Customer Service Representative
About the role
Division: Corporate Financial Services
Department: Corporate Revenue
Term: 2 Permanent Full Time positions available.
Closing Date: 04/01/2026
Labour Group: CUPE 59
Posting: 5142
Job Summary
Under supervision of the CSR Supervisor, this position processes documents and responds to enquiries related to utility servicing and billing, property taxes, parking tickets and permits, booting and impounding of vehicles, general licences etc.
Duties & Responsibilities
- Receives and processes applications, transfers and disconnection requests for utility services fromcustomers at the counter, by telephone and through correspondence.
- Responds to written, telephone and in-person enquiries regarding property taxes, e.g. levy calculations, legal descriptions, liens and tax certificate processing.
- Responds to written, telephone and in-person customer enquiries and complaints regarding utility billing and related issues, such as Equalized Payment Plan and direct debit.
- Responds to written, telephone and in-person customer enquiries and complaints regarding parking tickets.
- Processes business licence applications, responds to related enquiries, collects fees and issues licences in accordance with established policies and procedures.
- Responds to enquiries and complaints related to the Traffic, Animal Control and Noise Bylaws.
- Processes applications for parking permits.
- Assists with the training of new staff, as required.
- Performs other related duties as assigned.
Qualifications
Education, Training and Experience Requirements:
- Graduation from a business college
OR
Graduation from a one year, post-secondary business related program. - Typing speed of 45+ words per minute.
- Four years of progressively responsible customer service experience as the primary function, involving direct resolution of complex external customer concerns and accurate processing of automated transaction data.
Requires Security Check
Acceptable current Criminal Record Check (CRC) upon offer of employment.
**Weekly Hours:**36.67
Salary Range:$64,050.24 to $70,614.96 CAD per annum (2026 rates)
Diversity, Equity and Inclusion
The City of Saskatoon offers an inclusive workplace that embraces diverse backgrounds. As an equity partner with the Saskatchewan Human Rights Commission (SHRC), the City commits to diversity, equity and inclusion in our workplaces. By having our workforce reflect the community we serve, we support the realization of miyo-pimatisiwin, (me-o-pi-ma-ti-si-win) “the good life”, for all residents. To learn more about Diversity, Equity and Inclusion at the City, please visit Saskatoon.ca/diversity
Accommodation
The City of Saskatoon strives to provide an accessible and inclusive workplace for all, including throughout the application and selection process through reasonable access and accommodations. Should you require accommodation through any stage of the recruitment process, please email talentacquisition@saskatoon.ca.
While we appreciate all applications we receive, only candidates under consideration will be contacted.
Our Recruitment Process: Application > Posting Closes > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to the City
Not the right fit? Search for Customer Service Representative jobs in Saskatoon, SK
About City of Saskatoon, SK
Saskatoon continues to be Canada’s fastest growing city, and this strong population growth creates a workplace culture where exciting and rewarding opportunities for a dynamic and fulfilling career await.
The City of Saskatoon aims to be the best managed city in Canada by focusing on continuous improvement, innovation, and attracting talented people from all over Canada and around the globe – people committed to our Corporate Values – Trust, Integrity, Respect, Safety and Courage.
We are proud of our:
*Provincial and National Recognition as a best employer: Canada's Best Diversity Employer 2019 and Saskatchewan Top Employer 2019. *Long-term career building with desirable benefits and compensation *An inclusive workplace that embraces diverse backgrounds *A workplace where safety is a top priority.
Employee Benefits include:
- Health Benefit Plan
- Pension Plan
- Professional Development Opportunities
- Sport and Computer Equipment Loans
- Leisure Pass Subsidy
- Eco Pass Subsidy
- Employee-Owned Credit Union
- Top-up of salary on maternity leave up to 15 weeks
- Tuition Reimbursement
- Deferred Salary Leave Program
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Customer Service Representative
About the role
Division: Corporate Financial Services
Department: Corporate Revenue
Term: 2 Permanent Full Time positions available.
Closing Date: 04/01/2026
Labour Group: CUPE 59
Posting: 5142
Job Summary
Under supervision of the CSR Supervisor, this position processes documents and responds to enquiries related to utility servicing and billing, property taxes, parking tickets and permits, booting and impounding of vehicles, general licences etc.
Duties & Responsibilities
- Receives and processes applications, transfers and disconnection requests for utility services fromcustomers at the counter, by telephone and through correspondence.
- Responds to written, telephone and in-person enquiries regarding property taxes, e.g. levy calculations, legal descriptions, liens and tax certificate processing.
- Responds to written, telephone and in-person customer enquiries and complaints regarding utility billing and related issues, such as Equalized Payment Plan and direct debit.
- Responds to written, telephone and in-person customer enquiries and complaints regarding parking tickets.
- Processes business licence applications, responds to related enquiries, collects fees and issues licences in accordance with established policies and procedures.
- Responds to enquiries and complaints related to the Traffic, Animal Control and Noise Bylaws.
- Processes applications for parking permits.
- Assists with the training of new staff, as required.
- Performs other related duties as assigned.
Qualifications
Education, Training and Experience Requirements:
- Graduation from a business college
OR
Graduation from a one year, post-secondary business related program. - Typing speed of 45+ words per minute.
- Four years of progressively responsible customer service experience as the primary function, involving direct resolution of complex external customer concerns and accurate processing of automated transaction data.
Requires Security Check
Acceptable current Criminal Record Check (CRC) upon offer of employment.
**Weekly Hours:**36.67
Salary Range:$64,050.24 to $70,614.96 CAD per annum (2026 rates)
Diversity, Equity and Inclusion
The City of Saskatoon offers an inclusive workplace that embraces diverse backgrounds. As an equity partner with the Saskatchewan Human Rights Commission (SHRC), the City commits to diversity, equity and inclusion in our workplaces. By having our workforce reflect the community we serve, we support the realization of miyo-pimatisiwin, (me-o-pi-ma-ti-si-win) “the good life”, for all residents. To learn more about Diversity, Equity and Inclusion at the City, please visit Saskatoon.ca/diversity
Accommodation
The City of Saskatoon strives to provide an accessible and inclusive workplace for all, including throughout the application and selection process through reasonable access and accommodations. Should you require accommodation through any stage of the recruitment process, please email talentacquisition@saskatoon.ca.
While we appreciate all applications we receive, only candidates under consideration will be contacted.
Our Recruitment Process: Application > Posting Closes > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to the City
Not the right fit? Search for Customer Service Representative jobs in Saskatoon, SK
About City of Saskatoon, SK
Saskatoon continues to be Canada’s fastest growing city, and this strong population growth creates a workplace culture where exciting and rewarding opportunities for a dynamic and fulfilling career await.
The City of Saskatoon aims to be the best managed city in Canada by focusing on continuous improvement, innovation, and attracting talented people from all over Canada and around the globe – people committed to our Corporate Values – Trust, Integrity, Respect, Safety and Courage.
We are proud of our:
*Provincial and National Recognition as a best employer: Canada's Best Diversity Employer 2019 and Saskatchewan Top Employer 2019. *Long-term career building with desirable benefits and compensation *An inclusive workplace that embraces diverse backgrounds *A workplace where safety is a top priority.
Employee Benefits include:
- Health Benefit Plan
- Pension Plan
- Professional Development Opportunities
- Sport and Computer Equipment Loans
- Leisure Pass Subsidy
- Eco Pass Subsidy
- Employee-Owned Credit Union
- Top-up of salary on maternity leave up to 15 weeks
- Tuition Reimbursement
- Deferred Salary Leave Program