If you are looking for a positive work environment, a sense of belonging, purpose and happiness of human dimensions, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place !

Omnitrans is currently searching for a Client Service Representative, International Freight to join our Client Services Team in our International Freight division in Montreal.

The CSR is the official point of contact and responsible assigned clients from time of booking to final delivery of Omnitrans international freight shipments. Ensure that clients are provided with personalized and efficient service that meets Omnitrans’ client experience standards.

Responsibilities

• Establish strong relationships and partnerships with clients at the ground level.
• Understand and anticipate business and operational needs and react accordingly.
• Ensure that all services (from time of booking to delivery) provided meet Omnitrans standards of excellence and respect DRIVE values, including timely responses, proactive problem solving, and with a mindset to put the clients’ needs first.
• Monitor bookings and ensure that pre-alerts are received from agents and are processed in a timely manner.
• Ensure efficient and effective communication with agents and clients to provide them with shipment information and instructions.
• Overseas communications: Handle documentation requests, shipment follow up, schedules and other information, ensure shipment departure timelines are respected and provide updates if needed.
• After Hours Support: check Emails, assist agents and clients with last minute bookings and changes.
• Verify status of bank release and payments due; secure OBL when required.
• Verify data and enter client information in the system when needed.
• Communicate with clients and open files in the system.
• Communicate booking confirmations / instructions to agent.
• Address any client issues, challenges, or performance and service gaps with 3rd party service provider quickly and effectively.
• Ensure client profiles and their specific Standard Operating Procedures (SOP) are maintained and adhered to.
• Perform other general clerical duties.

What You Bring

• Completion of College or equivalent
• Relevant Expertise: minimum 3 years Freight Operations experience
• Knowledge of Cargo Wise , an asset
• Strong organizational and time management skills required, including the proven ability to work in a fast-paced environment with time-sensitive deadlines.
• Thorough understanding of International Business and trading practices
• Proficient computer skills required (MS Office) and can quickly learn the company software and specific programs.
• Strong problem-solving skills, ability to identify root causes and find win/win solutions
• Bilingual (French & English)

What We Offer

• Be part of a well-established international company, combining 45 years of experience in Customs Brokerage & Logistics services.
• Have an impact on the growth of the company.
• A hybrid work environment with 2 days per week at the office.
• 24/7 telemedicine platform and an extra healthcare account expense.
• Have access to a complete insurance program of dental & medical services.
• Grow your career in a reputable company.
• Work in a flexible company with an agile mindset.

#LI-Hybrid

#LI-SK1

Omnitrans is committed to creating and maintaining an accessible and inclusive work environment to eliminate discrimination based on age, skin colour, origin, religion, sex, sexual orientation and any other characteristic.