IT Support Analyst
Top Benefits
About the role
IT Support Analyst - INF005151
Employment Type**:** Permanent Full-time
Location(s)****: SK-Rgna-Regina
Ministry**:** 036 Social Services
Salary Range**:** $36.703- $45.993 Hourly
Grade**:** SGEU.10.
The Ministry of Social Services invests in positive outcomes for people in areas of income support, child and family services, supports for persons with disabilities and affordable housing. We work with citizens as they build better lives for themselves through economic independence, strong families, and strong community organizations.
The Opportunity
The IT Services Branch is seeking a highly motivated, innovative, and customer focused service professional for the position of a IT Support Analyst. In this position you will function as part of a team that will provide the first level of business system support to frontline users for the Income Assistance and related Divisions. Support to the various business systems used by Income Assistance, include but are not limited to various platforms such as Microsoft Office Suite, Dynamics CRM 365 and SharePoint, as well as PowerBuilder, and mainframe.
Key Responsibilities: Provide first level troubleshooting and analysis for critical business systems and programs developed to meet business needs.
- Analysis, research, and problem solving with technical vendors to provide information or recommendations on complex issues.
- Use critical thinking to proactively identify trends and provide options and recommendations to resolve issues or improve the system.
- Facilitate requirements gathering with multiple stakeholders’, technical partners, or business leads often with varying outcomes to be achieved.
- Communicate and translate between business and technical language to ensure accuracy of intent and to build testing plans and implementation of system enhancements.
- Act as the liaison between the business and technical service provider(s) to ensure production systems are running efficiently and effectively.
The Ideal Candidate
To be successful in this position, you will have proven experience in customer service with an IT focused approach to problem solving, critical thinking and analysis combined with exceptional communication skills. You will also be familiar with IT quality assurance and project principles with the ability to understand technical issues on a variety of software platforms. Your ability to develop and maintain cohesive and respectful working relationships with stakeholders of all levels is essential.
Typically, the knowledge and skills for this position are acquired through a diploma or degree in Computer Science, Business Administration or a related discipline along with several years experience working in a customer service sector. A combination of education and experience will be considered. Knowledge of Social Services programs, processes and procedures would be an asset.
What We Offer:
- Dynamic, challenging work for talented individuals.
- Positive, inclusive work environments.
- A competitive salary.
- Comprehensive benefits package including pension.
- Training and support.
- Vacation, earned days off (EDO) and other types of leave.
- Advancement opportunities.
We are committed to workplace diversity.
Hours of Work**:** A - SGEU Office 36 - one day off every two weeks
Number of Openings**:** 1
Closing Date: Oct 9, 2025, 12:59:00 AM
About Government of Saskatchewan
Welcome to the Government of Saskatchewan’s LinkedIn Page!
This page has information about our current career opportunities, who our teams are, and why we are the choice for your next career adventure.
When you join the Government of Saskatchewan Public Service, you’ll be part of a community that values diversity, innovation, and collaboration. We are one of the largest employers in Saskatchewan, offering diverse and fulfilling opportunities that enable you to make a difference in our province and in the lives of our residents. With approximately 12,000 employees in locations throughout the province, we are committed to building a stronger Saskatchewan for current and future generations.
Visit https://www.saskatchewan.ca/careers page to explore more ways of connecting with us.
IT Support Analyst
Top Benefits
About the role
IT Support Analyst - INF005151
Employment Type**:** Permanent Full-time
Location(s)****: SK-Rgna-Regina
Ministry**:** 036 Social Services
Salary Range**:** $36.703- $45.993 Hourly
Grade**:** SGEU.10.
The Ministry of Social Services invests in positive outcomes for people in areas of income support, child and family services, supports for persons with disabilities and affordable housing. We work with citizens as they build better lives for themselves through economic independence, strong families, and strong community organizations.
The Opportunity
The IT Services Branch is seeking a highly motivated, innovative, and customer focused service professional for the position of a IT Support Analyst. In this position you will function as part of a team that will provide the first level of business system support to frontline users for the Income Assistance and related Divisions. Support to the various business systems used by Income Assistance, include but are not limited to various platforms such as Microsoft Office Suite, Dynamics CRM 365 and SharePoint, as well as PowerBuilder, and mainframe.
Key Responsibilities: Provide first level troubleshooting and analysis for critical business systems and programs developed to meet business needs.
- Analysis, research, and problem solving with technical vendors to provide information or recommendations on complex issues.
- Use critical thinking to proactively identify trends and provide options and recommendations to resolve issues or improve the system.
- Facilitate requirements gathering with multiple stakeholders’, technical partners, or business leads often with varying outcomes to be achieved.
- Communicate and translate between business and technical language to ensure accuracy of intent and to build testing plans and implementation of system enhancements.
- Act as the liaison between the business and technical service provider(s) to ensure production systems are running efficiently and effectively.
The Ideal Candidate
To be successful in this position, you will have proven experience in customer service with an IT focused approach to problem solving, critical thinking and analysis combined with exceptional communication skills. You will also be familiar with IT quality assurance and project principles with the ability to understand technical issues on a variety of software platforms. Your ability to develop and maintain cohesive and respectful working relationships with stakeholders of all levels is essential.
Typically, the knowledge and skills for this position are acquired through a diploma or degree in Computer Science, Business Administration or a related discipline along with several years experience working in a customer service sector. A combination of education and experience will be considered. Knowledge of Social Services programs, processes and procedures would be an asset.
What We Offer:
- Dynamic, challenging work for talented individuals.
- Positive, inclusive work environments.
- A competitive salary.
- Comprehensive benefits package including pension.
- Training and support.
- Vacation, earned days off (EDO) and other types of leave.
- Advancement opportunities.
We are committed to workplace diversity.
Hours of Work**:** A - SGEU Office 36 - one day off every two weeks
Number of Openings**:** 1
Closing Date: Oct 9, 2025, 12:59:00 AM
About Government of Saskatchewan
Welcome to the Government of Saskatchewan’s LinkedIn Page!
This page has information about our current career opportunities, who our teams are, and why we are the choice for your next career adventure.
When you join the Government of Saskatchewan Public Service, you’ll be part of a community that values diversity, innovation, and collaboration. We are one of the largest employers in Saskatchewan, offering diverse and fulfilling opportunities that enable you to make a difference in our province and in the lives of our residents. With approximately 12,000 employees in locations throughout the province, we are committed to building a stronger Saskatchewan for current and future generations.
Visit https://www.saskatchewan.ca/careers page to explore more ways of connecting with us.