Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction

Robertson is seeking a skilled Business Analyst II to join our client in support of an existing vacancy.

Contract Period: 3 months with potential to extend or convert

Pay Rate: TBD Location: Toronto, ON Location Type: Hybrid Business Hours: Monday-Friday, Core business hours

Job Responsibilities

Lead a structured, disciplined business analysis approach to plan, elicit, analyze, document, communicate, and manage business requirements throughout the project lifecycle Apply a wide range of requirements elicitation techniques (e.g., workshops, interviews, process walkthroughs, document analysis) to probe, challenge, clarify, and validate requirements with business and technology stakeholders Identify, document, and validate current state business processes, and collaborate with business and technology partners to design and document future state processes and solutions leveraging IBM TRIRIGA best practices Act as a key liaison between stakeholders and technology delivery teams, ensuring clear understanding and translation of business needs Functional and system requirements Testing strategies and artifacts Collaborate closely with technology partners, and stakeholders to provide recommendations that support effective solution design, configuration, and delivery within the TRIRIGA platform Ensure project issues, risks, and concerns related to requirements are proactively identified, clearly articulated, tracked, and resolved (including dependencies, assumptions, constraints, and scope considerations) Proactively identify and manage requirements related risks and impacts, anticipating downstream effects on delivery, operations, and business readiness Contribute to quality assurance activities Supporting the development and review of test scenarios and test scripts Participating in system testing and user acceptance testing (UAT) Communicating defects, issues, and supporting resolution Work independently with minimal supervision, while effectively managing priorities, timelines, and stakeholder expectations in a complex enterprise environment Experience & Qualification Requirements: 3+ years of experience as a Business Analyst Hands-on experience working with workflow-driven enterprise platforms IBM TRIRIGA Pega or similar case management / workflow-based applications Workflow-based systems, including process flows, approvals, states, and lifecycle management How enterprise platforms drive and control business processes through system configuration Out-of-the-box (OOTB) functionality vs. customization trade-offs Work directly within applications to analyze and understand end-to-end process flows and system behavior Interpret how workflows and modules function across different parts of the platform Translate platform capabilities into clear, structured functional documentation and process designs Experience producing high-quality documentation, including process flows, functional requirements, and system-level descriptions Experience working in complex, cross-functional enterprise environments, partnering with both business and technology teams Strong analytical, problem-solving, and communication skills Experience working in Agile or hybrid delivery models, including use of tools such as Jira and Confluence BA / BSA Experience, working with Workflow applications / TRIRIGA Agile\ Jira\ Confluence experience Strong communication skills Attention to detail How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.

We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.

Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.