and procures to ensure that S.O.Ps are executed in the department
- Act as a subject matter advisor to part-time cosmeticians regarding product knowledge, store procedures, etc.
- Train part-time staff regarding procedures, policies and standards.
- Fulfill other duties as assigned to support Rexall/Pharma Plus Pharmacies Ltd.
Knowledge, skills and experience:
-
High School Education required; plus cosmetic product knowledge and sales training
-
2 years cosmetic selling experience
-
Ability to provide advice and be a team leader for part-time employees
-
Proven experience as a Makeup Artist, Fragrance Specialist and/or Esthetician considered an asset
-
Excellent communication, both written and verbal
-
Proven consultative skills to provide information, advice and guidance to customers
-
Prior experience in merchandising and selling
-
Good knowledge of various beauty products and services available
-
Customer Service experience
-
Work on weekends will be required as needed
Context and Environment:
A fast paced environment that requires dedication to providing outstanding customer service and satisfaction! The jobholder will think independently and make decisions when dealing with customer issues and devise appropriate solutions. Ability to work flexible shifts which may include nights and weekends. Ability to represent the company in ensuring that the vision created by management is carried out in relation to the specific job.
Internal Communications:
- Cosmetic Department Head
- Front Store Manager
- Store Staff
External Communications:
- Customers
Additional Information:
About Rexall
With a heritage dating back more than 100 years, Rexall has evolved to become one of Canada's most trusted pharmacy brands.
Our legacy of helping Canadians has endured through successive evolutions of Rexall and Rexall Pharma Plus, from the apothecary-type drugstores to the modern community pharmacies we are today. Rexall in Canada was established in 1904 in the early days of the United Drug Company and quickly established itself as an innovator in retail pharmacy. At the same time, Tamblyn Drugs was establishing itself in Toronto, Ontario, and would eventually become Pharma Plus.
This progression has led us where we are today, a proud member of the McKesson family ranked seventh on the Fortune 500 and the industry's oldest, largest, most experienced and sophisticated pharmaceutical distributor.
At Rexall, our employees are family, and our culture reflects a close-knit community. From coast to coast, from retail store to Support Centre, we are ALL IN!
A lot may have changed over the years, but our commitment to helping Canadian families and communities be healthier has never been stronger. This vision continues to guide us as we look to the future and increase access to convenient, quality healthcare and products that Canadians can feel good about.
Our 390+ Rexall and Rexall Pharma Plus locations are supported by 7,000 staff dedicated to providing exceptional service and care in 180 communities across Canada. From providing vaccinations such as flu, COVID-19 * or other services within the expanding scopes of pharmacy care. Or offering exclusive daily living products that can help put you on a healthy path, Rexall is focused on continuously evolving to meet the changing needs of our patients and customers.
Rexall is a member of the Rexall Pharmacy Group ULC., a wholly-owned subsidiary of McKesson Corporation.
*Where regulations permit pharmacists to administer the flu vaccinations.
About the role
Job Purpose:
To maximize sales of beauty products and services to customers by providing information, advice, counsel, and instruction, while achieving excellence in sales and customer service.
Principal Responsibilities:
Sales Expectations
- Maximize sales and growth of promotional programs
- Demonstrate a knowledge of sales targets for the week/period
- Identify and individualize customer needs
- Sell through demonstration and education
- Possess a belief that “selling is fun!”
- Promote sales of, and provide information on new or existing cosmetic products and services
Customer Service
- Provide outstanding customer service, consultations, demonstrations, etc (i.e. make-up applications, skin care consultations, and fragrance demonstrations)
- Build customer loyalty through follow up and repeat business
- Resolve customer complaints within guidelines
- Demonstrate knowledge of Beauty Rx or Vendor Client File System, including flat screen computer, product knowledge, and Beauty Rx Client Files
- Utilize the Beauty Rx/Vendor Client File system. Build and maintain an active client file for outstanding customer service and improving sales
- Book appointments for events
Operations
- Exhibit and promote the company’s product and services, and provide information to interested parties
- Prepare displays and set up promotions
- Engage in professional development to ensure product knowledge is current and up to date i.e. IDL, Cosmetic essentials web based training etc.
- Adhere to cosmetic operating standards
- Complete all required sales tracking forms
- Demonstrate a professional image, including clean and complete uniform with name badge, and full make up wearing only cosmetic and fragrance brands that the company sells
General
- Follows all health and safety regulations
- Follows all store policies and procedures
- Follows loss prevention policies and procures to ensure that S.O.Ps are executed in the department
- Act as a subject matter advisor to part-time cosmeticians regarding product knowledge, store procedures, etc.
- Train part-time staff regarding procedures, policies and standards.
- Fulfill other duties as assigned to support Rexall/Pharma Plus Pharmacies Ltd.
Knowledge, skills and experience:
-
High School Education required; plus cosmetic product knowledge and sales training
-
2 years cosmetic selling experience
-
Ability to provide advice and be a team leader for part-time employees
-
Proven experience as a Makeup Artist, Fragrance Specialist and/or Esthetician considered an asset
-
Excellent communication, both written and verbal
-
Proven consultative skills to provide information, advice and guidance to customers
-
Prior experience in merchandising and selling
-
Good knowledge of various beauty products and services available
-
Customer Service experience
-
Work on weekends will be required as needed
Context and Environment:
A fast paced environment that requires dedication to providing outstanding customer service and satisfaction! The jobholder will think independently and make decisions when dealing with customer issues and devise appropriate solutions. Ability to work flexible shifts which may include nights and weekends. Ability to represent the company in ensuring that the vision created by management is carried out in relation to the specific job.
Internal Communications:
- Cosmetic Department Head
- Front Store Manager
- Store Staff
External Communications:
- Customers
Additional Information:
About Rexall
With a heritage dating back more than 100 years, Rexall has evolved to become one of Canada's most trusted pharmacy brands.
Our legacy of helping Canadians has endured through successive evolutions of Rexall and Rexall Pharma Plus, from the apothecary-type drugstores to the modern community pharmacies we are today. Rexall in Canada was established in 1904 in the early days of the United Drug Company and quickly established itself as an innovator in retail pharmacy. At the same time, Tamblyn Drugs was establishing itself in Toronto, Ontario, and would eventually become Pharma Plus.
This progression has led us where we are today, a proud member of the McKesson family ranked seventh on the Fortune 500 and the industry's oldest, largest, most experienced and sophisticated pharmaceutical distributor.
At Rexall, our employees are family, and our culture reflects a close-knit community. From coast to coast, from retail store to Support Centre, we are ALL IN!
A lot may have changed over the years, but our commitment to helping Canadian families and communities be healthier has never been stronger. This vision continues to guide us as we look to the future and increase access to convenient, quality healthcare and products that Canadians can feel good about.
Our 390+ Rexall and Rexall Pharma Plus locations are supported by 7,000 staff dedicated to providing exceptional service and care in 180 communities across Canada. From providing vaccinations such as flu, COVID-19 * or other services within the expanding scopes of pharmacy care. Or offering exclusive daily living products that can help put you on a healthy path, Rexall is focused on continuously evolving to meet the changing needs of our patients and customers.
Rexall is a member of the Rexall Pharmacy Group ULC., a wholly-owned subsidiary of McKesson Corporation.
*Where regulations permit pharmacists to administer the flu vaccinations.