Location: Toronto

Contact duration: October 31 2026

Key Responsibilities:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

• Apply a structured methodology and lead change management activities across the Global Payment Platforms initiative payment engine modernization

• Apply a change management process to create a strategy to support adoption of the changes required by a project or initiative based on a change impact assessment

• Support the design, development, delivery, and management of communications

• Define and measure success metrics and monitor change progress

• Conduct impact analysis, assess change readiness, and identify key stakeholders

Lead Change Management and Training definition, planning and execution, including:

o Working closely with the Director in the strategic definition, management, and execution of the change management plan, along with a variety of support tools and templates, to manage the development and execution of the change management deliverables

o Supporting the transformational nature of the program to align with the strategy and to drive adoption and sustainment across impacted groups and stakeholders

o Providing day-to-day management of change management plans, including working with the business line communication and training teams to deliver effective materials to partners

Direct Strategic Message Development and Communication by:

o Utilizing key messages, impact assessments, industry material, and benefits to support the development of communications materials for internal and external stakeholders and clients, taking a proactive, timely, and customer-centric approach

o Coordinating review and approval across key stakeholders including work back schedules and publication timelines to ensure timely execution

Partner with Product Owners to drive change management efforts by:

o Leading with an end-to-end mindset, where business, technology and operations are all considered when making decisions that drive change

o Conducting needs analysis/analyzing recommended and/or implemented changes

o Ensuring proper determination of workflow effort differences between existing and recommended processes

o Identifying areas for improvement and assessing cost efficiency and risk

o Ensuring cross-departmental socialization on program status, as well as highlighting key risks and major constraints

o Rolling out the change in a feedback driven manner, adjusting/evolving as necessary

Serve as a relationship manager, facilitator, and relationship-builder among key stakeholders with sometimes competing priorities by:

o Overseeing/coordinating partner socialization around major themes of change and proposed initiatives

o Managing day-to-day relationship with internal partners (e.g., operations, client service & support teams, sales, and segment owners) to ensure visibility to upcoming initiatives requiring integration, communication, and change management support

o Participating in, and helping to coordinate the execution of various committees designed to increase program transparency with internal partners

o Meeting regularly with program peers and leads to ensure visibility on program milestones, impacts, and industry timelines to evaluate support required; identifies integration opportunities with other in-flight and planned initiatives

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of his/her respective areas in accordance with bank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

• Champions a high-performance environment and contributes to an inclusive work environment.

Must Have Skills:

• 5-8 years Strong understanding of change management methodology and/or experience participating in initiatives requiring organizational change. Please highlight the most recent example.

• 3-5 years ability to translate technical and complex information into key benefits appropriate for a non-technical audience

• 3-5 years proven track record managing multiple cross-functional business, partner, and customer relationships

• 5-8 years of experience influencing leaders and senior executives

• 3-5 years of working experience in change management or corporate communications

Nice-To-Have Skills:

• ADKAR framework certification

• Payments domain knowledge

Soft Skills Required:

• Exceptional communication skills, both written and verbal (experience developing and executing on communication plans)

• Able to work effectively at all levels in an organization

• Strong interpersonal, communication, and relationship management skills

Education & Certificates:

Undergraduate and above level preferred, and change management certification or designation desired.