About the role
Job ID
2028
Work Type
Hybrid
Business unit
Everyday Financial Services
Pay grade
G - OTH
Apply before
01 October 2025
Number of openings
1
Posting type
Internal & External
At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).
Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:
Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.
Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
About the Role
At ATB, we exist to make it possible. We engage with intense curiosity, deep expertise and a genuine obsession for our clients to make their goals possible. Core to delivering on our differentiated client experience is our contact centre (Client Care) that operates 24 hours a day, 363 days a year, locally in Calgary, and handles over 1.2 million client connections annually. With a dedicated team of over 265 knowledgeable professionals, we're more than just a contact centre—we're a trusted partner on our client’s financial journey.
Are you a highly organized and results-driven individual with a passion for organization, coordination, and implementation? Do you have a passion for creating exceptional experiences for both clients and the team members who support them? Do you thrive in a fast paced environment where operational excellence are the keys to your success?
As ATB’s next Client Care Coordinator, you’re a dynamic individual with an exceptional attention to detail, a proactive approach, and a track record of building strong relationships. You will be a key part of our coordination team that supports administrative and office coordination, acting as a key liaison between the leadership team, internal stakeholders, and external partners. The ideal candidate possesses exceptional communication, problem-solving, decision-making and project management skills, with a proven ability to handle confidential information with discretion and professionalism.
Accountabilities
In this role, you will:
- Provide administrative support and office coordination to the Client Care team, handling daily administrative, operational, and project activities.
- Support team members with onboarding, ensuring new team members have the necessary equipment and access.
- Lead the planning, organization, logistics and execution of events.
- Provide administrative support in the recruitment process.
- Manage calendars and coordinate logistics for meetings and events.
- Handle travel arrangements and process expenses and invoices, while monitoring applicable budgets.
- Assist with project management, problem resolution, and vendor relationships and contracts.
- Collaborate with stakeholders to define requirements, and deliverables.
- Interpret, translate, and serve stakeholders by turning requirements into recommended possible solutions.
- Proactively anticipate business needs and make recommendations on administrative processes to drive efficiency, working with minimal supervision.
- Maintain confidentiality around sensitive personnel and business information.
- Establish and sustain strong, positive relationships with stakeholders, maintaining open lines of communication and addressing concerns as they arise.
Skills, Experience and Requirements
We are looking for:
- Minimum 4 years of relevant industry experience in office administration, office coordination, or program coordination.
- Experience with event planning, vendor relationships, invoicing, and budget monitoring.
- Demonstrated experience in calendar management, expense management, and managing logistics for travel, meetings and events.
- Detail-oriented mindset coupled with effective prioritization and organizational abilities.
- A strong ability to manage multiple, sometimes changing priorities and work with minimal supervision. Ability to work independently and as part of a team.
- A knack for problem-solving and a drive to take initiative to find solutions.
- Exceptional interpersonal skills - demonstrated ability to build and maintain strong relationships with stakeholders and manage expectations effectively.
- Excellent verbal and written communication skills, with the ability to communicate effectively with audiences at all levels of the organization.
- Proficiency in Google Workspace is required.
- Experience in contact centre operations and/or banking is preferred.
Accreditations:
- Post secondary education (specialization in Business Administration or Event Management) is preferred.
Workplace Arrangements
You will work from our Calgary Campus office (3699 63 Ave NE, Calgary, AB) four days a week, with the option to work remotely one day. This is subject to change based on business needs.
Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.
We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.
What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com
Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.
About ATB Financial
For more than 85 years, ATB has been reimagining the way we do business. We’ve grown from one small treasury branch into Alberta’s largest provincially based financial institution, and we don’t have any plans to slow down now. We power possibility for our clients, our team members and our province—and we’re leading the way to a sustainable, innovative and prosperous future.
About ATB Financial
With $62.0 billion in assets, ATB Financial is a leading financial institution that started in Alberta with the focus of putting people first. Our success comes from our more than 5,000 team members who love to deliver exceptional experiences to over 820,000 clients across our Personal and Business Banking, ATB Wealth Management and ATB Capital Markets businesses. ATB provides expert advice, services and products through our many branches and agencies, our 24-hour Client Care Centre, four entrepreneur centres and our digital banking options. ATB powers possibilities for our clients, communities and beyond.
About the role
Job ID
2028
Work Type
Hybrid
Business unit
Everyday Financial Services
Pay grade
G - OTH
Apply before
01 October 2025
Number of openings
1
Posting type
Internal & External
At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).
Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:
Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.
Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
About the Role
At ATB, we exist to make it possible. We engage with intense curiosity, deep expertise and a genuine obsession for our clients to make their goals possible. Core to delivering on our differentiated client experience is our contact centre (Client Care) that operates 24 hours a day, 363 days a year, locally in Calgary, and handles over 1.2 million client connections annually. With a dedicated team of over 265 knowledgeable professionals, we're more than just a contact centre—we're a trusted partner on our client’s financial journey.
Are you a highly organized and results-driven individual with a passion for organization, coordination, and implementation? Do you have a passion for creating exceptional experiences for both clients and the team members who support them? Do you thrive in a fast paced environment where operational excellence are the keys to your success?
As ATB’s next Client Care Coordinator, you’re a dynamic individual with an exceptional attention to detail, a proactive approach, and a track record of building strong relationships. You will be a key part of our coordination team that supports administrative and office coordination, acting as a key liaison between the leadership team, internal stakeholders, and external partners. The ideal candidate possesses exceptional communication, problem-solving, decision-making and project management skills, with a proven ability to handle confidential information with discretion and professionalism.
Accountabilities
In this role, you will:
- Provide administrative support and office coordination to the Client Care team, handling daily administrative, operational, and project activities.
- Support team members with onboarding, ensuring new team members have the necessary equipment and access.
- Lead the planning, organization, logistics and execution of events.
- Provide administrative support in the recruitment process.
- Manage calendars and coordinate logistics for meetings and events.
- Handle travel arrangements and process expenses and invoices, while monitoring applicable budgets.
- Assist with project management, problem resolution, and vendor relationships and contracts.
- Collaborate with stakeholders to define requirements, and deliverables.
- Interpret, translate, and serve stakeholders by turning requirements into recommended possible solutions.
- Proactively anticipate business needs and make recommendations on administrative processes to drive efficiency, working with minimal supervision.
- Maintain confidentiality around sensitive personnel and business information.
- Establish and sustain strong, positive relationships with stakeholders, maintaining open lines of communication and addressing concerns as they arise.
Skills, Experience and Requirements
We are looking for:
- Minimum 4 years of relevant industry experience in office administration, office coordination, or program coordination.
- Experience with event planning, vendor relationships, invoicing, and budget monitoring.
- Demonstrated experience in calendar management, expense management, and managing logistics for travel, meetings and events.
- Detail-oriented mindset coupled with effective prioritization and organizational abilities.
- A strong ability to manage multiple, sometimes changing priorities and work with minimal supervision. Ability to work independently and as part of a team.
- A knack for problem-solving and a drive to take initiative to find solutions.
- Exceptional interpersonal skills - demonstrated ability to build and maintain strong relationships with stakeholders and manage expectations effectively.
- Excellent verbal and written communication skills, with the ability to communicate effectively with audiences at all levels of the organization.
- Proficiency in Google Workspace is required.
- Experience in contact centre operations and/or banking is preferred.
Accreditations:
- Post secondary education (specialization in Business Administration or Event Management) is preferred.
Workplace Arrangements
You will work from our Calgary Campus office (3699 63 Ave NE, Calgary, AB) four days a week, with the option to work remotely one day. This is subject to change based on business needs.
Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.
We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.
What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com
Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.
About ATB Financial
For more than 85 years, ATB has been reimagining the way we do business. We’ve grown from one small treasury branch into Alberta’s largest provincially based financial institution, and we don’t have any plans to slow down now. We power possibility for our clients, our team members and our province—and we’re leading the way to a sustainable, innovative and prosperous future.
About ATB Financial
With $62.0 billion in assets, ATB Financial is a leading financial institution that started in Alberta with the focus of putting people first. Our success comes from our more than 5,000 team members who love to deliver exceptional experiences to over 820,000 clients across our Personal and Business Banking, ATB Wealth Management and ATB Capital Markets businesses. ATB provides expert advice, services and products through our many branches and agencies, our 24-hour Client Care Centre, four entrepreneur centres and our digital banking options. ATB powers possibilities for our clients, communities and beyond.