MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, qʼʷa:n̓ƛʼən̓, SEMYOME and Matsqui nations where we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces™ in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces™ in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

JOIN OUR TEAM!

We are looking for a motivated Community Action Plan for Children (CAPC) Family Support Worker to join our Family & Settlement Programs team! Not sure if you're 100% qualified? We encourage you to apply anyway! MOSAIC is an equal opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.

POSITION FUNCTION:

The Family Support Worker provides culturally appropriate Early Childhood Development (ECD) and family-focused development services and program delivery support for newcomer parents and caregivers with children from 0 to 6 or from 0 to 12 years.
This position carries a small case load. Work may include community development activities to specific ethno-cultural communities, help to develop social support networks, enhancing newcomers’ connection to community resources, and facilitation of integration into the larger community.

KEY DUTIES AND RESPONSIBILITIES:

• Family Focused Newcomer Learning with a small case load
  • Organize monthly schedules for parenting, child development, and relevant settlement group information sessions.
  • Liaise with Family Centre community partners (Fraser Health, MCFS, Burnaby Parks and Recreation, and the School District) to arrange speakers for relevant group information topics
  • Liaise with external community service providers to arrange tours or speakers to represent their services via the Newcomers Group
  • Develop, organize, and maintain up-to-date curriculum for monthly sessions of the Newcomers’ Group with related contact and supplementary information for the sessions
  • Support assigned client families with orientation, action planning, agency referrals, and transition plans while in the NCCF program.
    • Respond to parent, family, and community requests for information and resources
  • Support the parent/caregiver—child relationship
    • Help parents/caregivers reflect on their child’s learning and development with a Canadian context
    • Encourage parent/caregiver involvement and participation in the program
    • Model Canadian early learning activities, including stories, music, and art, to help children grow linguistically, physically, socially, and emotionally
    • Respect parental and cultural values, goals, and expectations
  • Promote awareness of quality early learning and parenting in the Canadian context and interpret trends in these areas
• Provide culturally appropriate Early Childhood Development (ECD) and family-focused settlement services
  • Provide learning activities, monitoring and support for children’s developmental domains, and facilitate Canadian childhood learning parenting for caregivers
    • May plan, organize, and facilitate play-based activities to prepare children and/youth for entry into mainstream programming
    • Plan all activities with a focus on settlement and ECD domains
    • May collaborate with local health practitioners, community partners, and parents to assess parent settlement and youth development needs
    • Make referrals to internal and/or external community-based services
  • May identify and design culturally sensitive services and/or programs or projects that match the client
    • Ensure the program is inclusive and sensitive to the social, cultural, linguistic, and economic values of refugee and immigrant families in the process of local community integration
  • Coordinate and facilitate ongoing and/or special activities in a manner consistent with MOSAIC policy, procedures, and contract guidelines
    • May assist with snacks/meals in collaboration with the nutrition specialist/cook
  • May carry a small client caseload while working with program staff and community partners to make referrals to external programs
    • Support assigned client families with orientation, action planning, agency referrals, transition plans, and home visits if required
    • Respond to parent, family, and community requests for information and resources
    • Promote, support, and facilitate parent/caregiver-child relationships; provide support for parenting related settlement challenges; provide opportunities for parents/caregivers to observe and practice Canadian parenting strategies
    • Assist in identifying clients’ needs and support clients to independently access community resources
  • Participate in the follow-up, implementation and review process of program evaluation
  • Submit petty cash, invoices, and payroll requests for approval in accordance with MOSAIC financial policies
  • Promote awareness of quality child and youth learning, development, and parenting in the Canadian context and interpret trends in these areas.
• Provide one-on-one detailed needs assessment and referrals, information and orientation, group orientation and information, guided pathway support, community connections, client outreach, service bridging, resource development, and delivery assistance to eligible clients

  • Assists in identifying clients’ needs and supports clients to independently access community resources

  • Provides one-on-one basic employment related information, support, and referrals

    • Application support for applying for a work permit, social insurance number
    • Providing basic information about the labour market
    • Employment information for persons with no status prior to making refugee claims, and during the refugee claim process

  • Meets minimum number of unique clients per week and program specific clients per month as assigned by the manager as part of the Funding Contract Agreement

    • May develop individual Work Plans showing action plan/timelines to meet unique client caseload, service objectives, output, and outcomes
    • Complete assignments/tasks assigned by Manager to support Client Learning Analysis (CARF expectations)

  • Meets Settlement Outputs and Outcomes as per the Funding Contract Agreement

  • Use a strength-based approach to help address risk factors

  • Develop a client-centered care plan, and support youth in implementing it to achieve their individual goals

  • Provide counselling support, accompaniment, resource information, advocacy, and referral as needed

  • Work collaboratively with the team; facilitate program team meetings, coordinate the development of an action plan for the care team, monitor progress, and adjust as needed

QUALIFICATIONS:

• Knowledge of Issues facing refugees and immigrants; broad knowledge of early childhood development and relevant community resources; Program/project development, community development, documentation of services and diversity; standard office equipment; case management, and specific knowledge related to the function or the focus of the program, project, or service

• Early Childhood Certificate and/or experience working with children 0-6 years or 0-12 years and their families as appropriate for the program or project or service, and/or a certificate or diploma or course work in related fields, or a combination of training and experience in an area related to the program, project, or service.

• Experience: At least 1-2 years of experience working in community development, settlement, and/or employment programs; implementing policies and procedures, work with immigrant populations and/or diverse cultural backgrounds, and/or comparable education or other program, project or focus specialties

• Education/ Certifications: Bachelor’s Degree in Social Services, Humanities, or Counselling or a related field, or high school completion and a certificate or diploma or course work in related fields, or a combination of training and experience in an area related to the program, project, or service.

• Child Safe or First Aid Certificate required;

• Food Safe Certificate required;

• Current, satisfactory Criminal Record Check required

Skills/ Abilities:

• Strong communication skills

• Advocacy

• Able to work independently and with a team

• Presentation, workshop, and facilitation skills both in-person and online

• MS Office suite, publishing software, database. OCMS knowledge and experience an asset

• Customer service skills

• English communication skills, other languages an asset

• Cultural awareness and cross-cultural counselling skills

• Organized and able to set priorities and meet deadlines

• Problem-solving skills

• Ability to take initiative

• Tactful, discrete, diplomatic, patient, flexible

COMPENSATION: $28.58 - $29.25 per hour

HOURS: 17 hours per week; fixed term until September 24, 2026

The successful Candidate must be able to commute to the Boundary office, 5575 Boundary Rd, Vancouver and Public Library, Argyle Street, Vancouver, BC

DEADLINE: by 4:30pm, Friday September 5, 2025

IMPORTANT NOTES:

• MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
• Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
• We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct. As of September 18, 2023 MOSAIC’s HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.