About the role
Your Opportunity: Reporting to the Clinic Manager, the Unit Clerk provides essential clerical support and ensures the efficient flow of information within the high-volume, fast-paced ambulatory treatment areas of the 1C3 Medical Outpatient Unit (MOU) at WMC and 3A Adult Day Medicine (ADM) at KEC. As the first point of contact for patients, families and healthcare team members, the Unit Clerk plays a key role in delivering a high standard of customer service and interpersonal communication. This position requires strong organizational skills and the ability to coordinate program resources to meet the needs of the patients referred for treatment. The incumbent will act as the primary liaison for patients, families, physicians, social workers, and external agencies. The Unit Clerk must be able to manage patient information and documentation with accuracy and confidentiality. Must be able to demonstrate confidentiality, flexibility, initiative and professionalism in a dynamic healthcare environment.
Description:
As a Unit Clerk, you will be responsible for the efficient flow of communication between health professionals, departments, patients and families while maintaining confidentiality of patient information. You will also be responsible for a variety of administrative tasks which may include reception, greeting and directing visitors, patients and health professionals, maintaining patient records and charts, transcribing and processing physician orders as well as scheduling patient tests and/or treatments. You will also be responsible for performing a range of administrative activities in support of the unit.
- Classification: Unit Clerk
- Union: AUPE GSS
- Unit and Program: 1C3 Medical Outpatient Unit/ 3A Adult Day Medicine
- Primary Location: U of A Hospital
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 0.00
- Posting End Date: 08-SEP-2025
- Employee Class: Casual/Relief
- Date Available: 18-SEP-2025
- Hours per Shift: 7.75
- Length of Shift in weeks: Varies
- Shifts per cycle: Varies
- Shift Pattern: Days, Evenings, Weekends
- Days Off: Other
- Minimum Salary: $26.07
- Maximum Salary: $31.68
- Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12 or equivalent. Completion of an accredited Unit Clerk Course or equivalent training program.
Additional Required Qualifications:
Within 2 years of recent experience in a similar administrative role, specifically within the last year, in a high-volume ambulatory clinic setting. Proficient in Microsoft Office Suite, including Word, Outlook, and Excel. Extensive experience with Connect Care informatics system, having held roles such as Schegistrar. Demonstrated strong multi-tasking, conflict resolution, and conflict management skills in dynamic clinical settings. Capable of independently completing tasks with minimal supervision; currently the sole administrative support in a busy clinic environment. Ability to sustain prolonged computer work, maintaining focus and accuracy over extended periods. Holds current Basic Cardiac Life Support – Healthcare Provider (BCLS-HCP) certification and be able to perform CPR. Must be able to lift and carry 10-15 kg regularly.
Preferred Qualifications:
Within 2 years experience in an ambulatory care setting.
About Alberta Health Services
Alberta Health Services (AHS) is Canada’s first and largest province wide, fully-integrated health system, responsible for delivering health services to the over four million people living in Alberta.
Our skilled and dedicated professionals, support staff and physicians come from numerous disciplines, from all walks of life, and from all corners of the world.
Our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans.
Our five values – compassion, accountability, respect, excellence and safety – are at the heart of everything that we do.
About the role
Your Opportunity: Reporting to the Clinic Manager, the Unit Clerk provides essential clerical support and ensures the efficient flow of information within the high-volume, fast-paced ambulatory treatment areas of the 1C3 Medical Outpatient Unit (MOU) at WMC and 3A Adult Day Medicine (ADM) at KEC. As the first point of contact for patients, families and healthcare team members, the Unit Clerk plays a key role in delivering a high standard of customer service and interpersonal communication. This position requires strong organizational skills and the ability to coordinate program resources to meet the needs of the patients referred for treatment. The incumbent will act as the primary liaison for patients, families, physicians, social workers, and external agencies. The Unit Clerk must be able to manage patient information and documentation with accuracy and confidentiality. Must be able to demonstrate confidentiality, flexibility, initiative and professionalism in a dynamic healthcare environment.
Description:
As a Unit Clerk, you will be responsible for the efficient flow of communication between health professionals, departments, patients and families while maintaining confidentiality of patient information. You will also be responsible for a variety of administrative tasks which may include reception, greeting and directing visitors, patients and health professionals, maintaining patient records and charts, transcribing and processing physician orders as well as scheduling patient tests and/or treatments. You will also be responsible for performing a range of administrative activities in support of the unit.
- Classification: Unit Clerk
- Union: AUPE GSS
- Unit and Program: 1C3 Medical Outpatient Unit/ 3A Adult Day Medicine
- Primary Location: U of A Hospital
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 0.00
- Posting End Date: 08-SEP-2025
- Employee Class: Casual/Relief
- Date Available: 18-SEP-2025
- Hours per Shift: 7.75
- Length of Shift in weeks: Varies
- Shifts per cycle: Varies
- Shift Pattern: Days, Evenings, Weekends
- Days Off: Other
- Minimum Salary: $26.07
- Maximum Salary: $31.68
- Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12 or equivalent. Completion of an accredited Unit Clerk Course or equivalent training program.
Additional Required Qualifications:
Within 2 years of recent experience in a similar administrative role, specifically within the last year, in a high-volume ambulatory clinic setting. Proficient in Microsoft Office Suite, including Word, Outlook, and Excel. Extensive experience with Connect Care informatics system, having held roles such as Schegistrar. Demonstrated strong multi-tasking, conflict resolution, and conflict management skills in dynamic clinical settings. Capable of independently completing tasks with minimal supervision; currently the sole administrative support in a busy clinic environment. Ability to sustain prolonged computer work, maintaining focus and accuracy over extended periods. Holds current Basic Cardiac Life Support – Healthcare Provider (BCLS-HCP) certification and be able to perform CPR. Must be able to lift and carry 10-15 kg regularly.
Preferred Qualifications:
Within 2 years experience in an ambulatory care setting.
About Alberta Health Services
Alberta Health Services (AHS) is Canada’s first and largest province wide, fully-integrated health system, responsible for delivering health services to the over four million people living in Alberta.
Our skilled and dedicated professionals, support staff and physicians come from numerous disciplines, from all walks of life, and from all corners of the world.
Our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans.
Our five values – compassion, accountability, respect, excellence and safety – are at the heart of everything that we do.