Customer Service Representative, Administrative Support (6-months contract)
About the role
Career Opportunity
Role Title
Customer Service Representative, Administrative Support (6-months contract)
Purpose of role
The Customer Service Representative, Administrative Support, is accountable for providing excellent customer service and administrative support to our Client Support agents.
Job Description
Key Responsibilities
- Send emails and mail Lapse Notices as part of the Lapse Automation Process
- Send email confirmations to Brokers and/or MGA’s
- Assist with filing duties and indexing documents
- Mail letters and cheques
- Update system and notes
- Assist with some transactions in CRM
- Other duties as required
Key Qualifications
- Education (minimum required): Post-secondary education
- Experience (minimum required): 3-5 years of customer service experience with a passion for service excellence is an asset
- Administrative experience preferred
- Strong attention to detail and accuracy
- Excellent communication skills
- Ability to work independently and as part of a team
- Ability to meet tight timelines under pressure while delivering quality service
#LI-Hybrid
Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.
Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email
in advance of your appointment.
Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.
About Foresters Financial
Foresters Financial is redefining the life insurance and individual savings industry across the U.S., Canada and UK by enriching the lives, communities, and overall well-being of its members. Agents and members alike appreciate the turnkey-decisioned product offerings and end-to-end digitized processes that make it easy to get life insurance without traditional medical exams. State-of-the-art mobile tools help agents deliver tailored plans to prospective and current members. Dedicated to its members’ well-being, Foresters offers a suite of member benefits and is redefining the conventional life insurance model, bringing improved financial security and overall wellness to everyday North American families. Foresters recently merged with Canada Protection Plan to become a leading life insurance distributor in Canada. Foresters Financial is the trade name for The Independent Order of Foresters, the oldest non-denominational fraternal benefit society. For 23 straight years, The Independent Order of Foresters has received an “A” (Excellent) rating from A.M. Best.
Customer Service Representative, Administrative Support (6-months contract)
About the role
Career Opportunity
Role Title
Customer Service Representative, Administrative Support (6-months contract)
Purpose of role
The Customer Service Representative, Administrative Support, is accountable for providing excellent customer service and administrative support to our Client Support agents.
Job Description
Key Responsibilities
- Send emails and mail Lapse Notices as part of the Lapse Automation Process
- Send email confirmations to Brokers and/or MGA’s
- Assist with filing duties and indexing documents
- Mail letters and cheques
- Update system and notes
- Assist with some transactions in CRM
- Other duties as required
Key Qualifications
- Education (minimum required): Post-secondary education
- Experience (minimum required): 3-5 years of customer service experience with a passion for service excellence is an asset
- Administrative experience preferred
- Strong attention to detail and accuracy
- Excellent communication skills
- Ability to work independently and as part of a team
- Ability to meet tight timelines under pressure while delivering quality service
#LI-Hybrid
Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.
Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email
in advance of your appointment.
Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.
About Foresters Financial
Foresters Financial is redefining the life insurance and individual savings industry across the U.S., Canada and UK by enriching the lives, communities, and overall well-being of its members. Agents and members alike appreciate the turnkey-decisioned product offerings and end-to-end digitized processes that make it easy to get life insurance without traditional medical exams. State-of-the-art mobile tools help agents deliver tailored plans to prospective and current members. Dedicated to its members’ well-being, Foresters offers a suite of member benefits and is redefining the conventional life insurance model, bringing improved financial security and overall wellness to everyday North American families. Foresters recently merged with Canada Protection Plan to become a leading life insurance distributor in Canada. Foresters Financial is the trade name for The Independent Order of Foresters, the oldest non-denominational fraternal benefit society. For 23 straight years, The Independent Order of Foresters has received an “A” (Excellent) rating from A.M. Best.