Supervisor, Starbucks, Full Time
About the role
- Carefully prepares beverages according to customer specifications, including but not limited to coffee, tea, and espresso.
- Serves guests using principles of outstanding customer service.
- Maintains stock levels of items within the micromarket, including but not limited to milk and cold beverages as required.
- Completes assigned side duties in a timely and efficient manner; side duties may include but are not limited to: restocking, organizing stock rooms, checking all expiry dates on products, counting inventory.
- Organizes the chairs within the lounge area and seating area.
- Sanitizes all high-touchpoint surfaces every two hours, or when soiled visibly.
- Refills the coffee machine hopper with coffee beans.
- Checks, cleans and refills the condiment station as required.
- General cleaning duties, including washing, rinsing and sanitizing all smallwares, cleaning display cases and rinsing the espresso machine.
- Uses the UKG clock to sign in and out for the assigned shift in a timely manner
Follows all Optimum Service Training techniques to ensure exceptional customer
service during service.
- Acts with purpose and intention – uses effective time management skills.
- Interacts with customers and resolves customer complaints politely and promptly.
- Uses the Volante system to record sales and transactions, including recording payment.
- Checks all items within the assign area for expiration weekly and removed items that are past their best before date; follows FIFO and FEFO procedures at all times.
- Completes fridge/freezer temperature checks and other HSQA logs as assigned by supervisor.
- Replenishes non-alcoholic beverages and general supplies while maintaining cleanliness of service areas.
- Must interact with co-workers in order to ensure compliance with company service standards, and company inventory and cash control procedures.
- Always follows all uniform and jewelry policy as per brand and company standards.
- Must always follow all health and safety and quality assurance company policies.
- Must complete 24/7 training within one month of start date, and annually thereafter.
CORE COMPETENCIES
The barista should demonstrate the following core competencies consistently:
- Attention to Detail and Organizational Skills
- Effective and timely communication with both guests and internal stakeholders to ensure event success, including providing exceptional customer service
- Maintains a professional appearance and demeanor at all times
- Ability to work at a fast pace
- Ability to remain calm under pressure and deal with unexpected situations and customer concerns.
Not the right fit? Search for Supervisor, Starbucks, Full Time jobs in Vancouver, British Columbia, Canada
About Havergal College
For 130 years, Havergal has provided young women with an exceptional education in an environment that encourages both inquiry and curiosity, and celebrates community. In 1894, Havergal’s founding principal, Ellen Knox, defined the school’s mission with the question she posed to her students -- “What are you going to do?”
That question continues to guide Havergal and its students through the challenges that come from a constantly changing world. Its influence is evident in our students and graduates to this day: women making a difference for good in the world by living their lives with purpose and as involved citizens.
Similar Jobs
Supervisor, Starbucks, Full Time
About the role
- Carefully prepares beverages according to customer specifications, including but not limited to coffee, tea, and espresso.
- Serves guests using principles of outstanding customer service.
- Maintains stock levels of items within the micromarket, including but not limited to milk and cold beverages as required.
- Completes assigned side duties in a timely and efficient manner; side duties may include but are not limited to: restocking, organizing stock rooms, checking all expiry dates on products, counting inventory.
- Organizes the chairs within the lounge area and seating area.
- Sanitizes all high-touchpoint surfaces every two hours, or when soiled visibly.
- Refills the coffee machine hopper with coffee beans.
- Checks, cleans and refills the condiment station as required.
- General cleaning duties, including washing, rinsing and sanitizing all smallwares, cleaning display cases and rinsing the espresso machine.
- Uses the UKG clock to sign in and out for the assigned shift in a timely manner
Follows all Optimum Service Training techniques to ensure exceptional customer
service during service.
- Acts with purpose and intention – uses effective time management skills.
- Interacts with customers and resolves customer complaints politely and promptly.
- Uses the Volante system to record sales and transactions, including recording payment.
- Checks all items within the assign area for expiration weekly and removed items that are past their best before date; follows FIFO and FEFO procedures at all times.
- Completes fridge/freezer temperature checks and other HSQA logs as assigned by supervisor.
- Replenishes non-alcoholic beverages and general supplies while maintaining cleanliness of service areas.
- Must interact with co-workers in order to ensure compliance with company service standards, and company inventory and cash control procedures.
- Always follows all uniform and jewelry policy as per brand and company standards.
- Must always follow all health and safety and quality assurance company policies.
- Must complete 24/7 training within one month of start date, and annually thereafter.
CORE COMPETENCIES
The barista should demonstrate the following core competencies consistently:
- Attention to Detail and Organizational Skills
- Effective and timely communication with both guests and internal stakeholders to ensure event success, including providing exceptional customer service
- Maintains a professional appearance and demeanor at all times
- Ability to work at a fast pace
- Ability to remain calm under pressure and deal with unexpected situations and customer concerns.
Not the right fit? Search for Supervisor, Starbucks, Full Time jobs in Vancouver, British Columbia, Canada
About Havergal College
For 130 years, Havergal has provided young women with an exceptional education in an environment that encourages both inquiry and curiosity, and celebrates community. In 1894, Havergal’s founding principal, Ellen Knox, defined the school’s mission with the question she posed to her students -- “What are you going to do?”
That question continues to guide Havergal and its students through the challenges that come from a constantly changing world. Its influence is evident in our students and graduates to this day: women making a difference for good in the world by living their lives with purpose and as involved citizens.