About the role
Job Description
WHAT IS THE OPPORTUNITY?
As a member of the HR Digital Solutions team, you will be responsible for the configuration, on-going development and maintenance of the HR ServiceNow platform (HR Service Delivery). Your contributions will directly impact the experience of over 80,000 RBC employees globally. The role provides deep technical experience in implementing best practice solutions that support ITIL (IT Infrastructure Library) based processes within the organization. The successful candidate must be able to foster positive relationships, be solution oriented and have a keen attention to detail.
WHAT WILL YOU DO?
- Support small to large development or maintenance projects (multiple projects - one application with multiple interfaces and/or third parties)
- Provide input into high level and detailed technical specifications for small to medium projects
- Contribute to the on-going design and enhancement of HR ServiceNow to reflect RBC HR’s Service Delivery requirements
- Apply a design thinking mindset where the user is as the center of the solution
- Engage with HR Centres of Expertise, Enterprise Technology teams and other key stakeholders to gather and clarify business requirements, then translate them into system configurations
- Assist in prioritizing backlog to ensure the most critical work is being addressed
- Assess and communicate risks associated with the change and strategy to mitigate the risks
- Impact and influence to ensure stakeholder buy-in and support of the product lifecycle
- Enable others to work collaboratively across functional groups by establishing and maintaining a culture of trust and shared vision
WHAT DO YOU NEED TO SUCCEED?
Must-have:
- 3 or more years of ServiceNow experience – preference to development in HR Service Delivery
- Knowledge of JavaScript, HTML, AngularJS, XML, HTML, AJAX, CSS, JSON
- Document technical solutions, build artifacts and run books as necessary
- Ensure high degree of development standards are adhered to minimize the risk on introducing errors into the production by following the internal SDLC
- Test, analyze, collaborate, and assist with translating business requirements into technical specs to ensure smooth implementation of new enhancements, applications or modules
- Load, manipulate and maintain data between ServiceNow and other systems
- Understanding of end-to-end HR Service Delivery
- Post-secondary diploma or degree in a business-related discipline or equivalent job experience
- Ability to interact with business partners at all levels of the organization to collect and document business requirements
- Ability to take ownership of duties and work under tight deadlines with multiple competing priorities
- Proven change management skillset driving adoption of digital solutions
- Experience creating REST/SOAP web services
Nice-to-have:
- Strong professional and interpersonal skills including: creative problem solving, effective written and verbal communications, planned and organized coordination of cross functional teams, acute attention to detail and quality, and driven with the ability to self-manage
- Demonstrated ability to not only develop in ServiceNow, but to problem solve and troubleshoot to provide user support.
- Experience in financial services industry
- 3-5 years of related Human Resources experience within a corporate HR environment
- Agile, Change Management and/or LSS Certification
What’s in it for you?
- We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
#LI-Post
#TechPJ
Job Skills
Application Development, Application Integrations, Applications Architecture, Database Development, Detail-Oriented, Group Problem Solving, JavaScript, Programming Languages, Software Development Life Cycle (SDLC), System Applications
Additional Job Details
Address:
20 KING ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
HUMAN RESOURCES & BMCC
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-10-06
Application Deadline:
2025-10-31
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
About the role
Job Description
WHAT IS THE OPPORTUNITY?
As a member of the HR Digital Solutions team, you will be responsible for the configuration, on-going development and maintenance of the HR ServiceNow platform (HR Service Delivery). Your contributions will directly impact the experience of over 80,000 RBC employees globally. The role provides deep technical experience in implementing best practice solutions that support ITIL (IT Infrastructure Library) based processes within the organization. The successful candidate must be able to foster positive relationships, be solution oriented and have a keen attention to detail.
WHAT WILL YOU DO?
- Support small to large development or maintenance projects (multiple projects - one application with multiple interfaces and/or third parties)
- Provide input into high level and detailed technical specifications for small to medium projects
- Contribute to the on-going design and enhancement of HR ServiceNow to reflect RBC HR’s Service Delivery requirements
- Apply a design thinking mindset where the user is as the center of the solution
- Engage with HR Centres of Expertise, Enterprise Technology teams and other key stakeholders to gather and clarify business requirements, then translate them into system configurations
- Assist in prioritizing backlog to ensure the most critical work is being addressed
- Assess and communicate risks associated with the change and strategy to mitigate the risks
- Impact and influence to ensure stakeholder buy-in and support of the product lifecycle
- Enable others to work collaboratively across functional groups by establishing and maintaining a culture of trust and shared vision
WHAT DO YOU NEED TO SUCCEED?
Must-have:
- 3 or more years of ServiceNow experience – preference to development in HR Service Delivery
- Knowledge of JavaScript, HTML, AngularJS, XML, HTML, AJAX, CSS, JSON
- Document technical solutions, build artifacts and run books as necessary
- Ensure high degree of development standards are adhered to minimize the risk on introducing errors into the production by following the internal SDLC
- Test, analyze, collaborate, and assist with translating business requirements into technical specs to ensure smooth implementation of new enhancements, applications or modules
- Load, manipulate and maintain data between ServiceNow and other systems
- Understanding of end-to-end HR Service Delivery
- Post-secondary diploma or degree in a business-related discipline or equivalent job experience
- Ability to interact with business partners at all levels of the organization to collect and document business requirements
- Ability to take ownership of duties and work under tight deadlines with multiple competing priorities
- Proven change management skillset driving adoption of digital solutions
- Experience creating REST/SOAP web services
Nice-to-have:
- Strong professional and interpersonal skills including: creative problem solving, effective written and verbal communications, planned and organized coordination of cross functional teams, acute attention to detail and quality, and driven with the ability to self-manage
- Demonstrated ability to not only develop in ServiceNow, but to problem solve and troubleshoot to provide user support.
- Experience in financial services industry
- 3-5 years of related Human Resources experience within a corporate HR environment
- Agile, Change Management and/or LSS Certification
What’s in it for you?
- We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
#LI-Post
#TechPJ
Job Skills
Application Development, Application Integrations, Applications Architecture, Database Development, Detail-Oriented, Group Problem Solving, JavaScript, Programming Languages, Software Development Life Cycle (SDLC), System Applications
Additional Job Details
Address:
20 KING ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
HUMAN RESOURCES & BMCC
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-10-06
Application Deadline:
2025-10-31
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.