General Manager, Service and Hospitality
Top Benefits
About the role
The salary range for this position is $60,000 - $70,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process. This is a posting for an existing job vacancy.
The Service & Hospitality Manager is responsible for delivering an outstanding hospitality experience within a Compass Group Canada site. This role leads front-line service teams to ensure exceptional customer satisfaction, consistent execution of Compass service standards, and operational excellence in a fast-paced foodservice environment. The Manager acts as a key partner to clients, ensuring service delivery aligns with contractual commitments and client expectations.
Now, if you were to come on board as one of our General Managers, we’d ask you to do the following for us:
CUSTOMER & CLIENT EXPERIENCE
- Champion a “people-first” culture that delivers exceptional guest experiences aligned with Compass Group standards
- Build and maintain strong client relationships, acting as a primary point of contact for service-related matters
- Proactively address client and guest feedback, ensuring timely resolution and continuous improvement
- Ensure retail, dining, and hospitality services meet or exceed client expectations
LEADERSHIP & TEAM DEVELOPMENT
- Lead, train, and inspire front-line associates, supervisors, and service teams
- Promote Compass Group’s values, diversity, and inclusion initiatives within the workplace
- Support recruitment, onboarding, scheduling, and performance management
- Coach teams on service excellence, food safety, and operational standards
OPERATIONAL EXCELLENCE
- Oversee day-to-day service operations across dining services, catering, or retail environments
- Ensure strict adherence to Compass Group policies, health & safety regulations, and food safety standards (HACCP)
- Maintain high standards of cleanliness, merchandising, and presentation
- Collaborate with culinary and support teams to deliver seamless service
FINANCIAL & BUSINESS PERFORMANCE
- Support unit financial goals including labour management, cost control, and revenue growth
- Monitor key performance indicators (guest satisfaction, sales, labour, waste)
- Identify opportunities to enhance efficiency, service offerings, and profitability
- Assist with budgeting, forecasting, and reporting requirements
INNOVATION & CONTINUOUS IMPROVEMENT
- Drive service innovation and enhance the overall guest dining experience
- Implement Compass programs, promotions, and national initiatives
- Participate in audits, quality assurance reviews, and continuous improvement plans
Not the right fit? Search for General Manager, Service and Hospitality jobs in Mississauga, Ontario, Canada
About Group Compass Ltee
Compass Group is the world’s leading food service company, specialising in providing food, vending and related contract services on their clients’ premises. The group generates annual revenue of over £16.9 billion and is listed on the London Stock Exchange. Worldwide, Compass Group operates in over 50 countries, at over 50,000 locations employing 600,000 people.
Compass Group (Singapore) is a market leading and fast-growing business, with over 600 employees across 50+ locations. In Singapore, the business currently operates with global brands – EUREST and CHARTWELLS, with a sterling list of clients across business and industry and education sectors. As an industry leader, we keep pace with changing consumer trends and focus on culinary choices that are innovative, nutritious, and sustainable. We pride ourselves on our first-rate health and safety protocols, warm hospitality, excellent service, and flair.
EUREST provides dining services to local, regional, and national companies within the Business & Industry markets. These services include employee dining centres, on-site catering, vending, executive dining rooms and other managed services. Eurest is proud to serve the world’s most respected and successful corporations, including many Fortune 500 companies.
CHARTWELLS takes pride in enhancing school nutrition through helping students make the connection that their diet can affect how they feel, look, and perform. From tailored K-12 culinary programs and school cafeteria management to university dining services, we go above and beyond to exceed expectations.
We’re great at what we do because we love food and how it brings people together to share great times.
Similar Jobs
General Manager, Service and Hospitality
Top Benefits
About the role
The salary range for this position is $60,000 - $70,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process. This is a posting for an existing job vacancy.
The Service & Hospitality Manager is responsible for delivering an outstanding hospitality experience within a Compass Group Canada site. This role leads front-line service teams to ensure exceptional customer satisfaction, consistent execution of Compass service standards, and operational excellence in a fast-paced foodservice environment. The Manager acts as a key partner to clients, ensuring service delivery aligns with contractual commitments and client expectations.
Now, if you were to come on board as one of our General Managers, we’d ask you to do the following for us:
CUSTOMER & CLIENT EXPERIENCE
- Champion a “people-first” culture that delivers exceptional guest experiences aligned with Compass Group standards
- Build and maintain strong client relationships, acting as a primary point of contact for service-related matters
- Proactively address client and guest feedback, ensuring timely resolution and continuous improvement
- Ensure retail, dining, and hospitality services meet or exceed client expectations
LEADERSHIP & TEAM DEVELOPMENT
- Lead, train, and inspire front-line associates, supervisors, and service teams
- Promote Compass Group’s values, diversity, and inclusion initiatives within the workplace
- Support recruitment, onboarding, scheduling, and performance management
- Coach teams on service excellence, food safety, and operational standards
OPERATIONAL EXCELLENCE
- Oversee day-to-day service operations across dining services, catering, or retail environments
- Ensure strict adherence to Compass Group policies, health & safety regulations, and food safety standards (HACCP)
- Maintain high standards of cleanliness, merchandising, and presentation
- Collaborate with culinary and support teams to deliver seamless service
FINANCIAL & BUSINESS PERFORMANCE
- Support unit financial goals including labour management, cost control, and revenue growth
- Monitor key performance indicators (guest satisfaction, sales, labour, waste)
- Identify opportunities to enhance efficiency, service offerings, and profitability
- Assist with budgeting, forecasting, and reporting requirements
INNOVATION & CONTINUOUS IMPROVEMENT
- Drive service innovation and enhance the overall guest dining experience
- Implement Compass programs, promotions, and national initiatives
- Participate in audits, quality assurance reviews, and continuous improvement plans
Not the right fit? Search for General Manager, Service and Hospitality jobs in Mississauga, Ontario, Canada
About Group Compass Ltee
Compass Group is the world’s leading food service company, specialising in providing food, vending and related contract services on their clients’ premises. The group generates annual revenue of over £16.9 billion and is listed on the London Stock Exchange. Worldwide, Compass Group operates in over 50 countries, at over 50,000 locations employing 600,000 people.
Compass Group (Singapore) is a market leading and fast-growing business, with over 600 employees across 50+ locations. In Singapore, the business currently operates with global brands – EUREST and CHARTWELLS, with a sterling list of clients across business and industry and education sectors. As an industry leader, we keep pace with changing consumer trends and focus on culinary choices that are innovative, nutritious, and sustainable. We pride ourselves on our first-rate health and safety protocols, warm hospitality, excellent service, and flair.
EUREST provides dining services to local, regional, and national companies within the Business & Industry markets. These services include employee dining centres, on-site catering, vending, executive dining rooms and other managed services. Eurest is proud to serve the world’s most respected and successful corporations, including many Fortune 500 companies.
CHARTWELLS takes pride in enhancing school nutrition through helping students make the connection that their diet can affect how they feel, look, and perform. From tailored K-12 culinary programs and school cafeteria management to university dining services, we go above and beyond to exceed expectations.
We’re great at what we do because we love food and how it brings people together to share great times.