This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status.

This position has a term length of one year.

Location - This role is in-person. Work primarily takes place at North Campus, Edmonton.

Dispatchers are the first point of contact when calling the University of Alberta Protective Services. They perform a variety of communication and dispatching duties for emergency and non-emergency calls; dispatches UAPS personnel to calls for service; and operates a variety of communications and electronic equipment including radio, telephone, computer, and security and camera monitoring systems. Dispatchers will have their work assigned and overseen by the on duty Sergeant, Patrol Services Division.

The Campus Operations & Services team supports the University of Alberta through a range of essential services and works for operating, maintaining and renewing infrastructure across our campuses.

• Receive, evaluate, and prioritize emergency and non-emergency calls, ensuring critical information is gathered and documented for immediate action.

• Deploy Peace Officers and Security while serving as the primary liaison between campus units and external emergency services (Police, Fire, and EMS).

• Monitor the real-time status and location of field members to ensure officer safety. Insuring Patrol Services Division, the Sergeant and the Inspector are informed of all evolving situations.

• Actively monitor integrated campus security technology, including alarm systems, CCTV networks, and specialized communication tools, to identify and respond to risks.

• Utilize internal databases to conduct background verifications and provide field personnel with essential intelligence while maintaining high-integrity digital logs of all activities within the CAD system.

• Provide professional assistance to the university community, resolving complex inquiries, and managing after-hours communications. While disseminating campus-wide emergency advisories when necessary.

• High School Diploma

• Computer experience with Google applications

• Obtain clear criminal record check with vulnerable sector check

• Must be able to work shift work, up to 12 hours per shift, days, evenings and weekends

• Accurate and efficient typing skills

Preferred Qualifications

• Equivalencies with a High School Diploma and three years’ experience will be considered
• Emergency Communications & Response Certificate
• Experience with Omnigo (Report Exec) Software
• Experience working within a Post-Secondary Environment
• Emergency or Standard First Aid Certification and Level C CPR with AED
• Basic Emergency Management and/or ICS 100
• Suicide Intervention Training

Application Instructions

Click "Apply Now" to submit your resume and cover letter.

As part of your pre-hire screening, you will be required to complete a typing test and an aptitude test. Aptitude testing includes decision making, data accuracy and other relevant skills.

Should you accept employment with the University of Alberta Protective Services you acknowledge and agree to participate in a background security clearance check.

This competition will be used to fill 5 positions.

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.